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Goshen GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (67 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed

About our dealership

WELCOME TO BUICK/GMC OF GOSHEN Buying a car can be intimidating - but it doesn't have to be. At Buick/GMC of Goshen, we pride ourselves on providing our customers with everything they need to feel comfortable during the buying process. Whether you're looking for a wide selection of vehicles, top-of-the-line facilities, or truly exceptional service, we promise you'll be making a great decision if you choose us. We know consumers have high expectations for such a big purchase and we're confident we'll exceed yours. Prioritizing People First!
Every decision we make about our dealership is fueled by how we can make the buying process better for you!

Service center

Phone number (888) 485-6404

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (67 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Goshen GMC from DealerRater.

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Vehicle was checked out by service department before it was put up for sale and was in great condition. LOW pressure sale approach and returned a week later after they raised the price of our trade. We did opt out of all the extra services they offered and thought we ended up with a good deal

Vehicle was checked out by service department before it was put up for sale and was in great condition. LOW pressure sale approach and returned a week later after they raised the price of our trade. We did opt out of all the extra services they offered and thought we ended up with a good deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review, Michael! I'm glad to hear that you found the vehicle in great condition and appreciated our low-pressure sales approach at GMC of Goshen. It’s great to know you feel you got a good deal overall. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! Ryan Glover, GMC of Goshen, rglover@blautogroup.com

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Want pressured into a car, go here. Chris was great at first, but felt like i was pressured into a car. Trust me, the car is nice, but I flat out told them I do NOT want bells and whistles. Kept saying "but it checks all your boxes" "come on girl! You're going to love this! It's a sexy car!" Liked it at first but even the finance person, Stone, was saying "get excited! You're getting a great car!!" If they were good sales people and cared about their customers, they would have noticed i was jot happy buying this vehicle, but felt pressured into buying it. They went through the process so quickly, it confuses you.

Want pressured into a car, go here. Chris was great at first, but felt like i was pressured into a car. Trust me, the car is nice, but I flat out told them I do NOT want bells and whistles. Kept saying "but it checks all your boxes" "come on girl! You're going to love this! It's a sexy car!" Liked it at first but even the finance person, Stone, was saying "get excited! You're getting a great car!!" If they were good sales people and cared about their customers, they would have noticed i was jot happy buying this vehicle, but felt pressured into buying it. They went through the process so quickly, it confuses you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. I understand that feeling pressured during a vehicle purchase is not what we aim for at GMC of Goshen. We appreciate your input as it helps us improve our approach to customer interactions. Please feel free to reach out directly if you’d like to discuss your experience further. Your satisfaction is important to us, and we're here to assist you. Brad Hartsell, General Manager, GMC of Goshen, bhartsell@blautogroup.com

Consumer response

I have reached out and left a voice mail. When I called back, I felt like i got "oh well". I have been under so much stress about this it's making me sick.

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Never would I buy or send anyone to this dealership..their goal is sell no matter what...not to care for the customer and be transpartent..

Never would I buy or send anyone to this dealership..their goal is sell no matter what...not to care for the customer and be transpartent..

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, Roxanne. I understand your concerns about transparency and customer care at GMC of Goshen. Your feedback is valuable as we strive to improve our services. If you would like to discuss your experience further, please feel free to reach out to me directly. I appreciate your input and hope to serve you better in the future. Brad Hartsell, General Manager, GMC of Goshen, bhartsell@blautogroup.com

Dealer response

Thank you for sharing your experience with us. We understand your concerns about transparency and customer care at GMC of Goshen. Your feedback is valuable as we strive to improve our services. If you would like to discuss your experience further, please feel free to reach out to us directly. We appreciate your input and hope to serve you better in the future. Brad Hartsell, General Manager, GMC of Goshen, bhartsell@blautogroup.com

Consumer response

Deal is done..1St and 2nd..if i were made aware of the cost in the diff of the broken gmc to the chevy i would have waited and drove your rentals ..a couple months...that was a secret..a 9000. Hit

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Do not buy from this dealership or and of the other 14 stores under their flag. I made it very clear I wanted no extended warranties and ended up with a $1999 lux care protection warranty that is useless. It not backed or underwritten by anyone but the dealership. It is no refundable upon sale of vehicle and the dealership can't even provide documentation on what it covers. If you do get sucked in to this place read every small line of your contract...

Do not buy from this dealership or and of the other 14 stores under their flag. I made it very clear I wanted no extended warranties and ended up with a $1999 lux care protection warranty that is useless. It not backed or underwritten by anyone but the dealership. It is no refundable upon sale of vehicle and the dealership can't even provide documentation on what it covers. If you do get sucked in to this place read every small line of your contract...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts with us, Chris. I appreciate your feedback regarding your experience related to the extended warranty. We understand the importance of transparency and clarity in our services at GMC of Goshen. I will share your feedback with my team so we can improve our customer service moving forward. Brad Hartsell, General Manager, Hyundai of Goshen, bhartsell@blautogroup.com

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I dealt with John Wade. He is and was very helpful and knowledgeable to work with. He took his time working with me and Alloeing me to test drive cars

I dealt with John Wade. He is and was very helpful and knowledgeable to work with. He took his time working with me and Alloeing me to test drive cars

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The worst car buying experience ever. Deceitful selling practice and terrible follow up customer service. Lesson learned.

The worst car buying experience ever. Deceitful selling practice and terrible follow up customer service. Lesson learned.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Don't do business with this dealership. They lie to your face about what their standard business practices are. I asked them not to send my deal to anymore banks after two said no. But, they continued to send it to eight different banks. Now, they have ruined my credit for the next two years. Please, don't do business with these liars, or you might regret it. Definitely don't deal with Andrew.

Don't do business with this dealership. They lie to your face about what their standard business practices are. I asked them not to send my deal to anymore banks after two said no. But, they continued to send it to eight different banks. Now, they have ruined my credit for the next two years. Please, don't do business with these liars, or you might regret it. Definitely don't deal with Andrew.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Every request that I made was able to be accommodated. I was surprised with how smoothly the whole buying process was. Excellent customer service. All dealerships should learn from them.

Every request that I made was able to be accommodated. I was surprised with how smoothly the whole buying process was. Excellent customer service. All dealerships should learn from them.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I am now initiating my 3rd Genesis lease and am very satisfied with the quality and features the vehicle has to offer! I am equally satisfied with the great level of service that I have consistently received from Goshen Motors. I would highly recommend them to anyone shopping for a great vehicle along with a great customer service experience!

I am now initiating my 3rd Genesis lease and am very satisfied with the quality and features the vehicle has to offer! I am equally satisfied with the great level of service that I have consistently received from Goshen Motors. I would highly recommend them to anyone shopping for a great vehicle along with a great customer service experience!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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My experience was very professional and I am very pleased with the outcome. The staff was very professional and I was treated with respect and courtesy.

My experience was very professional and I am very pleased with the outcome. The staff was very professional and I was treated with respect and courtesy.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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