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Shults Subaru

(35 reviews)
Visit Shults Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

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New (866) 503-8307 (866) 503-8307
Used (866) 511-7472 (866) 511-7472
Service (866) 513-5831 (866) 513-5831

Inventory

See all 44 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2026.
At Shults Subaru, we're more than just a car dealership in Jamestown. We're also members of the greater Dunkirk NY, Fredonia NY, Salamanca NY and Westfield NY communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Subaru sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Welcome to Shults Subaru!

Service center

Phone number (866) 513-5831

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(35 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shults Subaru from DealerRater.

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quick service, clean waiting area and friendly staff, I'd return to them as needed

quick service, clean waiting area and friendly staff, I'd return to them as needed

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hearing that our quick service, clean waiting area, and friendly staff made for a positive visit means a lot to us. Thank you for trusting us with the service on your Outback; we’re here whenever you need us.

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Personnel is always helpful and pleasant. I had an oil change and they also took time to wash my car. Thank you

Personnel is always helpful and pleasant. I had an oil change and they also took time to wash my car. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your note about our team taking time to wash your Forester after the oil change highlights our commitment to going the extra mile. Hearing that our personnel were helpful and pleasant means a lot to our service team.

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The service center is great but it is very annoying to me that these emails are addressed to John. The Suburu is my car (Julie). And so is this email address

The service center is great but it is very annoying to me that these emails are addressed to John. The Suburu is my car (Julie). And so is this email address

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The people we have interacted with in sales -- Brennan and Alisha -- have been wonderful. It's a damned shame that this dealer has taken a political stance on EVs. The dealership's process for supporting new car owners on the features and function of the vehicle is excellent. That's Alisha's role. She shared that we were her *FIRST* EV delivery, so there were many questions she needed to follow up on. That's no shade on her. But this owner (and the owner spans several dealerships and flavors of cars in the area) has prioritized political intransigence over market leadership. Car buyers I know have traveled to other markets 1 to 1.5 hours away to buy/lease EVs that should be available and promoted here.

The people we have interacted with in sales -- Brennan and Alisha -- have been wonderful. It's a damned shame that this dealer has taken a political stance on EVs. The dealership's process for supporting new car owners on the features and function of the vehicle is excellent. That's Alisha's role. She shared that we were her *FIRST* EV delivery, so there were many questions she needed to follow up on. That's no shade on her. But this owner (and the owner spans several dealerships and flavors of cars in the area) has prioritized political intransigence over market leadership. Car buyers I know have traveled to other markets 1 to 1.5 hours away to buy/lease EVs that should be available and promoted here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Started on time took the 2 hours they said.got the car back now more needed done to it

Started on time took the 2 hours they said.got the car back now more needed done to it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Cory Warner & Kory Higgs are 2 GREAT assets to the SUBARU Dealership,GRE,AT PEOPLE AND VERY , VERY HELPFUL ...

Cory Warner & Kory Higgs are 2 GREAT assets to the SUBARU Dealership,GRE,AT PEOPLE AND VERY , VERY HELPFUL ...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowing that our support during your Subaru Outback service felt so helpful and friendly is truly rewarding. Hearing you found our staff to be great assets means a lot to us.

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They are always attentive to our needs. They work with us on scheduling and needs.

They are always attentive to our needs. They work with us on scheduling and needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your note about our attentiveness and flexible scheduling for your Forester’s service reflects how our service team prioritizes your convenience. Hearing that our attentiveness and scheduling flexibility met your needs means a lot to us.

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Excellent customer service provided by the dealership. They explain the work being done. We waited for our vehicle; the waiting room was clean and a safe place to wait. The services were provided in a timely manner! Definitely recommend this service center!

Excellent customer service provided by the dealership. They explain the work being done. We waited for our vehicle; the waiting room was clean and a safe place to wait. The services were provided in a timely manner! Definitely recommend this service center!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our service team is pleased we could explain each step of the work on your Subaru Outback. Knowing you felt at ease in our clean, safe waiting area and that your service was completed promptly is rewarding. Thank you for recommending our service center!

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My service was completed on time of scheduled appointment… employees were very cordial, thorough, and service was done in a very timely manner

My service was completed on time of scheduled appointment… employees were very cordial, thorough, and service was done in a very timely manner

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service on your Crosstrek stayed on schedule and that our team could provide courteous, thorough work without delay. Knowing our team’s attentive and timely approach met your expectations is truly rewarding.

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All 3 people we dealt with were a joy to work with and it just doesn't get any better than what we experienced. A+

All 3 people we dealt with were a joy to work with and it just doesn't get any better than what we experienced. A+

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five-star rating. Hearing that working with Matt and our team on your new Crosstrek was such a pleasure really means a lot to us.

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See all 35 reviews

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