Reviews
I took my CTS 2008 Cadillac and the dealership had it for over two weeks and I paid close to $2400.00 and the cadillac was not repaired to my satisfaction. I don't recommend taking your car to have it repair at Clay Cooler Cadillac service department. I left a message for the GM to voice my concerns and he did not return my calls. I will never take another cadillac to Clay Cooley Cadillac.
I took my CTS 2008 Cadillac and the dealership had it for over two weeks and I paid close to $2400.00 and the cadillac was not repaired to my satisfaction. I don't recommend taking your car to have it repair at Clay Cooler Cadillac service department. I left a message for the GM to voice my concerns and he did not return my calls. I will never take another cadillac to Clay Cooley Cadillac.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Not Transparent with details. Avoided providing requested paper work containing a history of the car. As a potential buyer I had to get a CarFax to find out it had 2 accidents in its history.
Not Transparent with details. Avoided providing requested paper work containing a history of the car. As a potential buyer I had to get a CarFax to find out it had 2 accidents in its history.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We appreciate you taking the time to share your experience. We're sorry to hear that you felt the vehicle's history was not communicated clearly, this is why we provide a carfax history report on all vehicles. Transparency is important to us, and we encourage all customers to review a vehicle history report before making a purchase decision. We understand your frustration and will use your feedback to improve how we communicate vehicle history information and documentation during the sales process. We appreciate the opportunity to earn our customers' trust and wish you the best in finding the right vehicle.
Needed part on phone 44.00 get there 70 told guy I drove hour and half he tells me it happens drove to platinum cadillac pay 39.00 I have no idea why my money didn't matter very bad customer service
Needed part on phone 44.00 get there 70 told guy I drove hour and half he tells me it happens drove to platinum cadillac pay 39.00 I have no idea why my money didn't matter very bad customer service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to drive such a long distance only to find the part priced differently than expected. We also regret that our response left you feeling that your concerns didn't matter. We appreciate you bringing this to our attention, as it's not the level of customer service we strive to provide. If you're willing, please contact us directly so we can learn more about what happened and see if there's anything we can do to make things right.
This is the worse customer service! I do not recommend this place at all. Will never step foot again at clay cooley Cadillac in mesquite texas .
This is the worse customer service! I do not recommend this place at all. Will never step foot again at clay cooley Cadillac in mesquite texas .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Jeremy Lampton did a great job! He did everything we ask and made things happen. Glad he was our salesman.
Jeremy Lampton did a great job! He did everything we ask and made things happen. Glad he was our salesman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
The Facility is great. The people are are very professional especially especially my service advisor. Making the wait to be not too bad.
The Facility is great. The people are are very professional especially especially my service advisor. Making the wait to be not too bad.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The Dealership is new. Service Advisors are very friendly and knowledgeable. The service is great they always get my car from the lot and bring it to me.
The Dealership is new. Service Advisors are very friendly and knowledgeable. The service is great they always get my car from the lot and bring it to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
A great purchasing experience thanks to a fabulous, knowledgeable, efficient, patient salesperson. Briana, thank you so much! You were awesome and the reason I will buy there again! Beautiful facility as well.
A great purchasing experience thanks to a fabulous, knowledgeable, efficient, patient salesperson. Briana, thank you so much! You were awesome and the reason I will buy there again! Beautiful facility as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Top of the line. A stellar operation. Will always use Clay Cooley as my dealership!
Top of the line. A stellar operation. Will always use Clay Cooley as my dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Beautiful facility, awesome sales lady, very knowledgeable about their product. .Briana was exceptional in every regard making my purchase seamless and quick.
Beautiful facility, awesome sales lady, very knowledgeable about their product. .Briana was exceptional in every regard making my purchase seamless and quick.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car