Reviews
Changed my thoughts in car salesman. They are AWESOME!!
Tyler Easton, Dale, mike, Steve THE BEST AROUND!!! They made a bad situation PERFECT!! I left totally satisfied and met some great people on the way!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We are glad to hear that the team was able to help turn a bad situation into a perfect one. Enjoy your new vehicle and feel free to contact us if you have any questions. Best Wishes, Mike Lang - GM
Tyler Easton- Exceptional in sales 5+++++
Tyler Easton was a pleasure to work with from the very beginning. We felt like he was honest and caring about our interest and never pushy in any way. Tyler was easy to talk with and very knowledgable in the Ford Explorers. He went out of his way to reach out to us and make sure all of our questions were answered and willing to go out of his way to make us happy. All in all we are extremely pleased with Tyler and the other gentlemen we came into contact with through Reynolds. Tyler is definitely a keeper.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. Your feedback is very important to us. We are glad to hear that Tyler was able to help you during your visit to our dealership! Our goal is to make each and every experience smooth, hassle free with no added pressure, I am glad to hear that we were successful in these areas during your visit to our dealership. We appreciate you and your business very much and we look forward to seeing you in the near future. Mike Lang - General Manager
Best experience
This was the best experience I've ever had purchasing a vehicle. It was low pressure, and I felt my wants and needs were met, from the test drive, all the way through financing. No one tried to upsell me, or push me into buying more than I wanted. I was treated with courtesy and respect start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mandy, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear that we were able to help you with the purchase of your new vehicle! We appreciate you and your business very much. Mike Lang - General Manager
Help where no one else could
The people at Reynolds ford in Norman, helpede get into the vehicle I wanted! There was no compromise everything was within my parameters. The process was easy and painless. This will be the only place I get a vehicle from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Vincent, Thank you for sharing your experience and taking the time to write this review. We are very happy to hear that we were able to help you with the purchase of your new vehicle! We appreciate you and your business very much. Mike Lang - General Manage
Half good and half bad
I do not know how to say my experience. I felt very good before I pay the car. But when I drive back 2 days later ,I found it's tire's brand is changed from Goodyear to others. And the mirror is also not very well.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Ma, thank you so much for taking the time to write a review and sharing your experience with us. I’m sorry we failed to meet your expectations. We take your business very seriously and strive hard to deliver the level of service you expect and deserve. I have looked into the details of your recent purchase and understand that the Goodyear tires on your 2012 Toyota Corolla did not pass inspection when it went through our service department prior to delivery. As a result, we installed brand new Hankook tires on the vehicle at no charge to you because Goodyear tires were not available at the time. The Hankook tires in fact cost more than a new set of Goodyears would have run. We appreciate you and your business very much. Respectfully – Mike Lang General Manager (405) 321-2411
Two vehicles in one month.
I bought a new truck for my self and then a couple of weeks later I bought a new suv for my wife. Reynolds Ford is the only place I would go to purchase a vehicle. Excellent product and excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rick, thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Mike Lang - General Manager
Jeff Tulius is a great salesman
Jeff Tullius is a ten star salesman and the only reason I bought in the first place. He is the best at what he does. The reason why I rated the overall so low is because I am a repeat customer and felt I was taken advantage of. They said they couldn't include tinted windows, tag and title(as they did before), or anything. I just feel like they charged me everything they could and maybe even more than what I should have been. I dont feel I got the best deal available. Being a repeat customer it seems like there would be more available so I more than likely will not be doing business here or recommending family or friends and I have a lot of them. If the dealership was to call me and include some leather seats or tag and title then maybe I'll consider my review until then it is what it is.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I am sorry to hear of your dissatisfaction with the finance process. We value our customers' business and time and strive hard in the finance process to deliver a satisfactory experience. We work with financial institutions to obtain accommodations that are favorable and acceptable to you. It’s the financial lenders that determine the terms that we must work with. I’m sorry that terms more satisfactory to you were not attained. Respectfully, Mike Lang – General Manager (405) 321-2411
Great Car Buying Experience
I had a great experience at Reynolds Ford in Norman, OK! Tyler Easton was a joy to work with and everyone I came across was professional, courteous and just plain nice. It was the least pressured car sale I have ever completed and I'll be looking there again the next time I'm in the market for a new or used car. Thanks, Tyler and team. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is always great to hear. I know Tyler and the team enjoyed working with you as well. Thank you for giving us a chance to prove we go above and beyond what is expected. Also, we would like to thank you for this review and for your business. Please let us know if you need anything else. Best Wishes, Mike Lang GM
Purchasing a new Ford SUV
When I entered the dealership, I had no idea what vehicle to purchase. I was shown different models to look at and was given explanations of the capabilities of them. Jeremy Cash was very knowledgable of each model I was shown. I purchased my 2018 Explorer due to his expertice in knowing all the different systems and there functions. I would recomend Jeremy Cash as a very valuable asset to your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us this great review. We do very much believe as well that Jeremy is a wonderful asset to the team. I am glad to hear he was able to help you during your visit. Enjoy your new Explorer and let us know if you have any questions. Best Wishes, Mike Lang GM
Reynolds Ford in Norman
Everyone at this store was excellent and made my whole experience fantastic. This the third car I have purchased from them and each time it is the same. GREAT!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim, thank you for your continued business. We truly appreciate you and the the time you took to give us this review. Enjoy your new car and let us know if you have any questions. Best Wishes, Mike Lang GM