Reviews
Terrible customer service.
Terrible customer service. Requested call back 5 times. No return call. Good when selling you a car but terrible service after.
Terrible customer service.
Terrible customer service. Requested call back 5 times. No return call. Good when selling you a car but terrible service after.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Beware of Subaru…I bought my car from Hunter Subaru 7
Beware of Subaru…I bought my car from Hunter Subaru 7 months ago. unfortunately my car was T-boned a few weeks ago. Insurance was handled at Subaru Collision and money was paid to them already, about $8,700. That’s when the problems started. I was informed that Subaru doesn’t carry 2025 parts and the parts are on back order and they don’t know when they will be coming in. I mean…come on!!!! This is a new car and I have been driving around for weeks with plastic sheeting on my car trying to keep the rain out from doing damage to the interior. When I called them for updated there is complete boredom in their voices and they could care less. I even called the owner of the Subaru dealership at Hunter Subaru and he could even bother to phone me back. The upshot is that once they have gotten their money from the sale of the car you become a big to be squashed…so no customer service at this dealership at all from the owner down.
Beware of Subaru…I bought my car from Hunter Subaru 7
Beware of Subaru…I bought my car from Hunter Subaru 7 months ago. unfortunately my car was T-boned a few weeks ago. Insurance was handled at Subaru Collision and money was paid to them already, about $8,700. That’s when the problems started. I was informed that Subaru doesn’t carry 2025 parts and the parts are on back order and they don’t know when they will be coming in. I mean…come on!!!! This is a new car and I have been driving around for weeks with plastic sheeting on my car trying to keep the rain out from doing damage to the interior. When I called them for updated there is complete boredom in their voices and they could care less. I even called the owner of the Subaru dealership at Hunter Subaru and he could even bother to phone me back. The upshot is that once they have gotten their money from the sale of the car you become a big to be squashed…so no customer service at this dealership at all from the owner down.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
3RD NOTICE: To: Hunter Subaru Attn:General Manager /
3RD NOTICE: To: Hunter Subaru Attn:General Manager / Legal Department 220 Hunter Airport Drive Fletcher, NC 28732 Date: MAY 27, 2025 **RE: NOTICE OF NON-RESPONSE AND UCC LIEN FILLING** This letter serves as formal notification that, despite three forms of contact—via Google reviews, email, hand-delivery, and phone calls—there has been **no response** whatsoever concerning the transaction dated Saturday, May 17th, 2025. As of today, you have exceeded the 72-hour deadline and now a total of 10 days have passed without any reply or settlement on your part. Failure to respond constitutes a blatant disregard for the lawful notices sent, including affidavits and demands related to this transaction. **Be advised that a UCC lien has been filed against the following vehicles:** * 2025 Subaru Solterra (VIN: JTMABABA4SA101761) * 2025 Subaru Outback (VIN: 4S4TANC4S3132328) For the amount of Two Million Dollars ($2,000,000.00 USD) as liquidated damages, pursuant to: * Uniform Commercial Code (UCC) § 1-308 — Reservation of Rights * UCC Article 2 — Sale of Goods (breach and damages) * North Carolina General Statute § 15-164.2 — Fraudulent representations involving motor vehicles * Applicable federal statutes concerning mail and wire fraud Your continued refusal to respond and failure to deliver the contracted goods constitutes willful fraud, unlawful conversion, and unjust enrichment. This final notice is issued **without prejudice and under full reservation of rights**.
3RD NOTICE: To: Hunter Subaru Attn:General Manager /
3RD NOTICE: To: Hunter Subaru Attn:General Manager / Legal Department 220 Hunter Airport Drive Fletcher, NC 28732 Date: MAY 27, 2025 **RE: NOTICE OF NON-RESPONSE AND UCC LIEN FILLING** This letter serves as formal notification that, despite three forms of contact—via Google reviews, email, hand-delivery, and phone calls—there has been **no response** whatsoever concerning the transaction dated Saturday, May 17th, 2025. As of today, you have exceeded the 72-hour deadline and now a total of 10 days have passed without any reply or settlement on your part. Failure to respond constitutes a blatant disregard for the lawful notices sent, including affidavits and demands related to this transaction. **Be advised that a UCC lien has been filed against the following vehicles:** * 2025 Subaru Solterra (VIN: JTMABABA4SA101761) * 2025 Subaru Outback (VIN: 4S4TANC4S3132328) For the amount of Two Million Dollars ($2,000,000.00 USD) as liquidated damages, pursuant to: * Uniform Commercial Code (UCC) § 1-308 — Reservation of Rights * UCC Article 2 — Sale of Goods (breach and damages) * North Carolina General Statute § 15-164.2 — Fraudulent representations involving motor vehicles * Applicable federal statutes concerning mail and wire fraud Your continued refusal to respond and failure to deliver the contracted goods constitutes willful fraud, unlawful conversion, and unjust enrichment. This final notice is issued **without prejudice and under full reservation of rights**.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
If you want a dealership that strives to keep up the car
If you want a dealership that strives to keep up the car salesman’s reputation, you’ve come to the right place. Drove over 2 hours to meet the saleswoman I’ve been communicating with. Found out she doesn’t work there, works off sight generating online business. And the car is SOLD! Tries to get me to look at another vehicle. Clearly this was intentional. The sales tactic may not be illegal, but certainly unethical. Emailed the woman I dealt with and she never responded. KARMA
If you want a dealership that strives to keep up the car
If you want a dealership that strives to keep up the car salesman’s reputation, you’ve come to the right place. Drove over 2 hours to meet the saleswoman I’ve been communicating with. Found out she doesn’t work there, works off sight generating online business. And the car is SOLD! Tries to get me to look at another vehicle. Clearly this was intentional. The sales tactic may not be illegal, but certainly unethical. Emailed the woman I dealt with and she never responded. KARMA
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We had an excellent experience today working with Gala
We had an excellent experience today working with Gala Rice, at Hunter Subaru! She found us an excellent vehicle, and we were totally satisfied with the entire process! Gala is very professional, but was warm and “down to Earth” as she guided us. We traded in our 10 year old Subaru, purchased from Hunter, for a used Ford Explorer, but were treated like royalty! We will definitely stay with the Hunter family from now on!!
