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Huebner Subaru

(1,282 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–5:30pm 8:00am–5:00pm
Wednesday 8:30am–5:30pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–5:30pm 8:00am–5:00pm
Saturday 8:30am–1:00pm Closed
Sunday Closed Closed
2013 state dealer award
View 6 awards
2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (330) 791-3000 (330) 791-3000
Used (330) 791-3044 (330) 791-3044
Service (330) 791-3114 (330) 791-3114

Reviews

(1,282 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huebner Subaru from DealerRater.

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Very seamless experience, very polite.

Rob was fantastic to deal with. Very polite, easy to talk to and he was a tremendous help. I’ve had my Legacy for a year now and won’t buy another make again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Huebner Chevrolet!

Purchased a new Subaru. Car purchasing experience.

Beginning with Brittney to Rob and Adam great car buying experience. Would recommend Huebner to all my family and friends. I had never been to Huebner 's anyother time but so glad I went there, very friendly and treated me with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, thank you for taking the time to leave such a great review and rating. Friendly service is always our top priority and we are glad to hear that your experience with Brittney, Rob, and Adam reflected that. If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!

A God send!

We were on vacation, pulled in next door to eat and panel lights came on and liquids from underneath. We were leaving town the next day. At noon, car was at service, received a call at 3 pm, bad water pump, picked up at 6 pm! The car ran great!! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your great comments about the quality of service we provide! We're glad to hear we could get you safely back on the road. We appreciate your business and hope you have a wonderful day!

Be Prepared to Beg for Service

I really wanted to bring my service (car purchase) here, but after 3 months of sporadic replies and having to keep on top of my salespeople for even the basics, I give up. I had to practically beg or fight for a quote and when it came to locating the car/color that I want, I was told to do it myself and let them know where it's at. When I finally went with another offer and unsubscribed to their automatic emails, I got threatening text and email and a phone call which I did not answer, all from Lee Laughlin. Very poor form, indeed. Kira was a smart alec as well. My first contact with the dealership was when I asked how long their test drives were (I like to try driving in the dark to see how good the headlights are). She replied I could have a forever test drive if I just filled out 10 pieces of paper (anotherwords bought a car) and then never offered any other help or information. Katie was very sweet and helpful but never got back to me after my test drive despite promising to email info on the trimlines. So they seem too crazy busy to keep track of who they are supposed to be following up with AND they employ some very off balance Salespeople. No one ever offered to quote me, no one asked for the sale or offered to find me the car I wanted. I had to ask for all of that and keep bugging them to get it and finally had to figure things out myself. When I finally did, I suddenly got a response, thou quite inappropriate.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us over the past few months was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (330) 476-9900 when you have a chance. Thank you, and we look forward to hearing from you.

Low Pressure Sales Experience

Katie Petry was great to work with when buying a truck. She was friendly, knowledgeable, attentive, and professional. She worked to find what what I wanted and did not try to sell me something I did not want. Overall I appreciated the low pressure approach.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Quick and easy

Things were made very easy. I t’s been a long time since I bought a vehicle and I wasn’t sure how it would go, but Brennan Thomas made us feel very comfortable .The whole staff were very courteous and friendly and we were not pressured in any way I would recommend Heubners for your next vehicle Thank you Brennan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Brennan and our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Enjoy your new vehicle and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Smooth & easy

I met with Jackie at the dealership, she showed me what I wanted, no pressure, worked with me on my trade, very pleasant. I would say the smoothest and easyest car purchase I’ve ever had. Jackie & huebner Chevrolet will be my 1st stop for my next vehicle purchase thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly, low pressure, fair price

This was a low stress car purchase, friendly sales, and I was given as much time as I needed to decide on my purchase. I would recommend them and will start there for my next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know how we did! We want all our clients to have a comfortable and stress-free experience with us! We hope that you have a great day!

Never disappointed!

We have dealt with Huebner’s for many years and have bought many cars. Always treated like family and they go out of their way to help. With the passing of our salesperson, John Leahy, we needed to break in a new one. Fortunately, Rob Forbes stepped in and we were not disappointed. He was great, and as usual, Brad, Brady and Russ.. Thank all of you! You are the greatest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for highlighting some of our staff who helped make this such a great experience. We appreciate your repeat business and look forward to seeing you again soon. Take care!

Seamless/Flawless

From the first time I walked through the door all the way through picking up the keys to my new car, I was treated very respectfully. Kim worked hard and quietly in the background to deliver exactly what I wanted. What a great experience, thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Huebner Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!