Reviews
Service was great.
Service was great. I never had a problem with Kia of Mentor and especially Mr Kyle Eddy and the service guy that work on my car. Thanks to both of you??
Service was great.
Service was great. I never had a problem with Kia of Mentor and especially Mr Kyle Eddy and the service guy that work on my car. Thanks to both of you??
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly and helpful workers.
Friendly and helpful workers. Took time to explain the process. Even though it?s under construction, the service was quick! I will be back! I can?t wait to see the new renovation completed!
Friendly and helpful workers.
Friendly and helpful workers. Took time to explain the process. Even though it?s under construction, the service was quick! I will be back! I can?t wait to see the new renovation completed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service was great, and I really love how the
The service was great, and I really love how the employees were very welcoming, helpful, and friendly.
The service was great, and I really love how the
The service was great, and I really love how the employees were very welcoming, helpful, and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This guy was soooo amazing to us I could not say anything
This guy was soooo amazing to us I could not say anything bad about this great guy who helped get me a new car!!!! He is the best !!! Come see money
This guy was soooo amazing to us I could not say anything
This guy was soooo amazing to us I could not say anything bad about this great guy who helped get me a new car!!!! He is the best !!! Come see money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Marques was truly a blessing to me & my family by getting
Marques was truly a blessing to me & my family by getting us in a beautiful 2018 Chevy Traverse. 10/10 recommend working with Marques he made sure all of our needs were met & concerns were put to rest!
Marques was truly a blessing to me & my family by getting
Marques was truly a blessing to me & my family by getting us in a beautiful 2018 Chevy Traverse. 10/10 recommend working with Marques he made sure all of our needs were met & concerns were put to rest!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
is absolutely the worst service department i have ever
is absolutely the worst service department i have ever interacted with. vehicles take a long time to repair (under warranty), there are no loaners, no one calls you back. i am never taking my kia for service work at this location again and am frankly questioning whether i ever would buy a kia again
is absolutely the worst service department i have ever
is absolutely the worst service department i have ever interacted with. vehicles take a long time to repair (under warranty), there are no loaners, no one calls you back. i am never taking my kia for service work at this location again and am frankly questioning whether i ever would buy a kia again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
We were promised a clean/detailed car and waited HOURS
We were promised a clean/detailed car and waited HOURS for the vehicle to be cleaned. When we got it was so filthy we even found old dried up chicken nuggets stuffed in the seats along with toys and old socks. At the time the vehicle only had one key but they PROMISED they would contact the previous owner and get us the other key ASAP. This was over 6 weeks ago. We haven?t heard a single word from them. They also made mistakes on the title work making it very difficult to get the car registered here in PA where we live. They also did some deceitful things in regards to our down payment and sales tax as well. This dealership is a DISASTER. Avoid them at all costs
We were promised a clean/detailed car and waited HOURS
We were promised a clean/detailed car and waited HOURS for the vehicle to be cleaned. When we got it was so filthy we even found old dried up chicken nuggets stuffed in the seats along with toys and old socks. At the time the vehicle only had one key but they PROMISED they would contact the previous owner and get us the other key ASAP. This was over 6 weeks ago. We haven?t heard a single word from them. They also made mistakes on the title work making it very difficult to get the car registered here in PA where we live. They also did some deceitful things in regards to our down payment and sales tax as well. This dealership is a DISASTER. Avoid them at all costs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tara, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
OK considering on-going construction.
OK considering on-going construction. Staff were professional and quality of work was just fine. Car wash is a nice feature when having your serviced.
OK considering on-going construction.
OK considering on-going construction. Staff were professional and quality of work was just fine. Car wash is a nice feature when having your serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please don't hesitate to reach out!
The business mgr I took issue with in my previous review
The business mgr I took issue with in my previous review name was Jeff , not Ken .sorry for the mix up. Thank you very much.
The business mgr I took issue with in my previous review
The business mgr I took issue with in my previous review name was Jeff , not Ken .sorry for the mix up. Thank you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Todd the service rep was not friendly also did not
Todd the service rep was not friendly also did not communicate with like other representative would in regards to my vehicle no recommendation paper in repairs I might need done to Sportage
Todd the service rep was not friendly also did not
Todd the service rep was not friendly also did not communicate with like other representative would in regards to my vehicle no recommendation paper in repairs I might need done to Sportage
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.