We had an excellent experience today working with Gala
We had an excellent experience today working with Gala Rice, at Hunter Subaru! She found us an excellent vehicle, and we were totally satisfied with the entire process! Gala is very professional, but was warm and “down to Earth” as she guided us. We traded in our 10 year old Subaru, purchased from Hunter, for a used Ford Explorer, but were treated like royalty! We will definitely stay with the Hunter family from now on!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terrible Sales department.
Terrible Sales department. I went to pick up a car that had been promised to me when I sent in over the weekend but after I got there they told me I didn't have any credit but tried to show me something that maybe I could get. I told them no and left. When I got home I saw where they had checked my credit and it was a hard hit to my credit. Terrible way to do business. I will never buy a vehicle from them even if I could.
Terrible Sales department.
Terrible Sales department. I went to pick up a car that had been promised to me when I sent in over the weekend but after I got there they told me I didn't have any credit but tried to show me something that maybe I could get. I told them no and left. When I got home I saw where they had checked my credit and it was a hard hit to my credit. Terrible way to do business. I will never buy a vehicle from them even if I could.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The service director, Nate, earned the entire company
The service director, Nate, earned the entire company this review. Purchased new tires w/ 2 year warranty for my new car (also bought here) last month, and one will not hold air. No visible damage from inspection but weeks of photo/video evidence. Everything was OK until I met Nate. It's not the fact he bragged about running all the service depts for the entire Hunter group; it's not that he was asking me about investing in cannabis; it's not even that he was talking about his $800 Gucci sandals he wanted to buy. He told me "I could fix this right now, but I'm not going to" and then kept my car overnight and gave me a downgraded loaner. After 24 hours of no real answer, I took my car back will buy a new tire elsewhere. Hunter will never see my money again thanks to Nathaniel Weikert.
The service director, Nate, earned the entire company
The service director, Nate, earned the entire company this review. Purchased new tires w/ 2 year warranty for my new car (also bought here) last month, and one will not hold air. No visible damage from inspection but weeks of photo/video evidence. Everything was OK until I met Nate. It's not the fact he bragged about running all the service depts for the entire Hunter group; it's not that he was asking me about investing in cannabis; it's not even that he was talking about his $800 Gucci sandals he wanted to buy. He told me "I could fix this right now, but I'm not going to" and then kept my car overnight and gave me a downgraded loaner. After 24 hours of no real answer, I took my car back will buy a new tire elsewhere. Hunter will never see my money again thanks to Nathaniel Weikert.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I wrote a long 5 star review on google but I also wanted
I wrote a long 5 star review on google but I also wanted to leave a 5 star review here. Just wanted to give a shout out the everyone that helped us from the service department to the sales department. Everyone we talked with was so helpful and kind. Jhon with service went above and beyond for me. He was even able to retrieve a few things from our car that was completely flooded from the storm on Sept. 27th and kept them safe until we were able to get to the dealership. Kristen with Customer Service, Jacob with Finance, Jordan our Sales Representative and Scott who finalized all of the paperwork on our new vehicle. Thank you so much for all of your help and making us feel special.
I wrote a long 5 star review on google but I also wanted
I wrote a long 5 star review on google but I also wanted to leave a 5 star review here. Just wanted to give a shout out the everyone that helped us from the service department to the sales department. Everyone we talked with was so helpful and kind. Jhon with service went above and beyond for me. He was even able to retrieve a few things from our car that was completely flooded from the storm on Sept. 27th and kept them safe until we were able to get to the dealership. Kristen with Customer Service, Jacob with Finance, Jordan our Sales Representative and Scott who finalized all of the paperwork on our new vehicle. Thank you so much for all of your help and making us feel special.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
went on yearly family vacation and they blew my phone up
went on yearly family vacation and they blew my phone up ALL WEEK !! was talking to her one day and my heart dr was clicking in I told her so and i had to go and she would not stop talking .I had to finally had to just click over and dismiss her.i thought this was rude
went on yearly family vacation and they blew my phone up
went on yearly family vacation and they blew my phone up ALL WEEK !! was talking to her one day and my heart dr was clicking in I told her so and i had to go and she would not stop talking .I had to finally had to just click over and dismiss her.i thought this was rude
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I inquired about a car and their inventory.
I inquired about a car and their inventory. The car been sold for sometime… But then I received constant email blast about how amazing the dealership is and I should still buy a car from them when they did not have what I wanted… Leave me alone
I inquired about a car and their inventory.
I inquired about a car and their inventory. The car been sold for sometime… But then I received constant email blast about how amazing the dealership is and I should still buy a car from them when they did not have what I wanted… Leave me alone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase