Killeen Certified

After a lowball trade offer, $10,000 less than carmax, I asked for my key back and refused to counteroffer. They refused to give my keys back I asked for my keys back more than 20 times while having to league with the sales person and listen to excuses from the sales manager. I had to walk into the sales managers office and stop being nice to get my keys back. It is unbelievable this dealership allows this behavior and these people forced me t be “that guy” just to get my keys so I could leave.

i would like to thank cesar on helping me trade in my car to a new 2025 bronco

BUYER BWARE The price is never the price. 3 reps and 4 sets of numbers. Advertised 25 Bronco Sport at $25750 ends UP $32,000. LOTS OF HIDDEN COSTS that they do not reveal until they force you to come in. Total scam operation. Do not buy here.

Whatever you do, stay far away from Automax Killeen (Hyundai, Ford, VW, etc.). Like a fool, I’ve dealt with these people on three separate purchases and multiple service visits — and every time has been a nightmare. They are the definition of con artists and completely unprofessional. The latest debacle: I dropped off my car six days ago for a check engine light. They forgot about it, then told me it just needed an oil change. When I refused to pay a $300 diagnostic fee, they suddenly wanted $410 for an oil change. After pushing back, they “settled” for $110 — and sent me off with the car still in limp mode, forcing me to drive home at 40 mph after nearly a week in their shop. To top it off, when I bought my Sonata from them, they failed to register my warranty, which led to a denied warranty claim later on. Please, save yourself the headache and stay far away from Automax Killeen.

Weston is a great guy and is very knowledgeable! I will refer others to buy a car from him!!

Weston Ming was the nicest person to work with. He really helped us find the perfect vehicle for us and listened to all or needs. I would recommend working with Weston if you need a vehicle thats perfect for you.

My sincerest thanks to the young lady in loaner department named Gypsey. Although my circumstances have been very difficult because I am having to leave my vehicle from 22 Aug till end of November 2025 (recall issues and parts on heavy backlog). Both service advisor (Kelsey) and Gypsey alleviating a bit of discomfort, they are perhaps the most accommodating team members you have. They are both keepers. Thank you.

Jermaine, is a very personable salesman. When challenged by myself trying to secure the best possible outcome for my daughter's first car to build her credit. He saw my personal morale ideology and with the finance team work a exceptable deal. I will say as a salesman Jermaine didn't stand down though I was ready to leave. He asked questions and pushed through ideas along with the finance team to get the sale. Good job by the team at Kileen Ford for helping parents help their child. Sense of community stood tall.

I had a few service questions and got in touch with Paula Stone. She was very friendly and was able to help me out!

Was sold my 2021 Ford Mustang GT by Wade who was very helpful and patient with my first time vehicle purchase. From then my services with Ford was always directed through Miss Paula who was always a helping hand about the details of my vehicle and the services needed to maintain its pristine condition. Miss Paula was always available to help me with any questions regarding my Mustang. Her politeness and patience has made every visit stressless and enjoyable.