Mercedes-Benz of Scarborough

I was traveling and found I had a cracked rim/flat tire late on a Friday. Service department was prompt and ordered a new rim to arrive the next day, and quickly administered excellent service on Saturday to have the rim installed and the car checked out with no prior service appointment. On top of that, everyone I encountered was efficient and friendly, and I even got a ride to downtown Portland so I could make the most of my time while my car was being serviced. I was very impressed and will be a repeat customer if I’m back in the area again. Thank you.

Great experience from call in, drop off, volunteered to do a recall, picked up a cleaner car than I left, ready early, and great customer service!

They were extremely helpful and very nice people to deal with. Took the time to answer any of my questions I had and gave me the individual attention without being pushy.

Van was brought in for routine oil change and inspection. Scott identified that van was due for more extensive service but that it was also covered by our free service plan included at purchase. Even though we had only scheduled the oil change they were able to get it all done. Also gave me a free loaner.

I always have excellent service every time I go. My service rep is great. Very friendly and knowledgeable. Highly recommend Prime Motors for everything. Very pleased.

Bob and the team were wonderful to work with. They made the process very easy and it wasn’t stressful at all. We love our new car.

We had a very good experience. Spencer Roe was most helpful. We were pleased that no excessive pressure was exerted in presenting extra service contracts.

Great place to get nice service and what a real nice bunch of wonderful people to deal with. They make you feel appreciated and wellcomed.

Flawless, excellent service. The best of the best. 100% class dealership. Mohamed was outstanding. He was super friendly, service oriented and took the time to explain things.

What can I say about the people who work here...? I can some up my experience with them in one word: AMAZING AMAZING... Customer Service AMAZING... Professionalism AMAZING... Knowledge AMAZING... Workmanship AMAZINGLY Good at their jobs (ALL of them) Now I could sit here & tell you about all the things that they did right & the things they did well -OR- I could simplify it by telling you about the things they didn’t do well. If we were going with the latter of the two options, I would tell you that there isn’t any area of my experience with them that was unenjoyable. I don’t believe that a rating should be based on the answers you (as a customer) receive. The fact of the matter is that there are some things that are just simply beyond their control. xxxx, I got a few answers that I didn’t care for, but if you consider the human aspect of my dealings with them, I would have to say that I was quite pleased with my experience. They are so knowledgeable & professional that they put many other establishments to shame. As I said, a rating shouldn’t be determined on the answers you receive, it should be based on the level of professionalism that you receive. I had an EXTREMELY poor experience with the dealership (NOT Prime Mercedes) that I purchased my E350 from, but when I showed up to Prime Mercedes in Scarborough, I was immediately greeted with an out of this world warm welcome. I hear all the time how one business or another treated their customers “like family”, but I’ve never experienced that. With the people here at Prime Mercedes, I felt so welcomed that it was xxxx near disappointing when my business with them drew to an end. Tom (in service) is a young guy who takes his job seriously & who’s good at what he does. He welcomes you & walks you through every step of the plan that they have with your vehicle. He treated me like family, better than the best waiter that you’ve ever had at your favorite restaurant. Simply said; Tom (in service) cares about you as a person & he wants for your experience with them (there at Prime Mercedes) to be the best that you’ve ever had. He’s kind, professional & knowledgeable. You can tell that he wants you to be comfortable with leaving your car with them & when you’re done speaking with him, you know that he is someone that you can trust & count on. WAKE UP Prime Mercedes & give this guy a promotion. He deserves it...!!! Brandi Lawler (Service Director) is so good at her job that I wonder why she even bothered to speak with me at all. I say this because when you get to be as knowledgeable & professional as she is, it’s time to move up the ladder. I had an issue with the vehicle I purchased (from a different dealership) where the rims on my E350 weren’t the AMG rims that they advertised as what was coming with my vehicle as part of the “sport package”. Within about 3 minutes, she was able to figure out that the original owners of my vehicle had swapped them out for the rims that are currently on it, a few years back. Even the dealership where I purchased the car from couldn’t tell me why the AMG rims weren’t on it or when they got swapped out. That in itself, was mind-blowingly impressive. In my opinion, Brandi is like a work of art: You can tell that she has worked hard on perfecting her professional obligations to the point that she’s made a career out of what she does for the service team there at Prime Mercedes in Scarborough. Somebody needs to thank her for being so AWESOME & she definitely needs to be recognized for what an asset she truly is. Now, I just want to make a point to thank both of these people. To Brandi & Tom (in service): Thank you so much for the attention, thought & time that you dedicated to me. I know that I’m not an easy guy to deal with due to having such a high expectation when dealing with people & businesses who are in the customer service industry, but you guys did AMAZING. I hope that the two of you continue to shine & excel within your careers. If anybody deserves to move up the ladder, it’s the two of you. Thanks a bunch, Joshua