Reviews
Excellent customer service. Very fast, friend lyrics and attentive personnel. Paperwork was done accurately and fast!
Excellent customer service. Very fast, friend lyrics and attentive personnel. Paperwork was done accurately and fast!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
4 TIME CADILLAC CUSTOMER, SINGLE WORST EXPERIENCE. BUY A CADILLAC FROM A DIFFERENT DEALERSHIP. RETURNED THE CADILLAC, THATS HOW BAD THE EXPERIENCE WAS.
4 TIME CADILLAC CUSTOMER, SINGLE WORST EXPERIENCE. BUY A CADILLAC FROM A DIFFERENT DEALERSHIP. RETURNED THE CADILLAC, THATS HOW BAD THE EXPERIENCE WAS.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Great customer service. Salesperson is very knowledgeable and helpful, sale manager made sure that I was everything was good with pricing. great dealership !!!
Great customer service. Salesperson is very knowledgeable and helpful, sale manager made sure that I was everything was good with pricing. great dealership !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My overall experience was disappointing due to concerns about transparency in the purchase process. While I was pleased with the vehicle itself, the final paperwork included several charges that were not clearly explained to me. In particular, I was charged $809 in DMV/registration fees
My overall experience was disappointing due to concerns about transparency in the purchase process. While I was pleased with the vehicle itself, the final paperwork included several charges that were not clearly explained to me. In particular, I was charged $809 in DMV/registration fees
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Great experience with the service team at Gilroy Chevrolet. Friendly, professional and excellent communication throughout. My car was well taken care of and everything was handled smoothly. Highly recommended!
Great experience with the service team at Gilroy Chevrolet. Friendly, professional and excellent communication throughout. My car was well taken care of and everything was handled smoothly. Highly recommended!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
These guys were terrible to deal with. The sales associate I worked with was clueless about the Tahoe's features. The did not communicate the extent of the damage to the Tahoe (bought it used) before I traveled 70mi to see it. The manager, Anthony, didn't call when my sales associate told me he was going to. Every questions I had was met with a silent answer. It was just your typical experience dealing with a car dealership. Would never buy from there.
These guys were terrible to deal with. The sales associate I worked with was clueless about the Tahoe's features. The did not communicate the extent of the damage to the Tahoe (bought it used) before I traveled 70mi to see it. The manager, Anthony, didn't call when my sales associate told me he was going to. Every questions I had was met with a silent answer. It was just your typical experience dealing with a car dealership. Would never buy from there.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Dealership provides excellent service and employees. Very happy on how Jesus handled my vehicle repair
Dealership provides excellent service and employees. Very happy on how Jesus handled my vehicle repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Gilroy Cadillac went above and beyond my expectations. They executed a transmission swap through warranty in under 3 days. They were so busy they had no shuttle available, They sent an employee to pick me up in my vehicle to come in and sign paper work. This add on service was very helpful, also gave me time to get a test drive in with an employee to make sure there was nothing unchecked. Really satisfied with the outcome.
Gilroy Cadillac went above and beyond my expectations. They executed a transmission swap through warranty in under 3 days. They were so busy they had no shuttle available, They sent an employee to pick me up in my vehicle to come in and sign paper work. This add on service was very helpful, also gave me time to get a test drive in with an employee to make sure there was nothing unchecked. Really satisfied with the outcome.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
My service advisor always is willing to help and support answers my questions or concerns if she doesn’t have an answer she finds it.
My service advisor always is willing to help and support answers my questions or concerns if she doesn’t have an answer she finds it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The salesman was knowledgeable on the vehicle and was able to answer our questions and very helpful
The salesman was knowledgeable on the vehicle and was able to answer our questions and very helpful
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car