Cavender Grande Ford

Poor follow up. I bought a car and I am now having trouble with my previous loan and they have taken a long to 1. Pay it off and 2. Respond to emails and calls. Called twice today and left a vm and still didn’t get a call.

The Cavendar Grande dealership was a very inviting experience. The people there were friendly. The managers made a point to come out and introduce themselves. The new facility was set up well and had plenty of customer friendly amenities. I’ll make sure to spread the word about them.

The Cavender auto buying experience was outstanding. I cannot recommend Kaleb and Jennifer enough. They were very easy to work with and up front about everything.

My wife and I have been buying cars for 25 years and this was hands down the most enjoyable and easy process. Kaleb was our salesman and he was outstanding in every way. Easy to talk to and also ensured that we understood everything that he was doing. He was clear with pricing and never tried to oversell or add junk fees. Kaleb and Cavender are a winning team.

Excellent service and knowledgeable sales representative. Was treated with Excellent hospitality and friendly atmosphere. Thank you Abundio Medina!

I recently visited Cavender Ford Dealership in search of a new truck. Living in Galveston, TX, I had done a lot of research on the best deals in Houston and nearby cities, and I quickly realized that no one offers deals quite like Cavender. They not only beat the competition on the price of a new truck by a significant margin but also gave me a fair trade-in value for my vehicle. Overall, my experience was somewhat mixed. On the positive side, if you’re looking for an unbeatable deal on a truck, this is definitely the place to go. The sales team, especially Michael McClinton, Noe Aguilera, and JR Ortega, worked closely with me and were instrumental in helping me secure the beautiful truck I had my eye on. They took the time to understand my needs and preferences, making me feel like they were genuinely trying to get me the best truck for the best price. Their approach was knowledgeable, friendly, and refreshingly low-pressure, making the entire buying process smooth. However, the dealership fell short when it came to management and after-sales service. Unfortunately, the management team did not uphold the same level of customer service as the sales staff. I encountered a few issues after the purchase, and their response was much less helpful and timely than I had anticipated. It felt like their interest in assisting me dropped off significantly once the sale was complete. Some promises made during the sale weren’t fully honored afterward, which was disappointing. After taking delivery of the truck and returning home, I noticed one of the hubcaps was missing. I contacted the dealership the next morning and provided a photo I had taken while at their location to prove that the hubcap was already missing before I left. Although the sales team was eager to assist, they were unable to get any answers from upper management. Fortunately, I had the picture as proof, so it should have been easy for them to send me a replacement. However, it took nearly a month of countless phone calls, text messages, and even speaking with a manager named Manny, who rushed through our conversation and falsely promised to overnight the missing part, before I finally received it. I bought a brand-new truck, but after noticing the missing part, it felt like I was driving an old truck, and it took away the excitement of having a new vehicle. Management or ownership didn’t acknowledge the issue as significant, nor did they make any effort to address it. They didn’t offer an apology or attempt to make up for the disappointment I felt about losing the excitement of my new truck. In summary, Cavender Ford is an excellent choice if you're after a great deal and a positive buying experience. However, be cautious about after-sales support, management and ownership and make sure to get everything in writing before leaving the dealership, as their management and ownership could definitely improve in this area.

I recently visited Cavender Ford Dealership in search of a new truck. Living in Galveston, TX, I had done a lot of research on the best deals in Houston and nearby cities, and I quickly realized that no one offers deals quite like Cavender. They not only beat the competition on the price of a new truck by a significant margin but also gave me a fair trade-in value for my vehicle. Overall, my experience was somewhat mixed. On the positive side, if you’re looking for an unbeatable deal on a truck, this is definitely the place to go. The sales team, especially Michael McClinton, Noe Aguilera, and JR Ortega, worked closely with me and were instrumental in helping me secure the beautiful truck I had my eye on. They took the time to understand my needs and preferences, making me feel like they were genuinely trying to get me the best truck for the best price. Their approach was knowledgeable, friendly, and refreshingly low-pressure, making the entire buying process smooth. However, the dealership fell short when it came to management and after-sales service. Unfortunately, the management team did not uphold the same level of customer service as the sales staff. I encountered a few issues after the purchase, and their response was much less helpful and timely than I had anticipated. It felt like their interest in assisting me dropped off significantly once the sale was complete. Some promises made during the sale weren’t fully honored afterward, which was disappointing. After taking delivery of the truck and returning home, I noticed one of the hubcaps was missing. I contacted the dealership the next morning and provided a photo I had taken while at their location to prove that the hubcap was already missing before I left. Although the sales team was eager to assist, they were unable to get any answers from upper management. Fortunately, I had the picture as proof, so it should have been easy for them to send me a replacement. However, it took nearly a month of countless phone calls, text messages, and even speaking with a manager named Manny, who rushed through our conversation and falsely promised to overnight the missing part, before I finally received it. I bought a brand-new truck, but after noticing the missing part, it felt like I was driving an old truck, and it took away the excitement of having a new vehicle. Management or ownership didn’t acknowledge the issue as significant, nor did they make any effort to address it. They didn’t offer an apology or attempt to make up for the disappointment I felt about losing the excitement of my new truck. In summary, Cavender Ford is an excellent choice if you're after a great deal and a positive buying experience. However, be cautious about after-sales support, management and ownership and make sure to get everything in inspected before leaving the dealership, as their management and ownership could definitely improve in this area.

My experience with CavenderGrande was incredibly smooth, non-pushy, and informative. My sales(wo)man Lauren McCurdy made the entire process an enjoyable one. I can't say that all my vehicle purchases have been "enjoyable" but she made sure this one was. I am so happy with my purchase and was informed every step of the way. My questions were answered super quickly and honestly and it's what made me move forward with this dealership.

Absolutely thrilled with my experience at Cavender Grande Ford! I recently purchased a 2024 Ford Explorer XLT, and I couldn’t be happier. From the moment I stepped onto the lot, the staff was welcoming and attentive, making me feel valued as a customer. The selection of vehicles was impressive, and the XLT stood out with its sleek design and spacious interior. The test drive with Travis Jones sealed the deal—smooth handling and advanced technology made it a joy to drive. What truly set Cavender Grande Ford apart was their knowledgeable team. Travis and Lauren McCurdy took the time to answer all my questions and explained the features of the Explorer in detail, ensuring I felt confident in my purchase. Financing was a breeze, and they worked hard to get me the best deal possible. I highly recommend Cavender Grande Ford for anyone in the market for a new vehicle. Their commitment to customer satisfaction truly makes the difference! Thank you, Cavender Grande Ford, for a fantastic experience!

They're the best ready to help and deal for us. Michael Bove is Great 👍