Sheehy Lexus of Richmond

I bought my Lexus from the previous owners before Sheehy took over. Both the previous owners and Sheehy have been courteous, cooperative, and easy to deal with. However, the auto body shop taken over by Caliber is a disgrace and I can't imagine why Lexus has asked them to come aboard. I brought my car in and it was declared a total loss. That is another story. When I came to pick up the car, which was very drivable, it was not ready though I told them I needed it for a family function. The manager of Caliber was completely uncooperative and a bully. He puffed up his chest and looked like a person ready for a brawl. He assumed no responsibility for the situation. When I asked for some compromise, he sternly said, "no". When I got back into my car the doors no longer responded to my touch though it was working perfectly before. Also, my headset for listening was gone. I would not trust these people to repair a Tonka toy for my grandchildren. Also, they do not respond to calls and that is why I am writing. If there was a "0" rating I would give that.

Service and Customer experience absolutely horrible. Manager and employee wise. did nothing to address situation at hand and did not value customer.

Robert Norton Sales & Leasing Consultant provided excellent service during our purchase of the 2020 Lexus RX. The trade in of our 2015 Lexus RX was easy and everything was explained to us and very easy to follow.

I was looking for a specific Lexus vehicle and was able to find it at Sheehy Lexus, Ms. Elyse Wyatt was my sales representative, she was not only knowledgeable about the car but went above and beyond by helping me decide and purchase this car all long distance and through the phone and internet. She even oversaw the shipping of the car through the transport company, and followed up until I received the car, thank you for helping me find my dream car Elyse! I love my car!!

Wonderful to do business with, honest, efficient, transparent. Salesperson was very knowledgeable about Lexus and the condition, use and warranty this LCertified Lexus LS 460. Would highly recommend

Great experience buying a used Lexus with Rick Fox and Steven Baker. Due to a family situation, we needed the transaction to be conducted quickly and it was our most efficient but thorough purchase to date. Pricing was straight forward with no surprises.

I be purchased a used 2012 ES350 about one month ago.The purchase was pleasant and we love he car. The problem was that the service department didn’t bother to remove the engine cover and remove the squirrel nuts.They obviously didn’t do a good inspection of the car when they received it.They did do a good job coating the plastic engine coverings with armor all to make it appear that the car was very clean.Taking these coverings off revealed that they never looked at the engine from above. I really expected more from a Lexus dealer!

I knew that my next Car would be a Lexus. I had been in a few times and drove a few different SUVs. I had been looking since July. Each time I came in MARGIE was VERY pleasant and patient with me. She did not put any pressure on me & was always willing to help me. She was always there when needed her. I finally made my purchase a 300NX Black on Black. I cried screamed & laughed at the same time. MARGIE gets 5 PLUS STARS!!!! She was WONDERFUL.!!!!

Lovely dealership, great people. Ask for Rick Fox. Completely no xxxxxxxx car deal! Also , the dealership is doing everything it can in the ‘time of covid’ to keep customers & Employees safe.

I just purchased my first Lexus after owning Acura vehicles for the last 20 years, and chose to visit Lexus of Richmond for service. My first experience with Lexus of Richmond was outstanding. From the moment I dropped off my LX570 I received a warm welcome, they provided their full attention, made me feel as though I am their only customer and I am valued as a customer. Craig Taylor, Daniel Dejarnette, and their team provided world-class service with talented and caring people. They were attentive to my concerns, went above and beyond to resolve any issues and keep me updated on the status of my vehicle, and the team had my vehicle turned around quickly. They clearly explained and articulated what my vehicle needs, delivered when promised, and never made me pay for a part or service that is not needed. These professionals exceeded all expectations, made me a lifelong customer, and I will certainly steer business their way.