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New (877) 671-8839 (877) 671-8839
Used (877) 676-4975 (877) 676-4975
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Reviews

3.0
(247 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Our salesman Jordan Campbell was awesome.

Our salesman Jordan Campbell was awesome. A first round draft choice. No pressure, so very knowledgeable . Probably one of the best in my log lifetime. Bought an Outback.. use him. You won’t be disappointed.

5.0

Our salesman Jordan Campbell was awesome.

Our salesman Jordan Campbell was awesome. A first round draft choice. No pressure, so very knowledgeable . Probably one of the best in my log lifetime. Bought an Outback.. use him. You won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Just bought a Subaru from Hunter Subaru.

Just bought a Subaru from Hunter Subaru. They had top-notch service. The most professional group I've worked with in buying a vehicle. Stefan was amazing, and so attentive to our needs without being pushy. Very helpful and professional. Go see him and I know you will be thankful that you did!!

5.0

Just bought a Subaru from Hunter Subaru.

Just bought a Subaru from Hunter Subaru. They had top-notch service. The most professional group I've worked with in buying a vehicle. Stefan was amazing, and so attentive to our needs without being pushy. Very helpful and professional. Go see him and I know you will be thankful that you did!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Had to have my car towed after a simple oil change at

Had to have my car towed after a simple oil change at this Dealership. Technician forgot to complete the job and all the new oil leaked out. Hunter is more interested in selling cars than taking care of their Customers. Poor representation of Subaru.

1.0

Had to have my car towed after a simple oil change at

Had to have my car towed after a simple oil change at this Dealership. Technician forgot to complete the job and all the new oil leaked out. Hunter is more interested in selling cars than taking care of their Customers. Poor representation of Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Worst Dealership I have experienced ever!

I had a verbal agreement. I showed up today to complete my purchase and with an 800 plus credit score they tried to give me an 8% rate loan. I had shared with them that I had already been approved for and had a check in my car for the entire amount at 5.7% from my credit union. Stay away! I wouldn’t set foot on any “Hunter”dealership ever again. You have been warned. They are the reason people hate car dealers. This is what has created Dealers like carvana. I can’t wait until they are cut out by the manufacturers in the direct model like Tesla has created.

1.0

Worst Dealership I have experienced ever!

I had a verbal agreement. I showed up today to complete my purchase and with an 800 plus credit score they tried to give me an 8% rate loan. I had shared with them that I had already been approved for and had a check in my car for the entire amount at 5.7% from my credit union. Stay away! I wouldn’t set foot on any “Hunter”dealership ever again. You have been warned. They are the reason people hate car dealers. This is what has created Dealers like carvana. I can’t wait until they are cut out by the manufacturers in the direct model like Tesla has created.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 2 found this review helpful. Did you?
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1.0

The absolute worst Subaru service in America.

The absolute worst Subaru service in America. Will lie right to your face. Was quoted a price for 60,000 mile service. Called back after checking other dealers nearby to set up appointments. I had to break in to two different appointments. When I was scheduling the appointments, I mentioned several times the price I had been quoted and the person I was speaking with to make appointments agreed more than once the price was correct. Went for the first appointment and requested a price for the remainder of service required. Of course it was almost $300.00 more than I had been quoted. I questioned this and was told that it must have been quoted wrong. I understand a person quoting the wrong price once, but I questioned the original quoted price more than once and it was confirmed by a second person. My main problem is that Delores called me and left a message how they could fix my problem and earn my business. I returned her call on 3 different occasions with no response back. Please for your sake go to Greenville SC or Johnson City TN for your service. The Subaru dealers in Asheville are the worst.

1.0

The absolute worst Subaru service in America.

The absolute worst Subaru service in America. Will lie right to your face. Was quoted a price for 60,000 mile service. Called back after checking other dealers nearby to set up appointments. I had to break in to two different appointments. When I was scheduling the appointments, I mentioned several times the price I had been quoted and the person I was speaking with to make appointments agreed more than once the price was correct. Went for the first appointment and requested a price for the remainder of service required. Of course it was almost $300.00 more than I had been quoted. I questioned this and was told that it must have been quoted wrong. I understand a person quoting the wrong price once, but I questioned the original quoted price more than once and it was confirmed by a second person. My main problem is that Delores called me and left a message how they could fix my problem and earn my business. I returned her call on 3 different occasions with no response back. Please for your sake go to Greenville SC or Johnson City TN for your service. The Subaru dealers in Asheville are the worst.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

consistent bad service after car purchased.

consistent bad service after car purchased. Recent visit worst ever. Tried to sell a 4 wheel alignment which they had just done less that 5 months ago. An hour after I got home I got an email that said they had talked to me about 2 additional things I needed to do while I was currently in the waiting room??? Really, no one talked to me while I was in the waiting room about a problem. They wanted to do a 4 wheel drive alignment but they supposedly did that and charged me for it less than 5 months ago. What is going on here? Was it done? I paid for it then. Someone needs to work on their service here. I like this car, but it has been one thing after another with the service since we got it in 2021 for future service I will seek other options. The trust here is gone completely

1.0

consistent bad service after car purchased.

consistent bad service after car purchased. Recent visit worst ever. Tried to sell a 4 wheel alignment which they had just done less that 5 months ago. An hour after I got home I got an email that said they had talked to me about 2 additional things I needed to do while I was currently in the waiting room??? Really, no one talked to me while I was in the waiting room about a problem. They wanted to do a 4 wheel drive alignment but they supposedly did that and charged me for it less than 5 months ago. What is going on here? Was it done? I paid for it then. Someone needs to work on their service here. I like this car, but it has been one thing after another with the service since we got it in 2021 for future service I will seek other options. The trust here is gone completely

