Reviews
Write a reviewEfficient
I recently purchased a ford escape. I love it. It runs great and is excellent on gas. I'm particularly fond of ford vehicles. I also recently had a vehicle serviced at the ford quick lane and was very pleased with their courteous service and quick service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast and professional
Service was excellent! Very fast, Professional, would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Justin, thank you for your positive review. We're happy to have been of service to you.
New car purchase
I purchased a 2016 Ford Focus. Everyone was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy you enjoyed working with our staff, Michael! Thanks for the feedback and strong recommendation!
Car broke down
My girl friends car broke down on 495 heading to cape cod,it was towed to bay state for repair. The alternator was bad and they told her that it was because she had an oil leak. It was going to cost 33 hundred to fix. I told her to just put an alternator in. So that's what they did. It cost 9 hundred dollars, that's a lot off money for that. The car does not have a major oil leak, the car is old and all cars leak a little oil. The did not even car the rental car company for her. Never again will we ever use them for anything O I forgot to say. It took five days to repair
- Customer service 3.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for bringing this unfortunate situation to our attention, Stephen. We take our clients' comments very seriously and would like to learn more about this particular situation. Please reach out to us at your earliest convenience so we can gain back your confidence in our dealership. We look forward to speaking with you soon.
Fast and Friendly
I purchased a 2012 Ford Edge Sport in March of 2015. I have been in for scheduled maintenance several times and always have a great experience. Fast service, polite, friendly staff and the waiting rooms are always clean.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Sarah! If you need more help, our team is available to talk -- safe travels!
Problem Fixed
I had a Ford Focus that was having trouble. I decided I no longer wanted the car and traded it in for a Ford Fussion. The Focus was new and was service several times on the transmission. I was very pleased they allowed me to turn it in after six months.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Helpful Staff
Friendly staff. Very knowledgable salesman that helped me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review, Matthew! We look forward to your next visit!
Smooth service for State Inspection
Performed State Inspection...no issues and all observations explained properly. Jon
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Everyone was great! Couldn't be happier with how everything was handled and the entire process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had a pleasant experience here at Baystate Ford. Do not hesitate to call if you need anything. Be safe on the road.
Routine visit
Nothing out of the ordinary. Had oil changed and tires rotated. I was advised by tech as to the current status of brakes, wipers, filters etc.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase