Reviews
Out of state buy gone smoothly.
Saw a car I was interested in online. Contacted dealership and got Craig Wolf as a salesman. Craig went above and beyond. Taking pictures and videos of the car, while answering all my questions. Ended up purchasing vehicle sight unseen, then went down to pick it up the following weekend. Was not disappointed in the car, the salesman or the transaction. Would deal with Craig and the dealership again.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review. Your feedback is very important to us. We are glad to hear that Craig was able to help you with the purchase of your new vehicle! Our goal is to make each and every experience smooth and hassle free, I am glad to hear that we were successful in these areas. We appreciate you and your business very much and we look forward to seeing you in the near future. Best Wishes, Mike Lang - GM
KVTExplorer19
My wife and I had previously bought a 2016 Explorer Sport from Jason Benson at the Reynolds Norman location. Our experience at that time was a good one, so when we were looking to upgrade, I contacted Jason to locate a new 2019 model with 7 person seating. This was no small feat as most of these are ordered by the dealerships with 6 person seating. Jason was able to locate one in far SW Texas, the team of Jason Benson, Steve Adams, Jonathan Thomas, made our wait and experience awesome, and the 2019 Explorer Sport is amazing. I was working towards getting this one by my wife's birthday on Jan 31st, but she was just as happy with it on 6 Feb 19. These gentlemen were very professional and helped us through this buying experience to final acceptance, and have provided assistance after the sale on numerous occasions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kathy, thank you so much for taking the time to give us this great review. Jason, Steve, Jonathan and the entire team here at Reynolds are always ready to deliver the best customer service possible. Please let us know if there is anything else that we can assist you with. Thank you again for your feedback and for your continued business, you are appreciated. Enjoy your new Explorer! Best Wishes, Mike Lang - GM
Great
If you happen to buy a car from this dealership I highly recommend you ask to speak with Jeremy cash. He’s amazing at his job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rickey, Thank you for taking the time to write this review. We are glad to hear that Jeremy was able to help you during your visit! We appreciate you and your business very much. Best Wishes, Mike Lang - General Manager
Enjoyable experience
Manny was great to work with. He divulged all the information related to the car we were interested in and stayed in contact with us throughout the process. Picking up our vehicle was a bit time consuming and I feel like it took much longer than what it should have...I account that to weekend confusion and Saturday being one of the busiest days at dealerships. Overall we were pleased with the process and our son is happy with his vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience and taking the time to write this review. Yes, weekends get to be very busy but even so, I am truly sorry about the time it took. We know our customer's time is important so we put forth every effort to make each experience smooth, and hassle free. We are glad to hear that Manny was able to help you with the purchase of your son's new vehicle. We appreciate you and your business very much. Please let us know if we can help you with anything else. Best Wishes, Mike Lang - General Manager
Gianfranco Delcastillo excellent help
Without Gianfranco Delcastillo's help we would not have gotten most of what we were promised. We were promised 2 keys with fobs...we got 2 keys and 1 fob. We got great financing thanks to Franco and the car windows tinted. Thank u Franco for your help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad to hear that Franco was able to meet and exceed your expectations .We appreciate you and your business very much. Mike Lang - General Manager
Excellent experience
I urgently needed to find and purchase of a new vehicle in the middle of a busy work week. The Reynolds staff were above-and-beyond accommodating in assisting me to get everything easily done. I recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and taking the time to write this review. Your feedback is important to us. I'm glad that our team was able to meet and exceed your expectations. We appreciate you and your business and look forward to seeing you in the future. Best Wishes, Mike Lang - GM
Nice experience
Bryan was very knowledgeable and friendly. He answered all my questions quickly and completely. He explained the entire buying process to me and my wife.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us this review, we very much appreciate you and your wife. I am very glad to hear that Bryan was able to help you during your visit to our dealership! We appreciate you and your business very much. Please let us know if we can assist you with anything else. Best Wishes, Mike Lang - General Manager
Bought new pickup
It was a fun experience working with Jeff Tullis in this purchase! He was so attentive to my wife and I! He even called several times to see how I was doing. Four days after the sale I brought some items they belonged with my trade in and Jeff took a bag of popcorn out to my vehicle for my wife. On Saturday I saw Ken Hines at breakfast and told him I left my Pikepass in my trade in. He left and returned with my pass! Now that’s SERVICE! Mile Lang was very helpful explaining the difference between the vehicles I was considering! Thank you one and all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us this great review. We highly appreciate you and your wife very much. Jeff, Ken and myself all enjoyed helping you during your visit to our dealership. Please let us know if we can assist with anything else. Thank you again! Enjoy your new pickup! Best Wishes - Mike Lang GM
Purchase of new ecosport
Linda and I had a great experience at you dealership last week when we purchased a new ecosport. This is the third vehicle that we have purchased from the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and taking the time to write this review. We are very happy to hear that we were able to help you with the purchase of your new EcoSport! We appreciate you and your continued business very much. Mike Lang - General Manager
Nice low pressure car sale
Braden was very nice and polite and had no problems answering all my questions and letting me take all the time I needed to decide. Got a great deal on a 17 ford focus with no pressure and no hassle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very glad you were pleased with the level of service we provided as well as choosing us for your vehicle transportation needs. We take serving you very seriously. I'm glad Braden was able to meet and exceed your expectations. We look forward to serving you again in the future. Enjoy your new Ford Forcus! Best Wishes - Mike Lang, GM