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Durango Toyota

(166 reviews)

Reviews

(166 reviews)

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Incredibly friendly and sincerely interested in the...

Incredibly friendly and sincerely interested in the customer. I recommend working with Durango Motor Company. Die everything they could to satisfy my need I the purchase of a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Jeff! Thank you so much for sharing this five star review. We appreciate you!

I purchased a new 2020 Rav 4 from Durango Motor Company....

I purchased a new 2020 Rav 4 from Durango Motor Company. I travelled from Albuquerque NM to get it. Well worth the journey! Jarrod provided excellent service. I couldn't be more satisfied!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Kim! We appreciate you taking the time to travel to us and are so happy to hear you enjoyed your Durango Motor Company experience. Thank you!

Felt pressured to trade in my old car.

Their sales pitch is that they don't negotiate because the cars they are selling are the best possible price. Typical car sales....NOTE: the way that they manipulate you is through the trade-in value of your old car. A different sales person comes and gives all kinds of reasons why your car isn't worth that much, and beats you down on price for the trade-in. Considering we paid cash for our car, you'd think they'd be a little more generous in the price we paid. They hardly had to do any work for the deal!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase of used car.

Very good experience, no pressure. Conan was great helping pick what would fit my budget. Every one at Durango Value was established especially friendly and helpful. Worked well together as a team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate your business!

Wonderful experience

Martin, was wonderful!!! He made the experience effortless. He was kind and very thoughtful. I trusted him from the very beginning of the process. I would recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We appreciate your feedback!

Purchase of Toyota Rav4

Thank you Kestrel Chaney for making this car purchase so easy. I really appreciated the fact that there was no high pressure sales pitch. She listened to what I needed and wanted and went about finding me a car. As they didn't have what I was looking for on the lot she and Paul Weiner went on a search to find exactly what I wanted. I will forever be grateful to Kes for keeping me updated on the search and for helping me through the purchasing process. She was very knowledgeable about the cars and I appreciated her low key, no pressure approach to selling cars. Thanks again Kes and the Durango Motor Co for being a dealership I me glade to send friends to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your business!

Work Trucks

Just bought a GMC Sierra 1 ton flatbed and a Tundra a couple years ago. John Evers has worked wonders for me and my companies vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your business, Dougie. We appreciate your feedback!

rip-off service quotes

They were triple the cost of other ways to fix my prius. They had hidden costs added in that made no sense. Never called me back to answer my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi BK, I am sorry to hear your frustration. I know our Service Director Bryan Burns spoke with you about his recommendation from Toyota, based on the Toyota Service Bulletin (TSB). If you have further questions, please don't hesitate to give us a call. Sincerely, Katherine McKnight

'19 Tacoma

New Tacoma purchase was smooth. Matt was easy going and encouraged my extensive test drive. Tracy, in finance, was a pleasure to talk to and provided ample information so I could make the right decision on terms. All in all, good, no hassle buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your 5-Star review, we truly value your feedback. I am happy to hear your Tacoma buying experience with Matt and Tracy was smooth and hassle-free. Thank you for your business!

A great experience

This is a great customer focused dealership. We went in planning to just look at options, but because of a friendly very well informed sales person (Kestrel) and the availability of options combined with reasonable pricing and the fair trade-in offer we wound up purchasing a vehicle. We will continue to do business with DMC and would recommend them highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience at DMC, John. We are happy to hear Kestrel was able to assist you with the purchase of your new vehicle. We appreciate your business and are here when you need us!