Reviews
Write a reviewA Kansan, I was visiting in Bismarck last week. Enroute, I had trouble with the pressure in my left front tire. I called Schwan's, and the dealership was able to work me into their busy schedule, solving the initial problem then also doing some maintenance I requested. The servicemen had the car ready in time for me to make my return trip as planned. In addition, they washed the car to eliminate the bugs that were caked on the windshield and grill of my vehicle after miles on the road. I was very pleased at the warmth of reception I received at Schwan's and the quality of the work done. If I ever again have car troubles in the Bismarck area, I will return to this dealership. Thank you!
A Kansan, I was visiting in Bismarck last week. Enroute, I had trouble with the pressure in my left front tire. I called Schwan's, and the dealership was able to work me into their busy schedule, solving the initial problem then also doing some maintenance I requested. The servicemen had the car ready in time for me to make my return trip as planned. In addition, they washed the car to eliminate the bugs that were caked on the windshield and grill of my vehicle after miles on the road. I was very pleased at the warmth of reception I received at Schwan's and the quality of the work done. If I ever again have car troubles in the Bismarck area, I will return to this dealership. Thank you!
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
All as-is means is that you're disclaiming the implied warranty of merchantability. What implied warranty of merchantability means is that something you buy will do what it's suppose to do whether or not the seller makes that claim. A car or a pickup will be safe and reliable transportation unless disclaimed by the seller. And it's always disclaimed by the seller. But, a disclaimer, when you sell the vehicle as-is, doesn't mean that you can break every law under the sun and get away with it. It merely means you are disclaiming the implied warranty of merchantability. In this instance, one of us is a merchant, Schwan Buick Cadillac, and this transaction is governed by the Uniform Commercial Code and as a merchant, Schwan Buick Cadillac had a fiduciary duty to act in good faith whenever they sold me this pickup. What we're talking about here is the breach of the obligation of good faith by the merchant as Schwan Buick Cadillac should have known that the pickup had a faulty right outer tie rod and Schwan Buick Cadillac should have known that I was riding and driving around in a vehicle with BAD rear brakes. The UCC says that parties to a commercial transaction must operate in good faith which is honesty in fact. Honesty. So, Schwan Buick Cadillac, a merchant with a full operating service department, was not in fact acting in good faith whenever they sold me this pickup for $10,000 with a defective right outer tie rod and poor defective rear brakes. This is a concept in the law known as "silent misrepresentation." Misrepresentation is often described as being akin to fraud. Fraud is where I make a false statement to you that you rely upon. And you rely upon it to your detriment and you get hurt and I benefit. Here, I relied upon Schwan Buick Cadillac to have at least inspected the pickup to see if it in fact had a defective right outer tie rod or defective rear brakes which could adversely affect my steering and or braking and Schwan Buick Cadillac either failed to do a minimum inspection before sale of the pickup or neglected to inform me about these two material facts about the pickup. Did I need to ask about these two material facts about the pickup? No. Under the law, Schwan Buick Cadillac was supposed to disclose those two material facts to me the buyer as it would have impacted my decision to buy the vehicle. This is called silent misrepresentation which is something that the dealer knows or should have known but does not tell me or you as the buyer. I had to find out via my first oil change that the right outer tie rod and the rear brakes were defective after approximately nine months of driving the vehicle unsafely with these defects. My family could have been killed due to Schwan Buick Cadillac's silent misrepresentation. So Jayce Schwan can go ahead and attempt to rely on his as-is no warranty story; however, you as the buyer are now aware of how Schwan Buick Cadillac operates by making sales through silent misrepresentation all while maximizing profit to the buyer's detriment. I would definitely avoid Schwan Buick Cadillac like the plague!
