Gilroy Cadillac

Gilroy Cadillac went above and beyond my expectations. They executed a transmission swap through warranty in under 3 days. They were so busy they had no shuttle available, They sent an employee to pick me up in my vehicle to come in and sign paper work. This add on service was very helpful, also gave me time to get a test drive in with an employee to make sure there was nothing unchecked. Really satisfied with the outcome.

My service advisor always is willing to help and support answers my questions or concerns if she doesn’t have an answer she finds it.

The salesman was knowledgeable on the vehicle and was able to answer our questions and very helpful

Exelent customer service Exelent area of work Temperature Exelent Coffe bar Clean area of work Exelent overall

I came to Gilroy dealership informing them that i had tooken my car to a mechanic and they said that i had to take my car to the dealership and have them update the system. When i scheduled the appointment they scheduled it for a diagnostic. when i brought my car in for the appointment the gentleman went over a few option and said instead of doing the diagnostic and maybe it could be the spark plugs since i went over the service like twice and if the car is still doing the same thing then we will do a diagnostic well i paid over a $1,000.00 for the sparks plugs and filter. He said that they didn't hear the noise So i picked up my car and it started to shake again. I took my car to the mechanic and he said its the transmission, I then went to the dealership and told them and they didn't have anything for like 4-5 days. I asked them if i can take it to another chevy dealership since when i bought my car with them i had the powertrain warranty on it. They said that i can take it to another dealership if they have something sooner. I then took the car to Salinas did a diagnostic and they said it was the transmission and they gave me the quote for it and then they called the insurance and they told them i had to take the car back to Gilroy where i got the car. I then scheduled an appointment and informed them what Salinas did and gave them all the paperwork with the quote. Well they wanted to charge me $3,000.00 more then Salinas quoted me and the warranty was going to pay what my car was worth but i kept asking them why cant they give me the same price as Salinas and they gave me the reason why. So long story short. This whole thing took a month and I ended up going to another location and the thing is i paid for something that i know i needed but at the moment i wanted to find out what the issue was. If i would of done the diagnostic the first time i went i think a lot of things would of helped me out earlier and had other options and solutions.

Great experience 👍. The financial team did a great job. Very informative and professional. All my questions were addressed i felt very comfortable making the purchase!!

Worst experience ever. I have been to GMC, Toyota and Audi for oil changes and service. My 1.5 hour apt. ended up being a 3 hour ordeal, with no communication. Soo disappointed. Will not be returning! - I didn't purchase my truck in Gilroy, as I didn't live here at the time. This was an oil change service.

Very great communication and follow up, was my first time using Gilroy and very happy with my services. Jesus was who I worked with did a great job.

Very good service and people very nice.Always satisfied with the customer service and service.

Buying a truck from Gilroy Chevrolet Cadillac was a great experience. From the moment I engaged them online they were responsive and helpful. The best part, with not living in the immediate vicinity, we were able to make the deal completely through texts and emails. Rick was absolutely fantastic to work with. Great experience all around.