Reviews
Always a great experience and would recommend stopping in and checking out all the great deals.
Always a great experience and would recommend stopping in and checking out all the great deals.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very disappointing experience. The staff seemed uninterested in helping and communication was poor from start to finish. I felt rushed throughout the process, and getting clear information about pricing and vehicle details was more difficult than it should have been. Customer service did not meet my expectations, and follow-up was lacking. The selection of vehicles may be good, but the overall experience left a lot to be desired. I would recommend improving professionalism, transparency, and customer support.
Very disappointing experience. The staff seemed uninterested in helping and communication was poor from start to finish. I felt rushed throughout the process, and getting clear information about pricing and vehicle details was more difficult than it should have been. Customer service did not meet my expectations, and follow-up was lacking. The selection of vehicles may be good, but the overall experience left a lot to be desired. I would recommend improving professionalism, transparency, and customer support.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please reach out to [email protected] when you have a chance so we can make your experience a positive one.
The team at this dealership is top notch. They made the process seamless and easy to do.
The team at this dealership is top notch. They made the process seamless and easy to do.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Advertising a car not for sale. Complete waste of time. Staff not prepared for real world service work.
Advertising a car not for sale. Complete waste of time. Staff not prepared for real world service work.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. Brennan Buick GMC [email protected] 518-563-2000
Advertising a vehicle that’s not for sale. Cant even imagine how many people’s contact information and new free leads they generated by advertising a low miles, desirable vehicle for weeks without it being available for purchase. Seems to be a new trick dealerships are using to data peoples personal information. Cheap way to get the names and numbers of people in the market for a new vehicle. Unfortunately first impressions are everything. This experience has left me with a terrible taste in my mouth. I’ll be looking elsewhere for my next truck. My Recommendation would be to find a more professional dealership with more honest business practices! Have a great day and hope this helped any potential customers
Advertising a vehicle that’s not for sale. Cant even imagine how many people’s contact information and new free leads they generated by advertising a low miles, desirable vehicle for weeks without it being available for purchase. Seems to be a new trick dealerships are using to data peoples personal information. Cheap way to get the names and numbers of people in the market for a new vehicle. Unfortunately first impressions are everything. This experience has left me with a terrible taste in my mouth. I’ll be looking elsewhere for my next truck. My Recommendation would be to find a more professional dealership with more honest business practices! Have a great day and hope this helped any potential customers
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Raymond, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. Brennan Buick GMC [email protected] 518-563-2000
Stephanie made it so easy and relaxed to look at new vehicles. She is very knowledgeable in the features and options helping me figure out exactly which vehicle was right for me. The entire transaction went extremely smooth, she made all her efforts to find me the right deal and she has followed up several times to make sure everything was good on my end and that I was 100% satisfied. I very much appreciated her professionalism and will be a return customer.
Stephanie made it so easy and relaxed to look at new vehicles. She is very knowledgeable in the features and options helping me figure out exactly which vehicle was right for me. The entire transaction went extremely smooth, she made all her efforts to find me the right deal and she has followed up several times to make sure everything was good on my end and that I was 100% satisfied. I very much appreciated her professionalism and will be a return customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I can to this dealer just looking after searching online and was met by Steph and worked with Connor. Connor is a great sales expert and working with everyone from Sean James Jordan, the whole team does incredible. Connor got me into a great payment and set me up with a great new ride for what I needed.
I can to this dealer just looking after searching online and was met by Steph and worked with Connor. Connor is a great sales expert and working with everyone from Sean James Jordan, the whole team does incredible. Connor got me into a great payment and set me up with a great new ride for what I needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dustin, we're happy you found our staff so incredibly helpful during your experience here at Brennan Buick GMC. Feel free to reach out to us anytime. Have a wonderful day!
These folks were great. Calm cool and collected during rough weather. Excellent service and communication.
These folks were great. Calm cool and collected during rough weather. Excellent service and communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service. Many thanks.
Third Purchase from Alicia! Great experience as always. I wouldn't have it any other way. I'll continue to shop with Alicia and recommend her to everyone I know! I also want to shout out Jason for doing everything he can to make sure my purchase can happen.
Third Purchase from Alicia! Great experience as always. I wouldn't have it any other way. I'll continue to shop with Alicia and recommend her to everyone I know! I also want to shout out Jason for doing everything he can to make sure my purchase can happen.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Joe was great to deal with. Meet my needs. Took time to go over options of different vehicles available. After purchase review all the options on the truck.
Joe was great to deal with. Meet my needs. Took time to go over options of different vehicles available. After purchase review all the options on the truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, we're happy you found our staff to be so supportive during your experience here at Brennan Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.