All as-is means is that you're disclaiming the implied warranty of merchantability. What implied warranty of merchantability means is that something you buy will do what it's suppose to do whether or not the seller makes that claim. A car or a pickup will be safe and reliable transportation unless disclaimed by the seller. And it's always disclaimed by the seller. But, a disclaimer, when you sell the vehicle as-is, doesn't mean that you can break every law under the sun and get away with it. It merely means you are disclaiming the implied warranty of merchantability. In this instance, one of us is a merchant, Schwan Buick Cadillac, and this transaction is governed by the Uniform Commercial Code and as a merchant, Schwan Buick Cadillac had a fiduciary duty to act in good faith whenever they sold me this pickup. What we're talking about here is the breach of the obligation of good faith by the merchant as Schwan Buick Cadillac should have known that the pickup had a faulty right outer tie rod and Schwan Buick Cadillac should have known that I was riding and driving around in a vehicle with BAD rear brakes. The UCC says that parties to a commercial transaction must operate in good faith which is honesty in fact. Honesty. So, Schwan Buick Cadillac, a merchant with a full operating service department, was not in fact acting in good faith whenever they sold me this pickup for $10,000 with a defective right outer tie rod and poor defective rear brakes. This is a concept in the law known as "silent misrepresentation." Misrepresentation is often described as being akin to fraud. Fraud is where I make a false statement to you that you rely upon. And you rely upon it to your detriment and you get hurt and I benefit. Here, I relied upon Schwan Buick Cadillac to have at least inspected the pickup to see if it in fact had a defective right outer tie rod or defective rear brakes which could adversely affect my steering and or braking and Schwan Buick Cadillac either failed to do a minimum inspection before sale of the pickup or neglected to inform me about these two material facts about the pickup. Did I need to ask about these two material facts about the pickup? No. Under the law, Schwan Buick Cadillac was supposed to disclose those two material facts to me the buyer as it would have impacted my decision to buy the vehicle. This is called silent misrepresentation which is something that the dealer knows or should have known but does not tell me or you as the buyer. I had to find out via my first oil change that the right outer tie rod and the rear brakes were defective after approximately nine months of driving the vehicle unsafely with these defects. My family could have been killed due to Schwan Buick Cadillac's silent misrepresentation. So Jayce Schwan can go ahead and attempt to rely on his as-is no warranty story; however, you as the buyer are now aware of how Schwan Buick Cadillac operates by making sales through silent misrepresentation all while maximizing profit to the buyer's detriment. I would definitely avoid Schwan Buick Cadillac like the plague!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We always want to hear back from our clients thanks for the feedback
In June of 2022, I bought a used 2006 Ford F-150 Lariat 4x4 from Schwan Buick GMC in Mandan, ND. They overcharged me $10,000 for the pickup and I have had it less than 9 months and I have had to put almost $3,000 into it because Schwan Buick GMC did not make the necessary repairs on the vehicle for the $10,000 price. I have had to put an exhaust on for $575; a right hand front tie rod, fix a transfer case leak, and replace the rear brakes, rotors and calipers for almost $1,100. In addition, the air conditioning was not working whenever I test drove the vehicle, the dealership must have put a band aid on the issue because in the dead of winter, my heat went out. As it turns out, the blower motor and blower motor resistor needed replacing for another $1,000+! On top of that, the salesperson, John Berger who is no longer with the dealership, argued with me over replacing a dome light! I also requested that the dealership fix the flat four lights so that I could hook up a trailer before I left the dealership and their excuse was that they allegedly did not have the tool to check the flat four lights to see whether they were working or not. Another lie. The salesperson also tried to lie and say that the dealership put a lot of money into making repairs. When my wife asked which repairs, Mr. Berger could only list an oil change as the supposed repairs. Obviously another lie that we caught them in. Last, we had a problem with title and licensing because the salesperson and finance manager's negligence. The only good part of this sales transaction is that the General Manager agreed to fix the title and licensing issue. Other than that, the purchasing experience was not pleasant and the salesperson made us feel uncomfortable by arguing with us over the replacement of a dome light. I paid $10,000 cash for this pickup and I felt I was disrespected the entire time at the dealership and I was not given the red carpet treatment that Schwan advertises to their customers. As a matter of fact, I just remembered that the car sales manager also disrespected me in order to side with the salesperson Mr. Berger. I attempted to report Mr. Berger to the car sales manager and the car sales manager was eating his lunch and he said that it didn't matter either way whether I bought the pickup or not. Totally disrespectful! After this happened, I left the dealership and went to my bank to reverse the check that was printed to Schwan Buick GMC. On my way to the bank, Mr. Berger called me on my cellphone and proceeded to apologize for his behavior and the car sales manager's behavior. Mr. Berger communicated to me that he still wanted to sell me the pickup and that he will have the dome light replaced. I am not one to cut off my nose to spite my face; therefore, I turned around and went back to the dealership. I ended up purchasing the pickup for $10,000. However, it left a salty taste in my mouth and I would definitely not recommend this dealership to anyone and I definitely will not go back to this dealership ever again!
