Reviews
Awesome place to buy a car, good service and the salesman
Awesome place to buy a car, good service and the salesman was very professional Thanks,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Cadillac at its best
Excellent product knowledge and service. Start to finish the low key sales approach and trade in process was low stress high reward. Would highly recommend Damion to friends and clients for their car needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lone Star Cadillac is my dealership of choice.
Had my car in for its first service today and was extremely happy with Lone Star Cadillac. Everyone there was very nice and extremely helpful. My service technician Isiah was very professional and helped walked me through the process. The dealership was so clean and the waiting room was very comfortable. Would definitely recommend this dealership to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bad roads to dealership
Everyone is great at the dealership. It is so difficult to get to it is why I wouldn't recommend it. I felt very unsafe with all the construction. It was like driving the cow in a cow pasture.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Used car purchase
My salesperson AK was very professional and made sure my buying experience went smoothly. I will recommend him and Lonestar Cadillac to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would like to take a minute to thanks everyone .
I really enjoy doing business with you guys and it was really nice.I couldn't ask for more better help. Also the staff did excellent also. Everything was so wonderful if get another chance I will do it again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service
I have always had excellent service when I have service done on my car the staff are friendly and always ready to answer any questions you may have thank you and keep doing what you do best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We recently bought a 2023 Escalade Sport.
We recently bought a 2023 Escalade Sport. We were lied to about rear entertainment being the same as originals , got some cheap knock off ones. The management team did not want to refund the money even though they were at fault, said that they already had paid for the aftermarket screens and did not make it right for us. We were always assured it would be the originals screens therefore we did not ask no further questions. If aftermarket was never mentioned that wouldve of been a deal breaker for us. I will not be recommending this dealership in the future to none of my colleagues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Excellent Customer Service from service department
Exceptional customer service provided from Dameon Brown. Mr. Brown was professional and provided efficient customer service during a very stressful situation. He was kind and went above to assist me
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Adams the service manager is the best!
I went to service my non GM vehicle here because I only allow Joe Adams the service manager to help me maintained my vehicle. He is top notch in every category that’s important to me! I also drive an hour from my house to this dealership just because he is there! If you need your vehicle serviced this is the place and Joe and his team will get it done the right way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase