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Mariano Rivera Honda

(984 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (855) 661-4909 (855) 661-4909
Used (866) 298-5063 (866) 298-5063
Service (866) 298-5076 (866) 298-5076

Reviews

(984 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mariano Rivera Honda from DealerRater.

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I had a fantastic experience at Mariano Rivera Honda

I had a fantastic experience at Mariano Rivera Honda dealership while purchasing my 2023 Honda Pilot. Alam Kabir, the salesperson, was incredibly nice and professional throughout the entire process. He guided me patiently and answered all my questions, making the car-buying experience smooth and enjoyable. I highly recommend this dealership and Alam Kabir for their excellent service and the quality of the Honda Pilot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nick Sciarroto was my salesman and I gotta say he was

Nick Sciarroto was my salesman and I gotta say he was very professional and helpful, showed me the car I wanted in the color I liked, he went over everything on how to use my car and I love it, Honda is #1 in my book, Thank you Nick Sciarroto, Enrique Ball and the financial advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Was a pleasant experience.

Was a pleasant experience. Stephanie was wonderful..the service was fast and the employees were 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

3 days after service a lug nut fell off my front

3 days after service a lug nut fell off my front passenger side tire when I checked the rest of the lug nuts on that wheel they were all loose I was lucky I was only driving locally could have been far worse.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was so helpful and courteous.

Everyone was so helpful and courteous. The work on my car was done in no time,at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. Car was readyin a reasonable amount of time. Workers were polite and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The whole staff was very helpful and the wait was average

The whole staff was very helpful and the wait was average and comfortable. Thank you for your sesrvice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

When I called I included in the appointment information

When I called I included in the appointment information besides the car saying it needed service for A16, I needed the inspection done. When I left the car at service, I told Jamie, the valet, the car needed inspection along with service, when I came into the service department I told Eddie I needed an inspection. Then, I was told I needed the rear differential fluid changed which seemed wrong as the car has less than 15,000 miles. But I trusted that it was necessary and paid the ridiculously high price of 485.91$ when I thought I was coming in for an oil change and inspection. When I picked up my car, there was grease all over the hood despite my asking for it to be washed. It was cleaned after I had to go back inside and tell the people in the department. After getting home, I checked the inspection sticker because while driving I saw it was the same color as before and I thought that was odd. It said 2023 and it should have been 2024. I called Eddie and I was informed that the inspection was never done. Worse, Eddie said we never discussed an inspection! It’s bad enough the job wasn’t done, but to have it put on me is really infuriating. Even if Eddie dropped the ball and forgot we “discussed “ doing an inspection, that’s what I made an appointment for and also told the valet. After getting home and researching rear differential fluid I found that it is not necessary to change until 30-50,000 miles. So in addition to having to waste another hour and a half of my time, gas, etc. to come back for an inspection that should have been done, I now feel completely ripped off and taken advantage of by your dealership for a service that was not necessary. A real strike out, Mariano Rivera Honda. Will not be using or recommending this dealership ever again. What a disappointment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very clean, friendy.

Very clean, friendy. Waiting room lacking coffee. All items explained. Price seems fair. Good location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

We just bought a nice suv from Juan Salamanca and his

We just bought a nice suv from Juan Salamanca and his Team they worked hard to make it happen. Thanks again for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

This Dealership is very welcoming and helpful.Very Kind people.We love our new Honda CRV .Thanks Juan and team .