Reviews
Alex was great, he worked with me via phone/text cause I live a few hours away. We negotiated the whole deal before I came to the dealership, He went back and forth with his GM and really pushed to get me the price that I needed. All I had to do onsite was pick 1 of 2 identical cars except different colors. When I arrived there, my mother liked the deal so much she took the second car on the spot. The dealership was great and everyone there was very professional.
Alex was great, he worked with me via phone/text cause I live a few hours away. We negotiated the whole deal before I came to the dealership, He went back and forth with his GM and really pushed to get me the price that I needed. All I had to do onsite was pick 1 of 2 identical cars except different colors. When I arrived there, my mother liked the deal so much she took the second car on the spot. The dealership was great and everyone there was very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, it makes our day to see this kind of praise about the DARCARS BMW of Mt. Kisco team! We're elated to hear that the team provided such accommodating and professional care. Thank you for all your support, and congratulations to both of you on your new cars!
I purchased the car on April 29, 2026 and I’ve had nothing but problems since. I’ve had to bring the car back to the dealership at least four times since. First, we discovered a coolant leak which they did fixed.. then a week or so after the coolant leak was fixed. I got an email from BMW service stating that there is an axle leak and listed the price of replacement.. I called the dealer to inform them that they missed this on inspection which they did fix it. Then the car had a check engine light. I had to bring it back to the dealership for that. They discovered that there were other issues with the car, front brake issue. All four rims were dented and a steering issue, all of which BMW of Mount Kisco refused to fix.. I am truly disappointed with the way I was treated disrespected and not treated properly as a customer, from the used car sales manager and the general manager. They were both truly unprofessional. I will be escalating my complaint to New York State as well as BMW of North America.. As a third time owner of BMW cars. I would never consider using BMW of Mount Kisco for purchasing our servicing cars again..
I purchased the car on April 29, 2026 and I’ve had nothing but problems since. I’ve had to bring the car back to the dealership at least four times since. First, we discovered a coolant leak which they did fixed.. then a week or so after the coolant leak was fixed. I got an email from BMW service stating that there is an axle leak and listed the price of replacement.. I called the dealer to inform them that they missed this on inspection which they did fix it. Then the car had a check engine light. I had to bring it back to the dealership for that. They discovered that there were other issues with the car, front brake issue. All four rims were dented and a steering issue, all of which BMW of Mount Kisco refused to fix.. I am truly disappointed with the way I was treated disrespected and not treated properly as a customer, from the used car sales manager and the general manager. They were both truly unprofessional. I will be escalating my complaint to New York State as well as BMW of North America.. As a third time owner of BMW cars. I would never consider using BMW of Mount Kisco for purchasing our servicing cars again..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Armaan was a pleasure to work with. The manager and staff were friendly. I picked the car and they had it ready for me within a few days. The process was quick and easy!
Armaan was a pleasure to work with. The manager and staff were friendly. I picked the car and they had it ready for me within a few days. The process was quick and easy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Josh, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for your business and we look forward to seeing you again down the road!
No back and forth with pricing! Alex Pirsos, the sales person was professional and a pleasure to work with. My whole experience was seamless start to finish and that’s rare when buying a car.
No back and forth with pricing! Alex Pirsos, the sales person was professional and a pleasure to work with. My whole experience was seamless start to finish and that’s rare when buying a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for your business and we look forward to seeing you again down the road!
From start to finish the team was excellent - Nick and Alex especially! Would highly recommend Darcars to anyone considering a BMW.
From start to finish the team was excellent - Nick and Alex especially! Would highly recommend Darcars to anyone considering a BMW.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to see that our team went the extra mile to make your car-buying experience a great one! We always aim to deliver stellar experiences for our valued guests, so it is gratifying to see that you left us satisfied. Thanks for choosing DARCARS BMW of Mt. Kisco and please let us know if we can help you down the line!
Never received a follow up call or anything from salesperson to see how my new purchase is going
Never received a follow up call or anything from salesperson to see how my new purchase is going
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Zero stars. Completely unacceptable service. They were nice enough, but gave me wrong information at every turn. They said the car would be here by end of the week - it took a month. They told me my car was there and it turns out it was a different car. The payment guy asked me for a down payment and i had to remind him i had already made it. Very disappointing and i will never use this dealership again.
Zero stars. Completely unacceptable service. They were nice enough, but gave me wrong information at every turn. They said the car would be here by end of the week - it took a month. They told me my car was there and it turns out it was a different car. The payment guy asked me for a down payment and i had to remind him i had already made it. Very disappointing and i will never use this dealership again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!
If I could leave a 0 star review I would! The service team did unorganized work on my vehicle after being told REPEATEDLY NOT TK TOUCH THE CAR!! THE RHE AROGANT SERVICE MANAGER (JOE) INSITED THAT THEY HAD EVERY RIGHT TO DO THE WORK BECAUSE BMW SAID IT NEEDED IT! IM sorry but the last time I checked I owed the car not BMW. So be advised that if you bring your car there for service they will do what ever they feel like doing tk your car. The only reason they did the work was because they would get paid by BMW. In my opinion thats fraud. They also added false statements to the invoice saaying" customer requested" with nothing could be further from the truth. Would youbdonan oil change on a 10 month old car with 200 miles on it?? Would you ask for a key fob battery to be replaced after only 10 months? I sure disnt because one would expect a 75K car to have a key fob battery last a Lil longer than that. I wouldn't trust this dealership with any service work!! Be warned!!! Also I was told that all the problems with that car are because I only have 200 miles on it....im sorry but at 200 miles a BMW should have ANY ISSUES!! THIS DEALERSHIP IS A JOKE!!
If I could leave a 0 star review I would! The service team did unorganized work on my vehicle after being told REPEATEDLY NOT TK TOUCH THE CAR!! THE RHE AROGANT SERVICE MANAGER (JOE) INSITED THAT THEY HAD EVERY RIGHT TO DO THE WORK BECAUSE BMW SAID IT NEEDED IT! IM sorry but the last time I checked I owed the car not BMW. So be advised that if you bring your car there for service they will do what ever they feel like doing tk your car. The only reason they did the work was because they would get paid by BMW. In my opinion thats fraud. They also added false statements to the invoice saaying" customer requested" with nothing could be further from the truth. Would youbdonan oil change on a 10 month old car with 200 miles on it?? Would you ask for a key fob battery to be replaced after only 10 months? I sure disnt because one would expect a 75K car to have a key fob battery last a Lil longer than that. I wouldn't trust this dealership with any service work!! Be warned!!! Also I was told that all the problems with that car are because I only have 200 miles on it....im sorry but at 200 miles a BMW should have ANY ISSUES!! THIS DEALERSHIP IS A JOKE!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are all in today and would love to assist. Thank you!
I had the greatest interaction with Michael Tomaselli. He was professional, knowledgeable and friendly. Shopping for cars can be so stressful. Michael put my mind at ease and I learned a lot from him. I highly recommend him for your luxury car needs.
I had the greatest interaction with Michael Tomaselli. He was professional, knowledgeable and friendly. Shopping for cars can be so stressful. Michael put my mind at ease and I learned a lot from him. I highly recommend him for your luxury car needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jan, we're honored to have earned your recommendation! Michael will be delighted that his professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!
We worked with Arbion and Jerome who were both patient and resourceful on helping us make our choices.
We worked with Arbion and Jerome who were both patient and resourceful on helping us make our choices.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Arbion and Jerome delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!