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Knudtsen Chevrolet

(571 reviews)
2024 state dealer award
View 8 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

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Reviews

(571 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Knudtsen Chevrolet from DealerRater.

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DO NOT BUY IF YOU ARE NOT LOCAL...... I'm 3000 miles away in NYC. I was looking at an Escalade that was on the lot. I asked for the dealership inspection, CarFax and a video of the vehicle. All this was provided. As soon as I told them that I was going to send a Pre Purchase Inspection they stop communicating updates with me. They removed the 2013 Escalade from all the 3rd party sites and only kept it in the dealership website. I called again and confirmed before paying for the PPI that the car was still on the lot. The salesperson (Evan) confirmed that the car was still on the lot. Excited I booked the PPI and the inspector called Evan they both scheduled a time. As the inspector was on the way he called to say he will be 30-40 minutes late. No updates on the truck, "truck was still there". When he got there they tell him it was just sold. I lost on the PPI as the reason (excuse of bad business habits) that they do not put hold on used vehicles. In which was not told to me a customer that is 3000 miles away. The inspector lost it and gave me a call as he should for the lost time and money. This is not how business is handled and as a customer I felt as if my time money and business integrity was not valued by this dealership and their horrible practice. It is what it is and what not meant to be is the saying... BE AWARE AND DO BUSINESS ELSEWHERE

DO NOT BUY IF YOU ARE NOT LOCAL...... I'm 3000 miles away in NYC. I was looking at an Escalade that was on the lot. I asked for the dealership inspection, CarFax and a video of the vehicle. All this was provided. As soon as I told them that I was going to send a Pre Purchase Inspection they stop communicating updates with me. They removed the 2013 Escalade from all the 3rd party sites and only kept it in the dealership website. I called again and confirmed before paying for the PPI that the car was still on the lot. The salesperson (Evan) confirmed that the car was still on the lot. Excited I booked the PPI and the inspector called Evan they both scheduled a time. As the inspector was on the way he called to say he will be 30-40 minutes late. No updates on the truck, "truck was still there". When he got there they tell him it was just sold. I lost on the PPI as the reason (excuse of bad business habits) that they do not put hold on used vehicles. In which was not told to me a customer that is 3000 miles away. The inspector lost it and gave me a call as he should for the lost time and money. This is not how business is handled and as a customer I felt as if my time money and business integrity was not valued by this dealership and their horrible practice. It is what it is and what not meant to be is the saying... BE AWARE AND DO BUSINESS ELSEWHERE

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Wade did an awesome job meeting our needs and continuing with after sale assistance. The vehicle was delivered as promised and at a fair price.

Wade did an awesome job meeting our needs and continuing with after sale assistance. The vehicle was delivered as promised and at a fair price.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our sales team enjoyed helping you purchase your new Chevrolet Suburban. Knowing that the vehicle arrived as promised and at a fair price is rewarding. We’re pleased we could continue providing assistance after the sale.

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Mark at the Post Falls dealership was amazing and super helpful. He went above and beyond to make sure our needs and concerns were met. I would highly recommend this dealership. Don and Bella Edson

Mark at the Post Falls dealership was amazing and super helpful. He went above and beyond to make sure our needs and concerns were met. I would highly recommend this dealership. Don and Bella Edson

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It’s great to hear our team went above and beyond to address your needs during your Chevrolet Camaro service. Thank you for recommending us and sharing your experience. We look forward to helping you again.

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Harley Hendry and Zig were amazing! They were friendly, knowledgeable, accommodating and wonderful to work with!

Harley Hendry and Zig were amazing! They were friendly, knowledgeable, accommodating and wonderful to work with!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Delighted to hear our friendly, knowledgeable, and accommodating team made your experience so positive. Enjoy your new Chevrolet and feel free to reach out if you need anything down the road.

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If you own a sports car & buy directional tires at Knudtsen Chevrolet, BEWARE. I bought new Continental Summer Performance tires for my Camaro at Knudtsen. It took 2 1/2 hours to switch tires & do the alignment. I was showing a relative my new tires when I got home & he noticed the grooves on two tires were narrow on the outside & two other tires had wide grooves on the outside, so the passenger front & driver rear tires (opposite sides of the car!!) were installed/mounted backwards ('inside' side of tire was placed facing 'outside') in spite of each side of the tire being labelled ‘inside’ or ‘outside’. If my relative had not noticed this, it would have resulted in damage to my Camaro (according to Continental tire company) & could possibly have resulted in an accident (especially on wet roads). Had to go back to have tires remounted & aligned, took 3 hrs. If you've had directional tires installed at Knudtsen (Corvette & Camaro people), it would be worth reading your sidewalls to see if they were installed correctly. Also be aware that if you use a credit card, there is a 3% service fee on top of all charges. I asked beforehand if they give a discount for cash & was told 'no', then the fee came when I paid with a credit card.

If you own a sports car & buy directional tires at Knudtsen Chevrolet, BEWARE. I bought new Continental Summer Performance tires for my Camaro at Knudtsen. It took 2 1/2 hours to switch tires & do the alignment. I was showing a relative my new tires when I got home & he noticed the grooves on two tires were narrow on the outside & two other tires had wide grooves on the outside, so the passenger front & driver rear tires (opposite sides of the car!!) were installed/mounted backwards ('inside' side of tire was placed facing 'outside') in spite of each side of the tire being labelled ‘inside’ or ‘outside’. If my relative had not noticed this, it would have resulted in damage to my Camaro (according to Continental tire company) & could possibly have resulted in an accident (especially on wet roads). Had to go back to have tires remounted & aligned, took 3 hrs. If you've had directional tires installed at Knudtsen (Corvette & Camaro people), it would be worth reading your sidewalls to see if they were installed correctly. Also be aware that if you use a credit card, there is a 3% service fee on top of all charges. I asked beforehand if they give a discount for cash & was told 'no', then the fee came when I paid with a credit card.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message.

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Our experience was great. It was a "No pressure" kind of experience. We weren't rushed or pressured in to making any decisions that we weren't ready to make. The staff was welcoming, professional and very informative.

Our experience was great. It was a "No pressure" kind of experience. We weren't rushed or pressured in to making any decisions that we weren't ready to make. The staff was welcoming, professional and very informative.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We’re thrilled you found the purchase of your new Chevrolet Trailblazer pressure-free and informative. It’s great to know our team offered a welcoming and professional experience. Thank you for sharing your experience.

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Wonderful response from KnudtsonChevrolet Dealership. Several calls from the staff to offer information on their inventory. My plan changed on a large truck Enlight of fuel prices

Wonderful response from KnudtsonChevrolet Dealership. Several calls from the staff to offer information on their inventory. My plan changed on a large truck Enlight of fuel prices

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the 5-star rating. We’re pleased our team could provide timely updates on Chevrolet inventory as you adjusted your truck plans in light of fuel prices. We look forward to assisting you whenever you’re ready.

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Staff was very helpful. Fought to get the deal done for me! Customer for life!

Staff was very helpful. Fought to get the deal done for me! Customer for life!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amanda is absolutely amazing! She is very knowledgeable and made our experience great. We will definitely recommend her.

Amanda is absolutely amazing! She is very knowledgeable and made our experience great. We will definitely recommend her.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Johnson greeted me when I arrived, my was thorough, informed and deliberate in his approach. He followed up after the sale and my experience was such that I would recommend this dealer and sales team to friends and family.

Johnson greeted me when I arrived, my was thorough, informed and deliberate in his approach. He followed up after the sale and my experience was such that I would recommend this dealer and sales team to friends and family.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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