In June of 2022, I bought a used 2006 Ford F-150 Lariat 4x4 from Schwan Buick GMC in Mandan, ND. They overcharged me $10,000 for the pickup and I have had it less than 9 months and I have had to put almost $3,000 into it because Schwan Buick GMC did not make the necessary repairs on the vehicle for the $10,000 price. I have had to put an exhaust on for $575; a right hand front tie rod, fix a transfer case leak, and replace the rear brakes, rotors and calipers for almost $1,100. In addition, the air conditioning was not working whenever I test drove the vehicle, the dealership must have put a band aid on the issue because in the dead of winter, my heat went out. As it turns out, the blower motor and blower motor resistor needed replacing for another $1,000+! On top of that, the salesperson, John Berger who is no longer with the dealership, argued with me over replacing a dome light! I also requested that the dealership fix the flat four lights so that I could hook up a trailer before I left the dealership and their excuse was that they allegedly did not have the tool to check the flat four lights to see whether they were working or not. Another lie. The salesperson also tried to lie and say that the dealership put a lot of money into making repairs. When my wife asked which repairs, Mr. Berger could only list an oil change as the supposed repairs. Obviously another lie that we caught them in. Last, we had a problem with title and licensing because the salesperson and finance manager's negligence. The only good part of this sales transaction is that the General Manager agreed to fix the title and licensing issue. Other than that, the purchasing experience was not pleasant and the salesperson made us feel uncomfortable by arguing with us over the replacement of a dome light. I paid $10,000 cash for this pickup and I felt I was disrespected the entire time at the dealership and I was not given the red carpet treatment that Schwan advertises to their customers. As a matter of fact, I just remembered that the car sales manager also disrespected me in order to side with the salesperson Mr. Berger. I attempted to report Mr. Berger to the car sales manager and the car sales manager was eating his lunch and he said that it didn't matter either way whether I bought the pickup or not. Totally disrespectful! After this happened, I left the dealership and went to my bank to reverse the check that was printed to Schwan Buick GMC. On my way to the bank, Mr. Berger called me on my cellphone and proceeded to apologize for his behavior and the car sales manager's behavior. Mr. Berger communicated to me that he still wanted to sell me the pickup and that he will have the dome light replaced. I am not one to cut off my nose to spite my face; therefore, I turned around and went back to the dealership. I ended up purchasing the pickup for $10,000. However, it left a salty taste in my mouth and I would definitely not recommend this dealership to anyone and I definitely will not go back to this dealership ever again!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for your feedback, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. Your particular situation we do in fact remember and you had the chance to inspect and drive the vehicle before purchasing it and also left once saying you were not going to purchase said vehicle. I think you got a great deal on a used truck and every vehicle is going to need maintenance at some time such as brakes etc... the vehicle was also sold as is no warranty so yes if anything would break or need to be fixed you are responsible as stated in the paperwork. Thanks for your feed back I hope the F150 treats you well in the future. Jayse Schwan
All as-is means is that you're disclaiming the implied warranty of merchantability. What implied warranty of merchantability means is that something you buy will do what it's suppose to do whether or not the seller makes that claim. A car or a pickup will be safe and reliable transportation unless disclaimed by the seller. And it's always disclaimed by the seller. But, a disclaimer, when you sell the vehicle as-is, doesn't mean that you can break every law under the sun and get away with it. It merely means you are disclaiming the implied warranty of merchantability. In this instance, one of us is a merchant, Schwan Buick Cadillac, and this transaction is governed by the Uniform Commercial Code and as a merchant, Schwan Buick Cadillac had a fiduciary duty to act in good faith whenever they sold me this pickup. What we're talking about here is the breach of the obligation of good faith by the merchant as Schwan Buick Cadillac should have known that the pickup had a faulty right outer tie rod and Schwan Buick Cadillac should have known that I was riding and driving around in a vehicle with BAD rear brakes. The UCC says that parties to a commercial transaction must operate in good faith which is honesty in fact. Honesty. So, Schwan Buick Cadillac, a merchant with a full operating service department, was not in fact acting in good faith whenever they sold me this pickup for $10,000 with a defective right outer tie rod and poor defective rear brakes. This is a concept in the law known as "silent misrepresentation." Misrepresentation is often described as being akin to fraud. Fraud is where I make a false statement to you that you rely upon. And you rely upon it to your detriment and you get hurt and I benefit. Here, I relied upon Schwan Buick Cadillac to have at least inspected the pickup to see if it in fact had a defective right outer tie rod or defective rear brakes which could adversely affect my steering and or braking and Schwan Buick Cadillac either failed to do a minimum inspection before sale of the pickup or neglected to inform me about these two material facts about the pickup. Did I need to ask about these two material facts about the pickup? No. Under the law, Schwan Buick Cadillac was supposed to disclose those two material facts to me the buyer as it would have impacted my decision to buy the vehicle. This is called silent misrepresentation which is something that the dealer knows or should have known but does not tell me or you as the buyer. I had to find out via my first oil change that the right outer tie rod and the rear brakes were defective after approximately nine months of driving the vehicle unsafely with these defects. My family could have been killed due to Schwan Buick Cadillac's silent misrepresentation. So Jayce Schwan can go ahead and attempt to rely on his as-is no warranty story; however, you as the buyer are now aware of how Schwan Buick Cadillac operates by making sales through silent misrepresentation all while maximizing profit to the buyer's detriment. I would definitely avoid Schwan Buick Cadillac like the plague!
