Reviews
Was an out of state buyer so trust factor was a high
Was an out of state buyer so trust factor was a high priority. Sabrina was terrific and my interactions with Carmen and Tony were also very positive.. Just like every used car sale there were some issues that came up throughout the process that needed to get addressed but Sabrina/Carmen and Tony handled them promptly and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BMW of Bloomfield Hills appreciates your feedback. We're glad our team could assist you smoothly, even from out of state. Thank you for trusting us with your purchase and wishing you well.
Sabrina Rolle was great !
Sabrina Rolle was great !! 3 cars bought from her now , going back 30 years . Love BMW X6
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership always goes above and beyond.
This dealership always goes above and beyond. I couldn’t be happier. Devin my advisor is awesome!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
BMW of Bloomfield Hills is pleased you enjoyed your experience with our team. Thank you for the kind words.
Firstly, I've been coming to this dealer for over 15
Firstly, I've been coming to this dealer for over 15 years, and never had a problem... Until NOW. This maybe due to ownership change and lower standard of work. Do NOT go to this dealership if you care about your paint! Took the car to the body shop for an insurance job. They installed the hood well, but their detailing/car wash team put scratches in my paint. The dealer told me to come back and they'll 'buff out' the scratches, only to add more holograms and marks. The manager Kenny Tran then assured me that come back and they'll fix the holograms and scratches. I wait a week and called them only to find out the car was already done. When I got the car back and checked the paint under sunlight, more deep scratches and holograms all over the car. The detailer didn't even wash the car before detailing it, adding more swirls from the dirt and bugs on the car. I was afraid this was going to happen and said let me just take the car to my detailer, and they can send me a reimbursement. Now my car has scratches all over. DO NOT take your car here if you care about the paint, they WILL scratch your paint. Shame that this dealer's quality went downhill after changed ownership. Would NOT recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello We take our customer feedback very seriously and would like the opportunity to learn more about your service experiences. Can you please contact me at your earliest convenience? John Nazzal General Manager BMW of Bloomfield Hills JNazzal@penskeautomotive.com
UPDATED REVIEW: Kenny Tran and John Nazzal reached an agreement with me to get my car paint corrected after trying to get it fixed a couple times, that didn't work out. They ensured to me they wanted to do what was right, and that's what good customer service is all about. I will continue to come to this dealer, as the service is still very good.
Our first BMW experience was very good as contacts with
Our first BMW experience was very good as contacts with all associates was informative, friendly, not pushy and enjoyable. 2 hours after entering the dealership we were owners!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
At BMW of Bloomfield Hills, we strive to provide an informative and pleasant customer experience. We are glad to hear you felt supported by our team throughout your visit. Thank that for sharing your positive first-time experience with us.
This is our first BMW purchase.
This is our first BMW purchase. I found Maclain to be helpful, genuine and enjoyed the purchase. BMW of Bloomfield had CPO X7 in inventory and a well equipped dealership. The only reason I am not leaving 5 stars is the wait to sign documents.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing BMW of Bloomfield Hills for your first BMW purchase and sharing your experience. We're glad to hear our team was helpful, and that our certified pre-owned X7 met your expectations. We appreciate the feedback on the wait time; please don't hesitate to reach out so we can discuss any further concerns.
I just had the best dealership experience of my life!
I just had the best dealership experience of my life! All of the staff was friendly and professional, but I have to mention Richard Sterr. Richard is a phenomenal salesperson and made everything so easy, all while making me and my wife feel taken care of. If you are looking for a car and want a team that cares about their clients, go to BMW of Bloomfield Hills!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review. We're glad to hear that our team, especially during your interaction, provided a memorable and professional experience at BMW of Bloomfield Hills. We appreciate the kind words and are happy that you felt well taken care of!
Great experience working with Meghan Bahr.
Great experience working with Meghan Bahr. Great product knowledge and easy to work with. Purchased used 2014 535i xDrive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for highlighting your experience at BMW of Bloomfield Hills, especially the knowledge and ease provided by our team during your purchase of a used 2014 535i xDrive. We appreciate your feedback and are glad you had a positive buying process.
Great customer experience dealing with Sabrina Rolle.
Great customer experience dealing with Sabrina Rolle. My 3rd car from her. Would highly recommend buying from her anytime!!! You won’t regret it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Josh and the rest of the team showed me an outstanding
Josh and the rest of the team showed me an outstanding buying experience. Extremely impressed with the level of professionalism at Bloomfield BMW!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your input is appreciated - our team at BMW of Bloomfield Hills endeavors to maintain a professional environment. Thanks for your kind words.