Hunter Subaru

The service director, Nate, earned the entire company this review. Purchased new tires w/ 2 year warranty for my new car (also bought here) last month, and one will not hold air. No visible damage from inspection but weeks of photo/video evidence. Everything was OK until I met Nate. It's not the fact he bragged about running all the service depts for the entire Hunter group; it's not that he was asking me about investing in cannabis; it's not even that he was talking about his $800 Gucci sandals he wanted to buy. He told me "I could fix this right now, but I'm not going to" and then kept my car overnight and gave me a downgraded loaner. After 24 hours of no real answer, I took my car back will buy a new tire elsewhere. Hunter will never see my money again thanks to Nathaniel Weikert.

I wrote a long 5 star review on google but I also wanted to leave a 5 star review here. Just wanted to give a shout out the everyone that helped us from the service department to the sales department. Everyone we talked with was so helpful and kind. Jhon with service went above and beyond for me. He was even able to retrieve a few things from our car that was completely flooded from the storm on Sept. 27th and kept them safe until we were able to get to the dealership. Kristen with Customer Service, Jacob with Finance, Jordan our Sales Representative and Scott who finalized all of the paperwork on our new vehicle. Thank you so much for all of your help and making us feel special.

went on yearly family vacation and they blew my phone up ALL WEEK !! was talking to her one day and my heart dr was clicking in I told her so and i had to go and she would not stop talking .I had to finally had to just click over and dismiss her.i thought this was rude

I inquired about a car and their inventory. The car been sold for sometime… But then I received constant email blast about how amazing the dealership is and I should still buy a car from them when they did not have what I wanted… Leave me alone

They thought I was another clueless woman when I walked in the door to have them check the transmission on my 2005 Outback 3.0. They were very mistaken. My transmission had seemed to have a shifting delay and some occasional jerky shifts and I asked them to check it over. They claimed the ATF fluid was burned and I needed a new transmission. Neither was correct. After waiting for 5 hrs in the lobby. No, I’m not kidding, they also claimed one of my new spark plugs was cracked. It’s important to note I didn’t have any symptoms of a cracked plug. They replaced the plug and I left. I didn’t make it but a mile down the road before my engine started misfiring and I ran the code to confirm this (the check engine light was flashing). I keep a scanner in my car. I called them and limped the car back there. The ignition coil connector had broke off. It wasn’t broken when we replaced the plugs. They broke it when removing the spark plugs. I was there about the transmission, so they had no reason to be touching the plugs in the first place. They reconnected it as best as possible and I left, again. I proceeded to get a second opinion from an independent Subaru shop. They showed me the fluid, it was bright red and not burnt at-all! They said no codes were showing, but the transmission was slipping a little, but it was nowhere near requiring an immediate replacement. Hunter Subaru charged me money to lie to my face. I’ve since replaced the valve body and the transmission works much better. Always get a second opinion. Better yet, don’t take your car to a dealership unless it’s for warranty work or a recall. What bother me the most is they lied about the fluid being burned. They hoped I would just blindly believe them. I’m glad I didn’t. I’m way more car savvy than the average woman and they pulled this on me, I shudder to think of how many other woman have been taken advantage of. It goes without saying, they’ll never be allowed the privilege to work on my car again. I now do majority of the work myself.

Hunter Subaru is TOPS in my book. I have purchased just approximately 25 new and used cars for our family. And I can honestly say that Hunter Subaru has the BEST Sales and service teams of any Subaru dealership that I have dealt with. Hunter Subaru genuinely wants to please the customer. Their Service department is second to none! Jhon Salguero has been my service advisor on 3 separate occasions. He and his team seem to know Subarus inside out. They will not disappoint you. All my maintenance and warranty issues were properly addressed. I have been able to quickly get in and out of the dealership whenever I made an appointment. Mark, was one of the mechanics who worked on my 2024 Outback Touring XT three times. Whether routine maintenance or something more complicated, he got the job done.

Very incompetent. Will never go back. We purchased a car out of state and purchased a new tag from the dealership. They wrote a 30 day temporary tag that expired on May 25. On May 25 I emailed to get the disposition of the tag and was told it was on its way to the DMV. Today June 7 still no tag and we were just informed by the receptionist that it was mailed on May 22. She didn’t realize she was disclosing their blatant incompetence. Additionally she was arrogant and condescending. Save yourself a lot of aggravation and go elsewhere.

Although there were two things wrong with the new car I just purchased from Hunter Subaru, Harrison Hunter did come up to me and thank me and he and the wonderful salesperson Ashley Underwood pledged to make it right. Which they did do. It took a long time--as car purchases tend to, but overall it was a good experience. Not sure why financing required 33% down..... Recommended.

Have a 2021 Outback. About a year ago, the rear - blind spot warning was not working. Took it in to be diagnosed. They did about a 20 point inspection then said the rear blind spot was working. The tech and a sale rep. walked behind behind the car and it did not detect them nor give a warning. Was then told it is not suppose to detect people. It had previously. Car was i another repair shop and battery went dead. Would start with a booster but would not hold a charge. Car was two years old. Now, the new five month old battery went dead. Car will not start even with jumper cables. Found a bulletin on line that says 2020 - 2021 Outbacks have this issue due to something called "Dark Current" We have never been notified about this issue and how to correct it. Believe it or not, we are trading this car in for a lease on a 2024 Outback. Have emailed and talked with three different people today at the dealership as to what our next step was or if we can get their road side service. No response from anyone today.

Our salesman Jordan Campbell was awesome. A first round draft choice. No pressure, so very knowledgeable . Probably one of the best in my log lifetime. Bought an Outback.. use him. You won’t be disappointed.