All as-is means is that you're disclaiming the implied warranty of merchantability. What implied warranty of merchantability means is that something you buy will do what it's suppose to do whether or not the seller makes that claim. A car or a pickup will be safe and reliable transportation unless disclaimed by the seller. And it's always disclaimed by the seller. But, a disclaimer, when you sell the vehicle as-is, doesn't mean that you can break every law under the sun and get away with it. It merely means you are disclaiming the implied warranty of merchantability. In this instance, one of us is a merchant, Schwan Buick Cadillac, and this transaction is governed by the Uniform Commercial Code and as a merchant, Schwan Buick Cadillac had a fiduciary duty to act in good faith whenever they sold me this pickup. What we're talking about here is the breach of the obligation of good faith by the merchant as Schwan Buick Cadillac should have known that the pickup had a faulty right outer tie rod and Schwan Buick Cadillac should have known that I was riding and driving around in a vehicle with BAD rear brakes. The UCC says that parties to a commercial transaction must operate in good faith which is honesty in fact. Honesty. So, Schwan Buick Cadillac, a merchant with a full operating service department, was not in fact acting in good faith whenever they sold me this pickup for $10,000 with a defective right outer tie rod and poor defective rear brakes. This is a concept in the law known as "silent misrepresentation." Misrepresentation is often described as being akin to fraud. Fraud is where I make a false statement to you that you rely upon. And you rely upon it to your detriment and you get hurt and I benefit. Here, I relied upon Schwan Buick Cadillac to have at least inspected the pickup to see if it in fact had a defective right outer tie rod or defective rear brakes which could adversely affect my steering and or braking and Schwan Buick Cadillac either failed to do a minimum inspection before sale of the pickup or neglected to inform me about these two material facts about the pickup. Did I need to ask about these two material facts about the pickup? No. Under the law, Schwan Buick Cadillac was supposed to disclose those two material facts to me the buyer as it would have impacted my decision to buy the vehicle. This is called silent misrepresentation which is something that the dealer knows or should have known but does not tell me or you as the buyer. I had to find out via my first oil change that the right outer tie rod and the rear brakes were defective after approximately nine months of driving the vehicle unsafely with these defects. My family could have been killed due to Schwan Buick Cadillac's silent misrepresentation. So Jayce Schwan can go ahead and attempt to rely on his as-is no warranty story; however, you as the buyer are now aware of how Schwan Buick Cadillac operates by making sales through silent misrepresentation all while maximizing profit to the buyer's detriment. I would definitely avoid Schwan Buick Cadillac like the plague!
Have been a extremely satisfied customer at Schwan Buick GMC since moving to Bismarck in 2015. All departments from Sales, finance and Service are professional, efficient and friendly. Always willing to take additional time to explain technical issues with individual patience. Much appreciated.
Have been a extremely satisfied customer at Schwan Buick GMC since moving to Bismarck in 2015. All departments from Sales, finance and Service are professional, efficient and friendly. Always willing to take additional time to explain technical issues with individual patience. Much appreciated.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Super friendly staff and incredible service. Purchased my past vehicle here and because of the service I received for the last seven years I decided to purchase my next vehicle here as well. I highly recommend Schwans to anybody.
Super friendly staff and incredible service. Purchased my past vehicle here and because of the service I received for the last seven years I decided to purchase my next vehicle here as well. I highly recommend Schwans to anybody.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Schwan GMC is a great dealership. The sales folks are professionals and Ronnie Pearson is the best. Steve Schwan has built the business on customer service and provides a fun and friendly atmosphere.
Schwan GMC is a great dealership. The sales folks are professionals and Ronnie Pearson is the best. Steve Schwan has built the business on customer service and provides a fun and friendly atmosphere.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Quick service. Easy to understand. Courteous people. Overall a good experience as always at Schwan’s. Everything was explained in a manner I could understand. Good people to deal with and I will keep going back.
Quick service. Easy to understand. Courteous people. Overall a good experience as always at Schwan’s. Everything was explained in a manner I could understand. Good people to deal with and I will keep going back.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The sales and service staff at Schwan Cadillac are the best. This is the 4th vehicle we have purchased from them and they are always very helpful, plus they give you a fair deal. I highly recommend them.
The sales and service staff at Schwan Cadillac are the best. This is the 4th vehicle we have purchased from them and they are always very helpful, plus they give you a fair deal. I highly recommend them.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very good service. We didnt have an appointment and they got us done quickly. The technician stayed over his noon hour to help us out!
Very good service. We didnt have an appointment and they got us done quickly. The technician stayed over his noon hour to help us out!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Chuck, Thank you for taking the time to review our dealership. I'm glad we were able to help you out, and we look forward to serving you in the future.
mike found out what was causing vibration and fixed it then explained the problem all in service department were friendly and area was very clean
mike found out what was causing vibration and fixed it then explained the problem all in service department were friendly and area was very clean
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair