Bob Johnson Lexus

I purchased a used se350 on Saturday, May 3rd. Model year 2021. Traded a 2023 Camry 6cyl. Ron waters was fine.. I'm 78. The young tech gets one star for showing me how to use THE GPS (way different than the Camry). He spent maybe 5 minutes! I returned Monday. JOHN CHAPIN SPENT TWO HOURS. He did the impossible. Two hours was what I needed. He was Marvelous. I give him 5 stars+. ..

Wonderful buying experience! We had inquired online at another (closer) Lexus dealership in Syracuse online, asking for an appointment to view a vehicle we saw and liked online. Nobody from that dealership ever called or emailed, but we drove up the next day nonetheless. We were told that the vehicle we were interested in was "on order" and that customers that had ordered in March of 2025 were just getting their vehicles. They had a limited inventory, and I did not like the color choices available. I was told unless I wanted to wait months, those were my options. I was also advised that nobody had inventory on their lots, and if their website said they did, it really meant the vehicle was on order. My husband phoned Bob Johnson Lexus in Rochester, and we were given an appointment for the same day. Before we drove out, we asked if they actually had inventory on their lot, or if their units were on order or in transit. We were assured that they have several options to select from that were available (not on order). Our salesman at Bob Johnson Lexus was Greg Palmer. He was absolutely wonderful. He answered all of our questions and showed us several options with all the features we were looking for. Greg was knowledgeable, fair, and just a great guy all around. Our appointment with Greg was at 1:00 p.m. and the team at Bob Johnson was able to wrap up everything, including a 1:1 tutorial on how to operate all the new technology, and we were pulling out with our new 2026 Lexus NX 350h the same afternoon. Greg even gave us his personal cell number and asked us to text him to let him know once we were safely home, since it was a 4-4.5 hour trip back. I was really impressed by that. This is the 3rd Lexus I have owned, the first was an 2020 RX350, and the second was a 2021 GX460 both purchased when we lived in Arizona. This is my first hybrid, and so far, I am loving the gas mileage. The team at Bob Johnson Lexus were all friendly and knowledgeable from sales, to finance, and the wonderful gal who showed me how to use all the new bells and whistles that Lexus has come up with since I owned my last one. If you are currently in the market for a new or used Lexus, I highly recommend bypassing Syracuse and driving straight to Bob Johnson Lexus in Rochester, NY and ask for Greg.

Bill Barish at Bob Johnson Lexus made buying my GMC Yukon an incredible experience from start to finish. He was professional, friendly, and took the time to answer every question I had. Bill made the process smooth and stress-free, going above and beyond to ensure I got exactly what I wanted. His knowledge and attention to detail are unmatched, and it’s clear he genuinely cares about his customers. I absolutely love my new Yukon, and I wouldn’t hesitate to work with Bill again. If you want top-notch service, he’s the one to see and thanks for the bow!

Darrel and the service team at Bob Johnson Lexus were excellent and were very accommodating. They provided a service loaner and when I picked up My Lexus SC430 it was freshly washed. Highly recommend Darrel.

We tried two different times to test drive a certified RX suv and both times we called to make an appointment within the hour, and they confirmed the vehicle was there. After making the appointment they send you a text telling you to call if you are going to be 5 minutes late or more for our appointment. We were on time and when my husband and I got there were were told the car had been sold. This happened on two different occasions. Total bait and switch. So glad we didn’t give them a dime. I would hate to do business with a company like this.

My recent online purchase of my new 2021 Lexus RX350 went smoothly with no problems. The interaction with Bob Johnson’s Lexus dealership was positive and productive. We quickly arrived at an agreeable purchase price minus the usual haggling nonsense which is so common in typical vehicle transactions. Bob Johnson Lexus handled the entire transaction in a professional manner. The sales associate was available and Chris Rocco went above and beyond to provide me with a positive buying experience. I would certainly recommend Bob Johnson Lexus for anyone who is considering a new vehicle purchase.

We recently purchased a Lexus SUV from Dorschel and are very pleased with the vehicle and the service. The purchase was seamless and accomplished very quickly, The service department went out of their way to meet our schedule and our salesman Greg was tremendously helpful. No pressure and all our questions were answered. Thanks to Noah for training!

Bought a lease return NX200t. Carfax had regular scheduled oil changes etc all service was done at Dorschel. Brought vehicle to my mechanic (for 30 years) for oil change and found oil was probably never changed since new. I saw oil which looked like coal tar and filter was near totally plugged. CONCLUSION: Dorschel service fudges service records on leased cars to save time and money then places them for sale to trusting unsuspecting buyers. NEVER AGAIN DORSCHEL! Last car I ever buy from you

You should shop in Buffalo. Last year I almost bought a Lexus from Dorschel. I was a little worried about my phone's ability to talk to the sound system, and wanted to try it out with several different settings on my phone. While I was trying to keep track of the outcomes, the sales person talked at me incessantly, distracting me to the point where I gave up. I eventually decided to buy the car anyway, but gave up again when my salesperson ignored all of my emails and phone calls asking for a verification of the finance terms. I waited a year and tried again. I knew exactly what I wanted and was willing to wait for it. Nevertheless, I had an extremely painful conversation with the sales manager, where he tried to upsell me on various options I'd already told him I definitely didn't want. I sent a followup email to another sales rep who had offered to be helpful; she did not reply. I gave up, called NorthtownAuto in Buffalo, got connected to a sales rep named Dana Romeo, and in the course of one very short and very pleasant phone conversation, bought exactly the car I wanted. I would never bother trying to buy a car at Dorschel again.

I was there and the guy who said he is the General manger John had zero customer service i will not recommend them at all