Clay Cooley Cadillac

Easy maintenance scheduling off their website. Greeted with good customer service from rep. Notified me by text of some additional service needs. Maintenance was completed quickly and very satisfactory. Nice that they returned my car clean.

Had front brakes installed. Appointment was scheduled for 9AM and the car was in the shop by 9:03AM. The service was performed quicker than expected and vehicle was clean and ready to go. The lounge provided water, coffee and donuts at no charge. I will definitely be back for services. Everyone was very professional and welcoming. Thx yall

From the salesman Ronny to the sales manager Tyler and Finance dude as I call him I was treated like a family member. I felt that they really cared about me and that goes a long way.

worst experience of my life.. after over 2 months still don't have my title. there is no escalation path. they don't reply to their calls

I would not recommend to my closet enemy. One would think by it being a Cadillac Company that I would get the Cadillac treatment. I purchased a vehicle on Monday and picked it up this past Friday 7/28/23. As an Air Force Veteran/Afghan War Veteran I did not expect to not be protected by the same people/businesses that I put my life on the line to protect. My entire life literally flashed before my eyes yesterday afternoon as the car swerved lane to lane before it jumped off the highway into the grass due to a blowout 7/29/23 in Terrell,Tx traveling home to Jefferson,Tx. The only thing that saved my fiancé and 5 children(16,13,8,3,&2mo) from flipping over was the median in the road which caused the vehicle to slow down before it entered the grass. My family was okay just shaken up emotionally pretty bad .The vehicle suffered minor but major damage. I called Lone Star Cadillac while waiting for AAA to see what could be done and they denied any fault and told me it could have been anything that caused the blowout because they due a thorough inspection and every car has new tires. If that’s the case why does my vehicle have different tire brands? You seriously mean to tell me within 24 hours a vehicle that you sent through a top notch inspection has a blowout. No way possible and to act unconcerned with what I had just experienced. I would recommend to any one. I paid 20k cash for my vehicle and to be treated like trash; is very xxxx poor and below standard. I’m not sure how you feel about money but 20k isn’t light on my finances. I was so frustrated with the second manager who got on the phone that I hung up and did not receive a phone call back. Everyone knows how much the car dealership calls you when they trying to get your business but why no phone calls after you received my business and the experience my family just suffered after leaving your lot with 24hrs. If they treat Veterans this way then; what makes you feel like you’re going to be treated any better. They have left a very bad taste in my mouth and caused me more expenses.

Fast, efficient and transparent. Will do business with them again. Did business in one day, fair price for my trade in, and efficient in signing the docs

Damion did a great job on showing us exactly what we were looking for didn't have to haggle the price much and would definitely purchase from lone star again, one of the better dealership experiences I've had.

No pressure. Damion was awesome! Both the financial person and closing person on sale if vehicle were wonderful. Thanks for a great buying experience. Judith Weber

Working with AK and Sonny was such a pleasurable experience! This purchase was the absolute best and easiest we've ever made. I found the vehicle online, called in to ask about it, ending up coming to an agreement of purchase over the phone. The next day we drove down from Oklahoma to see it in person. Working with AK in person was great! He has amazing people skills, he was extremely polite and knowledgeable. Lastly, Sonny was able to get the numbers where we needed to be of which we greatly appreciate! I am very grateful for both of them for going above and beyond to make it happen. We are very pleased with our experience and will continue to share about it with others!

I would not recommend to my closet enemy. One would think by it being a Cadillac Company that I would get the Cadillac treatment. I purchased a vehicle on Monday and picked it up this past Friday 7/28/23. As an Air Force Veteran/Afghan War Veteran I did not expect to not be protected by the same people/businesses that I put my life on the line to protect. My entire life literally flashed before my eyes yesterday afternoon as the car swerved lane to lane before it jumped off the highway into the grass due to a blowout 7/29/23 in Terrell,Tx traveling home to Jefferson,Tx. The only thing that saved my fiancé and 5 children(16,13,8,3,&2mo) from flipping over was the median in the road which caused the vehicle to slow down before it entered the grass. My family was okay just shaken up emotionally pretty bad .The vehicle suffered minor but major damage. I called Lone Star Cadillac while waiting for AAA to see what could be done and they denied any fault and told me it could have been anything that caused the blowout because they due a thorough inspection and every car has new tires. If that’s the case why does my vehicle have different tire brands? You seriously mean to tell me within 24 hours a vehicle that you sent through a top notch inspection has a blowout. No way possible and to act unconcerned with what I had just experienced. I would recommend to any one. I paid 20k cash for my vehicle and to be treated like trash; is very xxxx poor and below standard. I’m not sure how you feel about money but 20k isn’t light on my finances. I was so frustrated with the second manager who got on the phone that I hung up and did not receive a phone call back. Everyone knows how much the car dealership calls you when they trying to get your business but why no phone calls after you received my business and the experience my family just suffered after leaving your lot with 24hrs. If they treat Veterans this way then; what makes you feel like you’re going to be treated any better. They have left a very bad taste in my mouth and caused me more expenses.