Basil Mitsubishi

LESSON LEARNED!!! In late 2024 my 17yo daughter bought a car here. She had saved up 1000s of her own money to do so. (Commendable right?) She found a used one that looked nice with decent mileage. Bought it. Fast forward to July 2025. The car started having electrical problems. They couldn't "duplicate" the problem at Basil. She got tired of getting the run-around there so she took it to another dealer. They refused to put it up on the lift. Reason being the frame was so rotten they were concerned it would literally fall apart. A second repair shop confirmed this. Both counseled her not to drive it. Sadly she didn't go back to Basil and complain (it was past the lemon law) and sold it to a fixer-up guy for a $1000. (There was still some 1000s owed on the loan.) I wasn't able to help her at this time due to my mother being very ill and in & out of the hospital & nursing home 8x over 3 months. When we finally got mom back into a good place (Thank you God.) I decided to reach out to Basil. Let the know what happened and see what they'd do for her. I got my daughters permission, gathered all the paperwork/dealer pictures I could and visited the dealership. Long story short they told me they weren't going to do anything for her. (And, by law, they had every right to refuse.) But just because something is legal, doesn't make it right. This car NEVER should have been on the lot! The fact that it did is, (at the very least), gross incompetence! One of the last things the head manager said to me when I asked what he would do if somebody ripped his daughter off was... "I'd take it as a Lesson Learned." So I'm posting our experience with this dealership so anyone who is considering buying from this business can 'learn from our lesson' and find a more ethical company to do business with. You've been warned.

LESSON LEARNED!!! In late 2024 my 17yo daughter bought a car here. She had saved up 1000s of her own money to do so. (Commendable right?) She found a used one that looked nice with decent mileage. Bought it. Fast forward to July 2025. The car started having electrical problems. They couldn't "duplicate" the problem at Basil. She got tired of getting the run-around there so she took it to another dealer. They refused to put it up on the lift. Reason being the frame was so rotten they were concerned it would literally fall apart. A second repair shop confirmed this. Both counseled her not to drive it. Sadly she didn't go back to Basil and complain (it was past the lemon law) and sold it to a fixer-up guy for a $1000. (There was still some 1000s owed on the loan.) I wasn't able to help her at this time due to my mother being very ill and in & out of the hospital & nursing home 8x over 3 months. When we finally got mom back into a good place (Thank you God.) I decided to reach out to Basil. Let the know what happened and see what they'd do for her. I got my daughters permission, gathered all the paperwork/dealer pictures I could and visited the dealership. Long story short they told me they weren't going to do anything for her. (And, by law, they had every right to refuse.) But just because something is legal, doesn't make it right. This car NEVER should have been on the lot! The fact that it did is, (at the very least), gross incompetence! One of the last things the head manager said to me when I asked what he would do if somebody ripped his daughter off was... "I'd take it as a Lesson Learned." So I'm posting our experience with this dealership so anyone who is considering buying from this business can 'learn from our lesson' and find a more ethical company to do business with. You've been warned.

This dealership was friendly, courteous and easy to work with. Najee was the sales consultant we worked with and he was very helpful. We’ll definitely go back to Basil Mitsubishi when we are looking for our next vehicle!

Excellent customer service, Comfortable waiting area and attentive staff! Waiting area offers refreshments and a t.v. in a seperate area from the sales floor. Everyone is attentive to customers.

Fast, friendly and efficient service. Was taken in almost immediately upon arrival at the dealership which is rare.

One of the best car buying experiences I?ve had in a long time. Willing to help out anyway they could. From price to trade in

Thank you Alex for the great vehicle service. It was nice that you got me in on a Saturday and quickly handled all the issues.

Outstanding car buying experience! The staff was professional and easy to work with! Matt, Lauren and Kire were exceptional!!! Would not hesitate to buy another vehicle from this dealership! 5 out of 5 stars for this group!!!

Outstanding, very detailed,welcoming,very patient, extremely fair,honest,patient,caring,,extremely professional. Clean facility and positive environment.

Fast quick and effective. Went to 3 stores before theirs and theyre the only ones that found, diagnosed and fixed the problem. Enjoyable waiting room and price was reasonable