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Polestar Boston

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2 reviews)
New (617) 925-5838 (617) 925-5838
Used (617) 925-5868 (617) 925-5868
Service (617) 925-5125 (617) 925-5125

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Purchased a used 2024 Polestar 2 from Polestar Manhattan. After only 10 days the car had a complete electronic failure. It’s been a nightmare to deal with Polestar as they’re banned from selling new cars and exiting the US market. Trying to get Polestar Roadside Assistance to tow it, then vehicle has sat completely broken at Polestar Boston since July 19 (30 straight days). Under the NY Used Car Lemon Law, hitting 15 days out of service triggers a mandatory buyback. Instead of honoring the law, the Boston General Manager retaliated by canceling my Hertz rental car to cause me direct financial harm, instructing that I bring an unrepaired vehicle back to NY dealer who sold it, ghosting me, among other things. Polestar Corporate is actively colluding with them, threatening me with daily storage fees. Do not buy used or new from this brand. They’re exiting the US!

Purchased a used 2024 Polestar 2 from Polestar Manhattan. After only 10 days the car had a complete electronic failure. It’s been a nightmare to deal with Polestar as they’re banned from selling new cars and exiting the US market. Trying to get Polestar Roadside Assistance to tow it, then vehicle has sat completely broken at Polestar Boston since July 19 (30 straight days). Under the NY Used Car Lemon Law, hitting 15 days out of service triggers a mandatory buyback. Instead of honoring the law, the Boston General Manager retaliated by canceling my Hertz rental car to cause me direct financial harm, instructing that I bring an unrepaired vehicle back to NY dealer who sold it, ghosting me, among other things. Polestar Corporate is actively colluding with them, threatening me with daily storage fees. Do not buy used or new from this brand. They’re exiting the US!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Had a great discussion with one of their sales persons. We talked price. We talked milage. He was very informative and respectful of my questions. Answered them all. We ended our conversation with a big maybe cause IMO for the money and milage their are lots of EVs our their that give you a much better bang for your buck. And do it with better style. I don't like the bocy front ends on most cars built today. Luke em more sleek looking not boxy looking.

Had a great discussion with one of their sales persons. We talked price. We talked milage. He was very informative and respectful of my questions. Answered them all. We ended our conversation with a big maybe cause IMO for the money and milage their are lots of EVs our their that give you a much better bang for your buck. And do it with better style. I don't like the bocy front ends on most cars built today. Luke em more sleek looking not boxy looking.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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