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Germain Mazda West

(202 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00pm–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (614) 954-4578 (614) 954-4578
Used (614) 465-4135 (614) 465-4135
Service (614) 465-4136 (614) 465-4136

Reviews

(202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Mazda West from DealerRater.

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I am always treated well.

I am always treated well. I love the video that shows me what the mechanic is doing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for stopping by to leave Germain Mazda West a wonderful review!

This is our second time leasing from Germain Mazda West.

This is our second time leasing from Germain Mazda West. We were treated courteously and efficiently both times. Skyler especially is super knowledgeable and friendly, and was a huge help with vehicle selection as well as financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in us at Germain Mazda West! We are so pleased to hear that Skyler has been such a knowledgeable and friendly helper. We look forward to assisting you again in the future!

Good experience with Conor and Germain Mazda West.

Good experience with Conor and Germain Mazda West. They keep checking in from time to time

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that you had a great experience with Conor and the Germain Mazda West team. See you next time!

It was ok.

It was ok. Just a routine visit for an oil change Everybody was friendly and helpful

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Germain Mazda West! Let us know if there's anything else we can do for you, and have a wonderful day!

The sales team was great to work with and finance went

The sales team was great to work with and finance went above and beyond with navy federal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Justin, your kind review warms our hearts! Thank you from the Germain Mazda West Team.

Great people, great facility, great experience and great

Great people, great facility, great experience and great car. Do not understand why I have to write at least 15 words.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review of Germain Mazda West! We’re happy to hear that you had an all-around great experience. Safe travels in your new car!

Good business with friendly and helpful people.

Good business with friendly and helpful people. I have had a good experience so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review of Germain Mazda West, Kirat!

Sales very knowledgeable and easy to work with.

Sales very knowledgeable and easy to work with.. The overall carbuying experience was not unpleasant.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Germain Mazda West! We truly appreciate your feedback and hope to see you again down the road! Safe travels!

Love Germain Mazda West!

Love Germain Mazda West! Eric Henry knew what I wanted and made everything go smoothly. Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful feedback about Eric and the team at Germain Mazda West!

Everything was professional and l was kept informed.

Everything was professional and l was kept informed. They all did a great job. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Germain Mazda West and sharing your superb experience with our team!