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Shults Subaru

(61 reviews)
Visit Shults Subaru
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

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New (866) 503-8307 (866) 503-8307
Used (866) 511-7472 (866) 511-7472
Service (866) 513-5831 (866) 513-5831

Inventory

See all 31 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2026.
At Shults Subaru, we're more than just a car dealership in Jamestown. We're also members of the greater Dunkirk NY, Fredonia NY, Salamanca NY and Westfield NY communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Subaru sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Welcome to Shults Subaru!

Service center

Phone number (866) 513-5831

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shults Subaru from DealerRater.

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My second vehicle that I purchased from Shultz and I’ve always received excellent service. Thank you!

My second vehicle that I purchased from Shultz and I’ve always received excellent service. Thank you!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that you’ve consistently received outstanding service, now with your Outback, is truly rewarding. Your loyalty and kind words about the service mean a lot to our team.

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Heather was wonderful to deal with, very personable and knowledgeable, thank you for the great buying experience!!

Heather was wonderful to deal with, very personable and knowledgeable, thank you for the great buying experience!!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hearing that our sales associate provided a personable, knowledgeable experience when you purchased your Toyota Tundra means a lot to our team. Thank you for choosing us for your Toyota Tundra purchase.

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Great experience, friendly staff. They work with you to get you driving what you want. Best customer service.

Great experience, friendly staff. They work with you to get you driving what you want. Best customer service.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating! We’re happy our team could help you drive off in the Subaru Crosstrek you wanted, and knowing you enjoyed our friendly, supportive approach means a lot to us.

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They check my car and let me know what is needed. You are taken care of in a timely manor.

They check my car and let me know what is needed. You are taken care of in a timely manor.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your note about staying informed on needed repairs and prompt care for your Forester highlights our service department’s approach. Hearing that you felt informed and taken care of promptly means a lot to us.

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always clean,does their best to fit me in. Being a senior citizen that means a lot and the shuttle is an extra perk.

always clean,does their best to fit me in. Being a senior citizen that means a lot and the shuttle is an extra perk.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you find our service area consistently clean and appreciate how we fit you in means a lot to our service team. We’re glad the shuttle service adds extra convenience during your Subaru Impreza service visits.

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Inspection and oil change were great. They gave me information about what I need to do to my Outback in the near future.

Inspection and oil change were great. They gave me information about what I need to do to my Outback in the near future.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that our inspection and oil change exceeded your expectations means a lot to our service department. We’re glad we could provide clear guidance on your Subaru Outback’s upcoming maintenance needs.

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Great place for service. Very detailed and informative especially if issues arise. We are very happy with the service.

Great place for service. Very detailed and informative especially if issues arise. We are very happy with the service.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re glad our team could provide detailed, informative service on your Subaru Crosstrek. Knowing you’re very happy with our work means a lot to us.

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I appreciate that I feel I can trust this service center. I don't think they have ever recommended a service that hasn't been needed. If I ask for something they don't think is needed, they let me know. Last week we dropped one of our vehicles off because it was suddenly making a weird noise and becoming hard to steer. We dropped it off Thursday afternoon and were told we couldn't be guaranteed when they could look at the car. Friday afternoon at 3:00, they called to tell me what was wrong and had it fixed a little after 4:00 and we were able to pick it up before the weekend.

I appreciate that I feel I can trust this service center. I don't think they have ever recommended a service that hasn't been needed. If I ask for something they don't think is needed, they let me know. Last week we dropped one of our vehicles off because it was suddenly making a weird noise and becoming hard to steer. We dropped it off Thursday afternoon and were told we couldn't be guaranteed when they could look at the car. Friday afternoon at 3:00, they called to tell me what was wrong and had it fixed a little after 4:00 and we were able to pick it up before the weekend.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you trust our service recommendations means a lot to our team. We're glad we could diagnose the unusual noise and steering concern on your Subaru Outback so quickly, getting you back on the road before the weekend. Thank you for your kind words and the five-star rating.

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Becky and Eric have taken care of my service appointments and both are great people, very attentive and accurate. They are both very helpful and easy to deal with, and they handle things in a timely manner. They arrange rides for me to and from work, so I don't have to miss work to get service done. Jeffrey, the driver, does a very good job too. I really appreciate the way they treat me and my car too!

Becky and Eric have taken care of my service appointments and both are great people, very attentive and accurate. They are both very helpful and easy to deal with, and they handle things in a timely manner. They arrange rides for me to and from work, so I don't have to miss work to get service done. Jeffrey, the driver, does a very good job too. I really appreciate the way they treat me and my car too!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowing that our team’s thoughtful service and ride arrangements met your needs is rewarding. It’s our pleasure to keep you on schedule and treat your Subaru Ascent with care. Matt and our service department appreciate your trust and kind words.

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Heather Furlow was great to work with. She went out of her way to make the online buying experience go smooth. She sent a personalized video and pictures of the underside of the car. She's the best salesperson I've ever had and I've bought a lot of cars over the yrs. Couldn't recommend this dealership enough especially for an online purchase just wish I was lucky enough to have them local.

Heather Furlow was great to work with. She went out of her way to make the online buying experience go smooth. She sent a personalized video and pictures of the underside of the car. She's the best salesperson I've ever had and I've bought a lot of cars over the yrs. Couldn't recommend this dealership enough especially for an online purchase just wish I was lucky enough to have them local.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your mention of the personalized video and underside photos reflects our sales team’s dedication to transparency. We’re glad the online purchase of your Ford Taurus felt seamless for you. Your recommendation means a lot to us.

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