Audi Pacific

I had a great experience with Anel Correa recently for a minor software update and she has always been great. From start to finish she and the whole team took care of me and I was in and out within a few hours. They washed and detailed my car too and it looked fantastic. You can tell the leadership is strong at this store, everyone was really professional and valued my time. Thanks again Anel!

Pleased with Audi Pacific and their team. Everyone was attentive, especially Cesar. Thanks bro for your help in getting me my a5

Audi Pacific in Torrance is great. Cesar assisted me with finding my perfect car. I am recommending him and his team to all my friends and family. If you are looking for a new car, go to Audi Pacific and ask for Cesar.

Cesar was amazing. He helped my family find the exact used Kia we wanted and didn’t give up until we did. Great experience from start to finish.

Went last weekend and Cesar helped my family and I with purchasing our dream car. He was not pushy, and answered all questions.

Great Shopping experience at Audi Pacific. Cesar V and Theo made my shopping experience Quick and easy. Highly recommend Audi Pacific. Thanks for making it easy

Spoke to Cesar about buying a used vehicle, not necessarily an Audi, he helped us get a great deal on our Lexus. he was upfront about the price, did not pressure us in to purchasing add-ons or other options. Very happy with our experience. Looking forward to working with Cesar and Audi for our next purchase.

The sales staff was helpful and honest. We enjoy the used car purchased from them.

My wife and i have purchased several cars from Audi Pacific and they are simply the best. Super knowledgeable staff and very friendly. I cant recommend enough.

I thought I would give this dealership another crack since they are the closest to my house and it was raining. I had a decent experience last year with my RS eTron GT Project_513/2 for SW updates/recalls, but then they (and other dealers in LA) were not able to figure out an issue- even with Audi Technical Support and Customer Experience Center- that’s a different issue. But the service director, Paul Lee personally came out and sat with me to identify and discuss the issue and since it was the 1st time seeing this issue on a very rare car. Yesterday, I brought my 2023 Q5 in Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. He reluctantly wrote up the paperwork for the MMI/Bluetooth issue. One plus- I did get a loaner. (Ebin was great- 5 stars to him) When I returned in the afternoon to pick up the car- pending software solution- and they would promise to call me once SW update available (I’ve been promised that on my previous Audi’s and still waiting for those calls). I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. I won’t be returning to Pacific- fool me once, fool me twice.