Reviews
"Rusty Drewing Toyota of Jefferson City has earned a customer for life. With a hectic lifestyle, it makes total sense to leave vehicle maintenance to the professionals who can handle the administrative details and record-keeping effortlessly. I came in for an oil change and tire work covered under a road hazard warranty. After two smoothly appointed visits, my final bill was under $100. I actually walked out laughing, thinking it had to be a mistake because the value was so unreal! They provide dedicated, high-quality service while saving you a ton of cash. Professional, honest, and highly recommended."
"Rusty Drewing Toyota of Jefferson City has earned a customer for life. With a hectic lifestyle, it makes total sense to leave vehicle maintenance to the professionals who can handle the administrative details and record-keeping effortlessly. I came in for an oil change and tire work covered under a road hazard warranty. After two smoothly appointed visits, my final bill was under $100. I actually walked out laughing, thinking it had to be a mistake because the value was so unreal! They provide dedicated, high-quality service while saving you a ton of cash. Professional, honest, and highly recommended."
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic review! We are thrilled to hear that Rusty Drewing Toyota of Jefferson City has earned a customer for life! We know how busy life gets, so making vehicle maintenance smooth, stress-free, and affordable is always our goal. We love that you left with a smile on your face and incredible value in your wallet, that is exactly the kind of experience we aim to deliver every single time. We truly appreciate your kind words and your business. Welcome to the Rusty Drewing Automotive Family, and we look forward to taking great care of you and your Toyota for years to come!
They told me the car was already sold. That part is fine; inventory moves fast. However, about two weeks later I'm notified there's a match on my search criteria and it's the EXACT SAME CAR. Not the same make and model, but the exact same pictures. I contact them again, and this time they say it's already spoken for. I have a feeling this vehicle was never actually available but was listed to gather leads.
They told me the car was already sold. That part is fine; inventory moves fast. However, about two weeks later I'm notified there's a match on my search criteria and it's the EXACT SAME CAR. Not the same make and model, but the exact same pictures. I contact them again, and this time they say it's already spoken for. I have a feeling this vehicle was never actually available but was listed to gather leads.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for bringing this to our attention, and we appreciate you sharing your experience. We sincerely apologize for the frustration and confusion this situation caused. We can assure you that we do not post vehicle listings as bait to collect leads. What you experienced was likely caused by an automated system glitch or a deal that fell through after a deposit was placed. When a customer agrees to buy a vehicle or places a hold on it, it is marked as sold/pending in our system, but automated feeds to third-party search sites can sometimes take time to update or may inadvertently re-list a vehicle if a pending deal is updated or falls through before being finalized. That said, we completely understand why this looked suspicious and how frustrating it was to receive an alert for a car you were already told was unavailable. We are actively reviewing our online inventory sync process to prevent this from happening again. Thank you for your time and patience.
Thomas Bruemmer has been my service advisor at Rusty Drewing numerous times always professional and very timely. Excellent service every time at Rusty rowing Toyota with Thomas Bruemmer!
Thomas Bruemmer has been my service advisor at Rusty Drewing numerous times always professional and very timely. Excellent service every time at Rusty rowing Toyota with Thomas Bruemmer!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It has been an ongoing battle with this dealership. They sold me a car, 5 months ago, when they did not have ownership of the title for the vehicle. They did give me the run around with" the title is in the mail" . Then they harassed and tried to bully me by text and telephone.
It has been an ongoing battle with this dealership. They sold me a car, 5 months ago, when they did not have ownership of the title for the vehicle. They did give me the run around with" the title is in the mail" . Then they harassed and tried to bully me by text and telephone.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I bought a used vehicle for over 25000 I wanted to get one from a dealer because they supposedly check the vehicles out before they sell the. Not true the car broke down the next day. In addition I did not initially notice that the vehicle had 11year old tires on them with dry rot. That somehow passed inspection????
I bought a used vehicle for over 25000 I wanted to get one from a dealer because they supposedly check the vehicles out before they sell the. Not true the car broke down the next day. In addition I did not initially notice that the vehicle had 11year old tires on them with dry rot. That somehow passed inspection????
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We purchased another new vehicle from rusty Drewing Toyota. Ramon, Drew and staff make it impossible to go elsewhere as they go above and beyond in customer service. We really appreciate doing business with people who are honest and care about their customers. Way to go! You’ve got us sold yet again. Thanks
We purchased another new vehicle from rusty Drewing Toyota. Ramon, Drew and staff make it impossible to go elsewhere as they go above and beyond in customer service. We really appreciate doing business with people who are honest and care about their customers. Way to go! You’ve got us sold yet again. Thanks
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
After multiple emails to varying associates and no response - Rusty just doesn't want the business.
After multiple emails to varying associates and no response - Rusty just doesn't want the business.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Rusty Drewing is the most honest and fair dealer that I’ve ever dealt with. There is no xx with these guys. A super clean and inviting showroom/waiting area. Devon Henry was my salesman and did everything that he said he would. They get more allocation because they sell so many new Toyotas. This was my second 4Runner from Rusty Drewing Toyota. If I ever get another it’ll be from them. Great dealership!
Rusty Drewing is the most honest and fair dealer that I’ve ever dealt with. There is no xx with these guys. A super clean and inviting showroom/waiting area. Devon Henry was my salesman and did everything that he said he would. They get more allocation because they sell so many new Toyotas. This was my second 4Runner from Rusty Drewing Toyota. If I ever get another it’ll be from them. Great dealership!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Brandon was absolutely amazing and helped us get the perfect truck for our needs. He made the whole process easy and worry free! Highly recommend Brandon!
Brandon was absolutely amazing and helped us get the perfect truck for our needs. He made the whole process easy and worry free! Highly recommend Brandon!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Just purchased my second vehicle from Rusty Drewing Monday and as always they continue to provide amazing service! A big thank you to Jesse Daniel who was the salesman I dealt with and also a big thank you to Matt Wilde for the amazing financing work!
Just purchased my second vehicle from Rusty Drewing Monday and as always they continue to provide amazing service! A big thank you to Jesse Daniel who was the salesman I dealt with and also a big thank you to Matt Wilde for the amazing financing work!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car