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Koch 33 Volkswagen

(1,246 reviews)
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (610) 365-1195 (610) 365-1195
Used (610) 365-7149 (610) 365-7149
Service (610) 365-7214 (610) 365-7214

Reviews

(1,246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koch 33 Volkswagen from DealerRater.

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Omer and John, as my point of contact, executed customer

Omer and John, as my point of contact, executed customer service with professionalism, timeliness, accuracy. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

MR OMER LUCIANO VERY EXCELLENT CUSTOMER SERVICE

MR OMER LUCIANO VERY EXCELLENT CUSTOMER SERVICE EXPLAINED IN DETAIL WORK IN THE VW TIGUAN FOR INSPECTION HE SEND US A VIDEO

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to repair your vehicle!

Great place to repair your vehicle!! Great service and very professional employees. Did not have wait too long either!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service beyond Expectations!

Phenomenal job by “Young Vw”. Completed with service video and a full explanation by the Service Advisor. Pick vehicle all cleaned up and washed! Very professional, friendly and thrust-worthy dealer and staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I would highly recommend Young Volkswagen for service.

I would highly recommend Young Volkswagen for service. I have been going to Young for quite some time for service. I really enjoyed the new upgrades to the video and text messages regarding updates. I like being able to actually see what needed to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always do want wonderful job!

Always do want wonderful job!! Great customer service. Never disappointed. Would highly recommend them to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Young VW

Young Volkswagen Service Department. Always great customer care from Tony and his service staff . Professional and caring . Thank you to Tony only and his staff !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I was referred to the Collision Center by my insurance...

I was referred to the Collision Center by my insurance company. Who better to fix the car than the dealer right? WRONG!!!! My car has been there for 7 weeks and all I've gotten was jerked around. Collision & service department seem to have no communication with each other. The first 2 weeks it was there was wasted because they ordered a transmission that didn't need to be replaced. Apparently no one assessed it properly when it arrived. Unbelievable! Do yourself a favor and avoid the Collision Center. Unless you enjoy being without a car for 2 months!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always very professional, prompt, and dependable service...

Always very professional, prompt, and dependable service experience. Staff is knowledgeable and courteous and the new service video is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional & Modern

Young VW service was amazing. They shared by video everything that wasn't right and repaired only the third I asked them to repair. They kept updated with everything that was happening every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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