Reviews
Great new service waiting area where there is ample space
Great new service waiting area where there is ample space for eating, lounging, children. Suggest a screen showing vehicle progress be installed there. Service was friendly, courteous and informative. We always make an appointment. However, when the "Express" option is busy, our wait and service takes much longer. We were told appointments have priority, but our first appointment for oil & filter took over 3 hours because 'they were 'so busy'. An appointment time shouldn't be offered if the schedule is full. Why make an appointment if you still have to wait so long? Subaru should give more thought to how the Express feature is marketed and inform those making appointments that wait time can change depending on how busy the Express is.
Great new service waiting area where there is ample space
Great new service waiting area where there is ample space for eating, lounging, children. Suggest a screen showing vehicle progress be installed there. Service was friendly, courteous and informative. We always make an appointment. However, when the "Express" option is busy, our wait and service takes much longer. We were told appointments have priority, but our first appointment for oil & filter took over 3 hours because 'they were 'so busy'. An appointment time shouldn't be offered if the schedule is full. Why make an appointment if you still have to wait so long? Subaru should give more thought to how the Express feature is marketed and inform those making appointments that wait time can change depending on how busy the Express is.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback and highlighting both the positives and areas for improvement. We’re thrilled to hear you enjoyed our new service area and appreciated our friendly team. We apologize for any inconvenience regarding the wait time, and we’ll share your comments with the team to ensure we’re offering the best possible experience. Thank you again for your feedback; we hope to welcome you back in the future!
Excellent experience, customer service was great and
Excellent experience, customer service was great and service was completed on time. New lounge area was spacious and really appreciated the coffee and snacks.
Excellent experience, customer service was great and
Excellent experience, customer service was great and service was completed on time. New lounge area was spacious and really appreciated the coffee and snacks.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad everything went smoothly and you enjoyed our lounge area. We’re here if you need anything else in the future, and we hope to see you again at Wilde Subaru! Safe travels!
They always do an excellent job.
They always do an excellent job. I was surprised how quickly I got in for the appointment.
They always do an excellent job.
They always do an excellent job. I was surprised how quickly I got in for the appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our team worked quickly to get you in at Wilde Subaru. Thank you for choosing us!
Friendly, informed and helpful service.
Friendly, informed and helpful service. Service video sent while work is being done very helpful.
Friendly, informed and helpful service.
Friendly, informed and helpful service. Service video sent while work is being done very helpful.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We look forward to having you back at Wilde Subaru in the future!
The dealership was clean and professional.
The dealership was clean and professional. The oil change seemed to take longer than I had expected, though.
The dealership was clean and professional.
The dealership was clean and professional. The oil change seemed to take longer than I had expected, though.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Nina, we appreciate your feedback and apologize for any delays you experienced during your oil change. Thank you for choosing Wilde Subaru and safe travels ahead!
Dealership is new and in good shape with a great waiting
Dealership is new and in good shape with a great waiting area. Staff were nice and knowledgeable.
Dealership is new and in good shape with a great waiting
Dealership is new and in good shape with a great waiting area. Staff were nice and knowledgeable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review. We appreciate your kind words about our team at Wilde Subaru and we hope to see you again soon!
Quick response working on setting up an appointment for
Quick response working on setting up an appointment for oil leaking.ian unable to leaves the car there
Quick response working on setting up an appointment for
Quick response working on setting up an appointment for oil leaking.ian unable to leaves the car there
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, thank you for sharing your feedback! We hope everything gets resolved quickly and smoothly. Please reach out to our Wilde Subaru team if you need any further assistance.
I have always had a positive experience at the Wilde
I have always had a positive experience at the Wilde Subaru dealership in Waukesha. Everyone is very helpful, pleasant and polite.
I have always had a positive experience at the Wilde
I have always had a positive experience at the Wilde Subaru dealership in Waukesha. Everyone is very helpful, pleasant and polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Linda, we're delighted to hear you've consistently had a positive experience at Wilde Subaru. Thank you for your continued support!
Very impressed with them.
Very impressed with them. Extremely courteous, efficient and in general just very nice to deal with. It’s obvious the employees have been well trained.
Very impressed with them.
Very impressed with them. Extremely courteous, efficient and in general just very nice to deal with. It’s obvious the employees have been well trained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Nathaniel! We’re pleased to hear our team exceeded your expectations. Thank you for choosing Wilde Subaru!
I like the new location and building.
I like the new location and building. It is easier to get in and out.
I like the new location and building.
I like the new location and building. It is easier to get in and out.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that you like the new location! Thanks for the feedback. We look forward to serving you again at Wilde Subaru.