Reviews
Everyone is always very nice and make you feel welcome. Service was fast and makes it easy with my busy schedule for my car service
Everyone is always very nice and make you feel welcome. Service was fast and makes it easy with my busy schedule for my car service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service at this dealer location. Super fast - they were able to complete maintenance in just over 2 hours. Was even offered a free car wash.
Excellent customer service at this dealer location. Super fast - they were able to complete maintenance in just over 2 hours. Was even offered a free car wash.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership employees are always friendly and helpful. I don’t feel pressured to buy something I don’t need.
The dealership employees are always friendly and helpful. I don’t feel pressured to buy something I don’t need.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service every single time! Staff is friendly, knowledgeable and mindful of customers time and schedules.
Great service every single time! Staff is friendly, knowledgeable and mindful of customers time and schedules.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Collision Center originally advised car would be fixed Car was originally scheduled to be completed by 5/26. Then delays of a non-disclosed nature. Then fender cracked while they were working on it. Willis does not offer a loaner car, so delays were quite harmful. There is little incentive to buy a new vehicle from Willis Nissan. Makes the trip to Dubuque worthwhile.
Collision Center originally advised car would be fixed Car was originally scheduled to be completed by 5/26. Then delays of a non-disclosed nature. Then fender cracked while they were working on it. Willis does not offer a loaner car, so delays were quite harmful. There is little incentive to buy a new vehicle from Willis Nissan. Makes the trip to Dubuque worthwhile.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, Larry. We’re sorry to hear about the delays and communication issues you experienced during your repair. We appreciate you bringing these concerns to our attention and would welcome the opportunity to discuss your experience further. Please reach out to Jeremy Turner, our Collision Center Manager, at (515) 253-9600 at your convenience.
Horrible Experience. Had an appointment at 10AM, got there, told me a tech wouldn’t be available until 12 so we left. We came back at 4:30 and no one had looked at the car. No communication, no apology, just told us they were busy and we could come back another time if we like. Ray was our tech and never communicated they were not getting to the car. We spent $100 that day ubering around town. DO NOT USE THIS DEALERSHIP
Horrible Experience. Had an appointment at 10AM, got there, told me a tech wouldn’t be available until 12 so we left. We came back at 4:30 and no one had looked at the car. No communication, no apology, just told us they were busy and we could come back another time if we like. Ray was our tech and never communicated they were not getting to the car. We spent $100 that day ubering around town. DO NOT USE THIS DEALERSHIP
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re sorry to hear about your experience, Zach, and appreciate you bringing this to our attention. We understand your frustration, and this is not the level of service we strive to provide. Please reach out to Steve Olinger, our Nissan Service Manager, at (515) 253-0719 so we can discuss this further. We appreciate your feedback and hope to provide you with a better experience moving forward.
I've purchased 4 Nissans from this dealer. The sales and service staff were nothing less than great. I have to thank Ben Williams in sales and Nile Kretschmer in service for their excellent service.
I've purchased 4 Nissans from this dealer. The sales and service staff were nothing less than great. I have to thank Ben Williams in sales and Nile Kretschmer in service for their excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Nile at Willis Nissan is great! I needed a tire replaced on my Rogue and he got me in, out, and back in the road in no time at all and made everything so easy!
Nile at Willis Nissan is great! I needed a tire replaced on my Rogue and he got me in, out, and back in the road in no time at all and made everything so easy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Took my car and got it back the same day. Advisor was personable and had good communication.
Took my car and got it back the same day. Advisor was personable and had good communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate Nile! Nile explained everything to me at length. The Rogue was serviced in a timely fashion. Thank you!
I appreciate Nile! Nile explained everything to me at length. The Rogue was serviced in a timely fashion. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair