Reviews
Write a reviewGreat staff and service!
Great service as always,what else can you say,great group of people all around,friendly staff and,love the Ford Edge I bought from Baystate
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Feel free to stop by if you ever need any more help.
BOUGHT A USED LEXUS
SEAN AND SHANE WERE REAL NICE GUYS I WOULD HAVE NO PROBLEM SENDING A FRIEND THERE WAY.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
satisfied customer
Staff is pleasant and service is good although somewhat slow. Very happy with this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Kevin. The staff at Baystate Ford always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!
great service
I have always enjoyed very good service, otherwise I would not continue to keep coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2014 Ford Escape
Baystate Ford/Quick Lane and I have a great relationship when it comes to servicing my 2014 Ford Escape and 2004 Mercury Monterey. Manager Kyle Robillard and staff were excellent in resolving my recent problem on my Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Michael. Exceptional deals and positive customer service come standard with the dealership. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Survey
Excellent experience. Everyone from Paul in Parts to Kyle and Mark in service were excellent. Quick/great service. I will tell all my family and friends to shop at Baystate Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your feedback! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Great job,faster and below estimate.
My F150' exhaust was making louder than usual noises at certain engine speeds. Adding a clamp to a loose heat shield was estimated to take an hour. I drove out 45 minutes later with a cost below the estimate! Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Walter. Exceptional deals and positive customer service come standard with the dealership. Thanks again for the positive feedback!
Great Service
I was in for an oil change and tire rotation on my ford explorer 2015. They were fast and polite and very professional. I will be going back for all my service on my vehicle to this Ford Dealership from here on in. thanks ~
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Baystate Ford
Since I bought my fusion 2 years ago, the service department has been exceptional when I have been there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Robert! We are happy to hear of your positive experience with our dealership. Thank you for this feedback!
Super Wonderful Employees at Baystate Ford.
2014 Ford Escape. Baystate Ford is the best dealership in the state.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase