Reviews
Working With Northside Auto and Chad, was one of the
Working With Northside Auto and Chad, was one of the smoothest and pleasant experiences we have had with buying a car. Chad was thorough, informative, genuine, straight forward and accommodating. We were coming in from out of state and Chad and his team kept the shop open till we got there (1hr late). He had all our docs in a row ready to be signed. I would definitely consider Chad and Northside Auto for my future auto purchases!!! Mark
Working With Northside Auto and Chad, was one of the
Working With Northside Auto and Chad, was one of the smoothest and pleasant experiences we have had with buying a car. Chad was thorough, informative, genuine, straight forward and accommodating. We were coming in from out of state and Chad and his team kept the shop open till we got there (1hr late). He had all our docs in a row ready to be signed. I would definitely consider Chad and Northside Auto for my future auto purchases!!! Mark
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Only received automated communication.
Only received automated communication. Took a week to get the information I was inquiring on, which is also when the car had sold. The process was too painful to want to repeat.
Only received automated communication.
Only received automated communication. Took a week to get the information I was inquiring on, which is also when the car had sold. The process was too painful to want to repeat.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Happy to find a dealer that specializes in EV vehicles!
Happy to find a dealer that specializes in EV vehicles! We knew what we wanted to look at and never felt pressured into a purchase. Mitch insisted that we drive the vehicle (even though we own the same name and model already). I appreciate the quick and painless experience!
Happy to find a dealer that specializes in EV vehicles!
Happy to find a dealer that specializes in EV vehicles! We knew what we wanted to look at and never felt pressured into a purchase. Mitch insisted that we drive the vehicle (even though we own the same name and model already). I appreciate the quick and painless experience!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chad at Northside Auto was super friendly, professional,
Chad at Northside Auto was super friendly, professional, knowledgeable, and overall wonderful. We appreciated that the dealership had a laid-back, low-pressure atmosphere, which made the process comfortable. Chad helped us purchase a new-to-us Tesla within 24 hours and handled every aspect of the transaction — from sales to financing and beyond — making the process seamless. I highly recommend Northside Auto, and definitely ask for Chad — he’s awesome! Thanks again!
Chad at Northside Auto was super friendly, professional,
Chad at Northside Auto was super friendly, professional, knowledgeable, and overall wonderful. We appreciated that the dealership had a laid-back, low-pressure atmosphere, which made the process comfortable. Chad helped us purchase a new-to-us Tesla within 24 hours and handled every aspect of the transaction — from sales to financing and beyond — making the process seamless. I highly recommend Northside Auto, and definitely ask for Chad — he’s awesome! Thanks again!
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This was our first purchase from Northside Auto.
This was our first purchase from Northside Auto. I grew up as a car dealer's daughter and about half of my family was in the car business as I grew up. I am not an easy buyer. I shopped throughout the Indy area and online. I explored new and pre-owned vehicles. We purchased a one year old vehicle from Northside Auto. While there were three vehicles I liked (two elsewhere), I decided to buy from Northside in large measure because of their knowledge, business transparency, fair pricing, quality of the vehicle, attention to detail, and honesty. These things separately (let alone together) are what one hopes for when making a major purchase like this. They were all tied up with a bow. They went above and beyond. There was a tiny issue that they fixed instantly. If service were this good everywhere what a wonderful world it would be :) I can't recommend Northside Auto (and Chad Williams, the sales person who had to put up with me) any more highly.
This was our first purchase from Northside Auto.
This was our first purchase from Northside Auto. I grew up as a car dealer's daughter and about half of my family was in the car business as I grew up. I am not an easy buyer. I shopped throughout the Indy area and online. I explored new and pre-owned vehicles. We purchased a one year old vehicle from Northside Auto. While there were three vehicles I liked (two elsewhere), I decided to buy from Northside in large measure because of their knowledge, business transparency, fair pricing, quality of the vehicle, attention to detail, and honesty. These things separately (let alone together) are what one hopes for when making a major purchase like this. They were all tied up with a bow. They went above and beyond. There was a tiny issue that they fixed instantly. If service were this good everywhere what a wonderful world it would be :) I can't recommend Northside Auto (and Chad Williams, the sales person who had to put up with me) any more highly.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I recently purchased a car from Northside Auto and had an
I recently purchased a car from Northside Auto and had an outstanding experience from start to finish! The entire process was seamless and stress-free, thanks to the knowledgeable and friendly team. They have earned my business for life.
I recently purchased a car from Northside Auto and had an
I recently purchased a car from Northside Auto and had an outstanding experience from start to finish! The entire process was seamless and stress-free, thanks to the knowledgeable and friendly team. They have earned my business for life.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! It was a pleasure working with you. Glad you got to meet the whole staff.
Chad is a Honest salesman
The salesman Chad is a very warm man, even if you did not buy a vehicle from him , but he still let you feel very comfortable. Good man !
Chad is a Honest salesman
The salesman Chad is a very warm man, even if you did not buy a vehicle from him , but he still let you feel very comfortable. Good man !
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the review! We're glad we were able to put something together for you today.
Really knowledgeable and honest group :-)
Everybody here, especially Mitch, was super knowledgeable and really straight-forward with me. For the first time in a while, I felt like I wasn't being screwed over by a car dealer. The car is great and so is the service and responsiveness. Definitely gonna be my first stop next time I'm in the market.
Really knowledgeable and honest group :-)
Everybody here, especially Mitch, was super knowledgeable and really straight-forward with me. For the first time in a while, I felt like I wasn't being screwed over by a car dealer. The car is great and so is the service and responsiveness. Definitely gonna be my first stop next time I'm in the market.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Selling broken vehicles
This dealership doesn't stand behind their product. When a vehicle breaks down on the way home from purchase, you would think they'd offer to help. Then when it turns out that thousands of dollars of work is needed on that vehicle within days of purchase, this dealership does nothing. They are selling broken vehicles and then refuse to answer the phone when you try to hold them accountable. They are scammers!
Selling broken vehicles
This dealership doesn't stand behind their product. When a vehicle breaks down on the way home from purchase, you would think they'd offer to help. Then when it turns out that thousands of dollars of work is needed on that vehicle within days of purchase, this dealership does nothing. They are selling broken vehicles and then refuse to answer the phone when you try to hold them accountable. They are scammers!
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I appreciate that you’re upset that your service department wrote a big estimate (their job), but the impression your review is leaving isn’t accurate. Your BMW did take you the full 350+ miles home but got warmer than it should have on the way. You called. We said get it looked at and let us know what they say. Weeks later you did and, despite you purchasing the car “as-is” and declining to add a warranty, we agreed to pay for the water pump. Weeks after that you wanted us to pay for the wear-and-tear items the shop suggested replacing. We explained you purchased a 7-year-old car with over 100k miles that will require some maintenance at some point but their suggestions were just that, suggestions. During these weeks we documented dozens of email, text messages, and phone calls. Then, after we spent several hundreds of dollars addressing the only functional issue you were having, you decided to tell the world we “do nothing”, “refuse to answer the phone”, and that we’re “scammers” “selling broken vehicles”. Do the right thing and remove this review.
I LOVE my van!
Terrific experience from beginning to end. Great cars, great staff, and, best of all, absolutely no pressure. I can't recommend them highly enough. They've earned a customer for life.
I LOVE my van!
Terrific experience from beginning to end. Great cars, great staff, and, best of all, absolutely no pressure. I can't recommend them highly enough. They've earned a customer for life.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! It was great working with you too.