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Germain Mazda West

(202 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00pm–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (614) 954-4578 (614) 954-4578
Used (614) 465-4135 (614) 465-4135
Service (614) 465-4136 (614) 465-4136

Reviews

(202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Mazda West from DealerRater.

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Great experience buying a car last night.

Great experience buying a car last night. Would highly recommend Germain Mazda West to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Germain Mazda West! We are happy to hear that you had a great experience, and we hope to see you again.

Very friendly and professional answered all questions.

Very friendly and professional answered all questions. Will recommend to friends and relatives. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is gratifying to hear that our team was attentive and helpful! Thank you for choosing Germain Mazda West and for sharing your support.

The dealership is very responsive to all my questions and

The dealership is very responsive to all my questions and provides excellent service. Very happy with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We appreciate your business and hope to see you again at Germain Mazda West.

We enjoyed with with Eric and the whole team.

We enjoyed with with Eric and the whole team. They were so helpful from beginning to end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Eric and the Germain Mazda West team provided excellent service. Thanks for your review!

Pleasant and helpful while being fair Everyone was

Pleasant and helpful while being fair Everyone was attentive to my needs and made sure I was happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

The team at Germain Mazda West loves seeing great reviews! Thank you!

Everyone is so friendly and knowledgeable!

Everyone is so friendly and knowledgeable! Thank you for your help. I love my new Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the stellar review here at Germain Mazda West!

Conor was terrific to work with, helped us through the

Conor was terrific to work with, helped us through the process and will definitely recommend him to anyone wanting to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sandy, thank you for your positive review of Conor and the team! We appreciate your business and we hope to see you again at Germain Mazda West. Take care!

Worked with us well past closing!

Worked with us well past closing! Great customer service! Came back next day and received great explanation of the new carz

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car! Thank you for choosing Germain Mazda West and for sharing your experience. Safe travels ahead!

Skyler and Cameron worked with the tough situation I was

Skyler and Cameron worked with the tough situation I was in and got me a really nice car, I am beyond grateful for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that Skyler and Cameron took such good care of you and made your purchase experience so easy! Thank you for choosing Germain Mazda West and congratulations on your new car!

I appreciate doing most of the negotiating and writing up

I appreciate doing most of the negotiating and writing up the deal before going to the dealership. Skyler was really nice and personable, and he wasn't pushy about any part of the process. Much better than my last experience at a different dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Mike - Congratulations on your new vehicle! Skyler and the team will appreciate this feedback. Thank you for giving Germain Mazda West your business!