Killeen Certified

Horrible service department. They had a brand new tech replace some recall items and come to find out, he broke my safety latch and my hood was stuck. I called them and informed them of the situation and they told me they would call me back. When I get the call back, the lady on the phone told me that the service manager was not going to do anything about it. After speaking with the manager, he kept trying to tell me that the tech never opened my hood. I explained that he did and his tech was the last person to touch my car but he insisted on not taking any accountability for his workers. The service manager is the biggest xxx and should be fired immediately. I will never be going to this ford and I will make sure none of my friends do either. Would not recommend anyone going to this place for a service.

Customer service was great and we love our new Ford . We were very pleased with our salesman

THEY ARE THE WORSE ,STAY AWAY. 10K OF ADD ONS,SHADY PROMISES. WORSE DEALERS IVE COME ACROSS IN 55YRS. EVEN IF YOU BRING IN CASH,THEY RAISE THE PRICE 2K ,BECAUSE YOUR NOT USING THEIR FINANCE CO..THEY ARE ALL ABOUT GETTING THEIR KICKBACKS.xxx.

This is the worst Ford Service Department in the State Of Texas. If you need your vehicle repaired please take to Johnson Brothers ford in Temple. The service department is non responsive. Several of my friends warned me about taking my Ford Their, will never do it again. They claimed to diagnosed my problem, i kept calling and calling, non-responsive. I finally got a reply back after about two weeks. My issue was still not fixed. I had to take it to one of the local mechanics in Killeen. Never again will i take my vehicle to Killeen Ford.

I felt incredibly pushed into the extra fees they added with their warranties and was told I had no other option but to take them and pay almost 10K more than the advertised price because of it. I should have gone somewhere else but needed a car asap.

Max was very helpful as our sales person and the team as a whole made us feel valued and quick to get us what we wanted and then some! We were very happy to see such great team work!!! Thank you all! Keep up the outstanding efforts to make customers happy!

Killeen Hyundai is really easy to work with. They negotiated with me until we go the price right, and the dealership is s very nice environment. Overall it has been a great experience overall, so far. They were able to process the purchase in a reasonably good amount of time. So, they didn't leave me waiting. Everyone was super nice and helpful. And, I love the Tucson so far. I will be using Killeen Hyundai for service due to having such an easy, friendly experience. I see that they have a mediocre ratting on here, and I was pleased enough with the buying process that I want to give a different opinion.

So pathetically disgusting rude. If you’re from out of town don’t even look at this dealership. Trash. If you don’t want to work with people from out of town just say so from the beginning. Shove the rudeness somewhere else

I went online and saw an awesome 2018 1500 Chevy Silverado low miles it was listed to sale after contacting the dealership for the total cost of course just like most of the people than written a review here comes VUDOO MATH listed at 39k and some change after the test drive and we started to talk numbers a few things came to light the DEALERSHIP they get a $2000.00 incentive for ever car that is financed with their financing Lenders and if you don't an add $1000.00 goes on to the cost of the vehicle and than all of the adding unwanted adding and is a MANDATORY sales add-on now the to price a tax title licensing abd dealer fee and adding is was now $46K and change and of course you know what I did I walked away after play their game that I have to come into the dealership to get any numbers and couldn't reach a deal over the phone or by eMail.Now the funny part starts as i walk away the salesperson comes out say that they could marketdown to $39k but at that time I wasn't ready to see anymore VUDOO Math for a few days I got test and calls asking me to come back they wanted to put me into the RIDE and of course I asked for real NUMBERS and it stared again i can't give you any numbers over the phone I told them I can't waist my time or gas driving 85 miles .

Terrible communication with dealership as a whole. Had a somewhat disgruntled customer before us as we were signing paper work. Finance did well until we needed info and paperwork. Over all would not recommend at all! To future buyers be sure to ask questions!!!