BMW Mt. Kisco

Brought my car in for a recall estimated as 1 hour’s work by BMW. After 2 days, still waiting, virtually no communication from the rep, who doesn’t answer texts or calls.

Extremely unpleasant experience. Salesperson (Noah Zaslow) strung out negotiations on a custom build of BMW X5 plug-in hybrid for purchase or lease, provided misleading answers or didn't answer questions at all (which seemed calculated to wear me down), demanded that I visit the dealership in person to conduct negotiations when there was no need, and ultimately did not stand by the deal we struck. I ended up going with another BMW dealership instead. I do not recommend BMW Mt. Kisco.

I had great experience of buying of car It was pleasure. I recommended this dealer for bmw!!

I recently visited this dealership to inquire about a BMW, M3, and my experience was extremely disappointing. When I arrived, there was no one at the front desk. I spent 10 to 15 minutes walking around before anyone offered assistance. The sales associate who finally approached me never properly introduced himself, or even asked for my name, which already felt unprofessional. I asked about the M3, but was told none were available, and that the specifications I wanted weren’t offered. I then turned to my attention to a BMW M2 competition on display with an $82,000 sticker price. When I asked what the best price they could offer was, the manager shouted from across the room that the sticker price was final. This came off as very disrespectful and unprofessional – no introduction, no courtesy, just a dismissive tone. I made a $78,000 offer, but it was brushed off as if I had made a joke. The sales associate, then tried staring me toward a lesser model, as if I couldn’t afford the car. I was clearly interested in throughout the entire interaction, I was never offered a seat, never asked for my information, and never treated as a serious customer. I even asked about leaving a deposit since it was late in the day, but the manager claimed they don’t take the profits. I then clarified that if we agreed on a price, I’d purchase the vehicle outright, instead of moving toward a deal, the manager assumed I was financing and began implying how high the payments would be when I explained I’d be paying in full, he continued pushing cheaper vehicles I hadn’t asked about. Unfortunately, I couldn’t shake the feeling that I was being judged by my appearance. I had come directly from work, wearing boots and work clothes, and I truly felt profiled the entire time. Meanwhile, I watched others being offered coffee, pulled into offices, and treated as valued customers. This lack of professionalism-especially from management-is unacceptable. I now understand why so many negative reviews exist for this location. If you are a hard-working, blue-collar, customer, expect to be disrespected and overlooked here I would strongly recommend going to another dealership or your business is treated with the respect it deserves.

A waste of time in my opinion, Ive been here two separate occasions and both have failed miserably with Sales…. Premium Fees, Minimal Information, Over MSRP $$….. Cant imagine what service would be like to deal with here. Definitely does not give the same welcoming feel as ANY OTHER BMW dealer I have ever done business with. I will certainly continue driving further to a different dealer although this one is around the corner from home. Very Disappointing.

I am writing this review to correct a wrong and offer a sincere public apology to the outstanding sales team at DARCARS BMW of Mt. Kisko, specifically to my salesman, Felipe Cordeiro, and Sales Manager, Ed. I regrettably submitted a low assessment on a dealership-provided survey, mistakenly believing it was a way to prompt BMW corporate to contact me. I have since learned that my submission negatively impacted Felipe and Ed, and for that, I am truly sorry. I've been told there's no way to directly amend the survey, but I hope this review serves to publicly acknowledge their exceptional service and rectify any negative impression. During my visit, Felipe and Ed provided truly tremendous care, going above and beyond to accommodate my needs and desires. Thanks to their efforts, I drove away with the BMW iX EV I had been searching for for months. Their transparency and upfront approach were pivotal in making my decision easy and confident. Even after my purchase, Felipe was incredibly responsive, answering my calls and texts, and guiding me even on his day off. Ed and Felipe are, without a doubt, immense assets to BMW of Mt. Kisko. I feel genuinely horrible for the unintended consequences of my survey. I will wholeheartedly and without hesitation recommend DARCARS BMW of Mt. Kisko, and especially Ed and Felipe, to anyone seeking to purchase a vehicle. Once again, my deepest apologies and immense gratitude to both Felipe and Ed.

Horrible customer service by Miss Cruz. I called weeks ago waiting for an answer. She gives me nasty answers. I don’t know how they keep her avoid this place forget about it.

My salesman Felipe Cordeiro made the process easy, took care of all of my issues and made my buying procedure a pleasure. Felipe was very respectful and professional he was one of the best salesman I ever had to deal with...thank you.

I had a "wonderful" buying experience at Mount Kisco BMW. Purchased a 2022 BMW530I XDRIVE that had been a leased automobile. I traveled from Long Island after a positive chat on line. The condition of the car was amazing. Many thanks to Giovanni in sales, Nancy Isabella in finance, and Oksana Kolinyk who as the General Manager runs an an honest and friendly dealership. I will also be calling DARCARS Corporate Headquarters in Silver Spring Md. to ask that all three be cited in their personal work files for a job VERY well done. With my sincerest regards, Lenny Hummel Lloyd Harbor, N.Y.

My wife and I had a tremendous experience at this BMW store today. From the moment we walked in greeted so warmly by receptionist. The waiting room is fantastic with numerous beverages and snacks. I would personally like to thank and shout out how great Aaron Sabater in sales was. Aaron not pushy and answered all questions we had. Isabella Sciortino in finance was amazing to work with. Isabella mad the process as smooth as possible. Lastly I would like to thank so very much Oksana who is the GM. Oksana really know how to make a customer feel like they are special. This dealership i would recommend 1000% to anyone looking for a great car buying experience