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

Service Department has Terrible communication and

Service Department has Terrible communication and aggressive up selling of necessary products and services. They wasted two hours of my time, charged me $180 for a diagnostic test, and then did not fix the issue (multiple safety system warning lights on). But on the bright side, they did try to sell me a $26 bottle of Fuel System Cleaner, which they described as "Needs immediate attention", so I guess we can see what their priorities are. I dropped my car off because I had multiple indicator lights on: Traction Control, ABS, Auto Hold stuck on. The next day they looked at the car, then sent me a text that linked to some web app that showed a service had been performed: "HDBELE - BODY ELECTRICAL CONCERN" was the only description. The web app showed 4 more recommended services, and all four were tagged as "Needs Immediate Attention". The services were: (1) Wheel Bearing Replacement - Rear, (2) Fuel System Cleaner, (3) PCV Valve Replacement and (4) Spark Plug Replacement. There were no notes or explanations of what these services were or why I needed them. And, since the list included a bottle of fuel additive and trying to replace my spark plugs 12,000 miles before the owner’s manual says they need to be replaced, I didn't take any of that seriously. Hey Hunter, maybe pick up the phone next time or fix your broken web app. So, based on that nonsense, I assumed that the amount they had charged me was for the repair I needed and were just trying to up-sell me a bunch of services. When I went to pick up the car, I found that they had done absolutely nothing to fix it. The $180 was just for a diagnostic test. But actually 1 (and only 1) of the four services they recommended was REQUIRED to fix the issue. Had they made that clear, instead of trying to sell me fuel additive and spark plugs that I didn't need, then they would have my money right now and I would be a happy customer. Instead, they were so busy trying to ring extra pennies out of me that they left all the dollars on the table. I bought my car from them new and have used them for all important service since. But never again. I'll go to the other Hyundai dealership in Asheville from now on for service and sales.

1.0

Service Department has Terrible communication and

Service Department has Terrible communication and aggressive up selling of necessary products and services. They wasted two hours of my time, charged me $180 for a diagnostic test, and then did not fix the issue (multiple safety system warning lights on). But on the bright side, they did try to sell me a $26 bottle of Fuel System Cleaner, which they described as "Needs immediate attention", so I guess we can see what their priorities are. I dropped my car off because I had multiple indicator lights on: Traction Control, ABS, Auto Hold stuck on. The next day they looked at the car, then sent me a text that linked to some web app that showed a service had been performed: "HDBELE - BODY ELECTRICAL CONCERN" was the only description. The web app showed 4 more recommended services, and all four were tagged as "Needs Immediate Attention". The services were: (1) Wheel Bearing Replacement - Rear, (2) Fuel System Cleaner, (3) PCV Valve Replacement and (4) Spark Plug Replacement. There were no notes or explanations of what these services were or why I needed them. And, since the list included a bottle of fuel additive and trying to replace my spark plugs 12,000 miles before the owner’s manual says they need to be replaced, I didn't take any of that seriously. Hey Hunter, maybe pick up the phone next time or fix your broken web app. So, based on that nonsense, I assumed that the amount they had charged me was for the repair I needed and were just trying to up-sell me a bunch of services. When I went to pick up the car, I found that they had done absolutely nothing to fix it. The $180 was just for a diagnostic test. But actually 1 (and only 1) of the four services they recommended was REQUIRED to fix the issue. Had they made that clear, instead of trying to sell me fuel additive and spark plugs that I didn't need, then they would have my money right now and I would be a happy customer. Instead, they were so busy trying to ring extra pennies out of me that they left all the dollars on the table. I bought my car from them new and have used them for all important service since. But never again. I'll go to the other Hyundai dealership in Asheville from now on for service and sales.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

Great experience would highly recommend my salesman

Great experience would highly recommend my salesman Jordan Campbell was exceptional explained each and every step also went the extra steps of making sure that buying a car really isn’t that hard!

5.0

Great experience would highly recommend my salesman

Great experience would highly recommend my salesman Jordan Campbell was exceptional explained each and every step also went the extra steps of making sure that buying a car really isn’t that hard!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thanks Jordan Campbell for a great buying experience!!!Your awesome

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5.0

Tom was informative and professional and above all...

Tom was informative and professional and above all friendly. The dealership over all was also clean and friendly

5.0

Tom was informative and professional and above all...

Tom was informative and professional and above all friendly. The dealership over all was also clean and friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Purchased a new Outback Touring XT December 31st. Car...

Purchased a new Outback Touring XT December 31st. Car sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had. I was told by the dealer representative that, if I wanted to get my car fixed, I'd have to get Subaru of America open a ticket. Motherboard still not functioning. They've had the car 4 times and goes in again in a week. Sales reps try but there's no corporate response. I'm told by an employee that they have hundreds of new cars with the same problem that they cannot fix.

1.0

Purchased a new Outback Touring XT December 31st. Car...

Purchased a new Outback Touring XT December 31st. Car sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had. I was told by the dealer representative that, if I wanted to get my car fixed, I'd have to get Subaru of America open a ticket. Motherboard still not functioning. They've had the car 4 times and goes in again in a week. Sales reps try but there's no corporate response. I'm told by an employee that they have hundreds of new cars with the same problem that they cannot fix.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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