Reviews
Mike O’Brien is an amazing and professional salesperson. I had issues with the second key fob and had to make an additional trip to Columbus. The key cutter was not working that day. They made the fob at another location and personally delivered that fob to me. Mike had promised a full tank of gas the day I drove to Columbus but that didn’t happen. I am expecting reimbursement for that expense. The overall experience was positive and would recommend this dealer!
Mike O’Brien is an amazing and professional salesperson. I had issues with the second key fob and had to make an additional trip to Columbus. The key cutter was not working that day. They made the fob at another location and personally delivered that fob to me. Mike had promised a full tank of gas the day I drove to Columbus but that didn’t happen. I am expecting reimbursement for that expense. The overall experience was positive and would recommend this dealer!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Mike and the team, Sherri! We apologize for any inconvenience during the process and we hope to see you again at Germain Mazda West. Enjoy your new car!
This is the first time of buying a Mazda vehicle and we are very happy with it. Our salesperson Mike was extremely good and had answered all of our questions. Everyone we had to speak to was very good.
This is the first time of buying a Mazda vehicle and we are very happy with it. Our salesperson Mike was extremely good and had answered all of our questions. Everyone we had to speak to was very good.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Mazda! We're thrilled to hear that Mike and our team made your first experience with Germain Mazda West so positive. Thank you for choosing us!
Checking in and dropping off my car was super seamless and quick. The technicians that looked over my car were thorough and knowledgeable.
Checking in and dropping off my car was super seamless and quick. The technicians that looked over my car were thorough and knowledgeable.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Gabrielle, we are so happy to hear you had a seamless experience with our team! Thank you for choosing Germain Mazda West and for sharing your feedback.
John was great!! Made the Mazda CX 70 purchase a breeze he explained every thing and more. Gave a great setup of the car before I drove back to Nashville. Highly recommend Connor too he was my first contact and helped guide me through the initial phase of purchase. Germain was worth the drive to pick up my new Mazda.
John was great!! Made the Mazda CX 70 purchase a breeze he explained every thing and more. Gave a great setup of the car before I drove back to Nashville. Highly recommend Connor too he was my first contact and helped guide me through the initial phase of purchase. Germain was worth the drive to pick up my new Mazda.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for making the trip to Germain Mazda West, and for choosing John, Connor, and the team to assist with your purchase. Enjoy your new Mazda CX-70 and drive safely back to Nashville!
Jacob and Donovan really went out of their way to help a struggling college student/veteran get back on their feet. A+ dealership
Jacob and Donovan really went out of their way to help a struggling college student/veteran get back on their feet. A+ dealership
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Josh, thank you for sharing your glowing review of Jacob and Donovan! All of us at Germain Mazda West are grateful for your business and wish you the best.
So nice to have great service nowadays as a senior looking for a car with my income and all the help it I s just wonderful I so appreciate it also there should be programs for seniors on a fixed income and you know seniors start at age 55 now
So nice to have great service nowadays as a senior looking for a car with my income and all the help it I s just wonderful I so appreciate it also there should be programs for seniors on a fixed income and you know seniors start at age 55 now
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear you felt supported and well taken care of by our team! Your feedback is truly valued here at Germain Mazda West. Safe travels ahead!
The best buying experience ever I would recommend them to everyone one of the salesman named Christian was the best person talked about how you do things and even helped with getting a cheaper car because he knew I had a budget I am on SSDI and he knew I really needed a car I just lived all of them
The best buying experience ever I would recommend them to everyone one of the salesman named Christian was the best person talked about how you do things and even helped with getting a cheaper car because he knew I had a budget I am on SSDI and he knew I really needed a car I just lived all of them
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Rapunzel! It's wonderful to hear you had an outstanding experience with Christian and the team. We’ll be sure to pass along your kind words. Welcome to the Germain Mazda West family!
Friendly and personable staff, very professional, overall great experience! I’ve worked with Philip, Eric and Ron, and all the experiences have been excellent
Friendly and personable staff, very professional, overall great experience! I’ve worked with Philip, Eric and Ron, and all the experiences have been excellent
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We couldn't have asked for a better review! Thank you for choosing Germain Mazda West and for sharing your experiences with Philip, Eric, and Ron. See you next time!
Came in for service on my Mazda 3. Jo and Ron were very professional and helped every step of the way. Would recommend the team here they are awesome! Great snacks too
Came in for service on my Mazda 3. Jo and Ron were very professional and helped every step of the way. Would recommend the team here they are awesome! Great snacks too
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Skyler, thank you for choosing Germain Mazda West and highlighting Jo and Ron's professionalism! It sounds like you and your Mazda 3 were in very good hands. We look forward to seeing you next time!
Everything was handled properly and ran very smoothly. Excellent service team thank you for all your help.
Everything was handled properly and ran very smoothly. Excellent service team thank you for all your help.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the positive feedback! We're glad to know that everything was handled properly and ran smoothly. If there are any specific areas where we can improve or if you need further assistance, please let us know. Best, Ashley Buzzelli - General Manager - 614-383-4401