Reviews
I have been coming to this location since 2016 when I
I have been coming to this location since 2016 when I bought Mt car from here ans I have NEVER had an experience like I did on Saturday. I will not be going back!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Miranda - I'm really sorry to read about your recent experience. We value our long-term customers and it's concerning that we've let you down this time around. I'd like the opportunity to understand what happened and see how we can make things right for you, if possible. Please feel free to reach out at your earliest convenience - Thank you, Thomas Campbell - Service Manager - 678-424-2084
Unfortunately I still service, unable to get it at this
Unfortunately I still service, unable to get it at this time; not enough technicians available
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for posting feedback about your recent experience. I'm sorry that it didn't meet our five-star standards and I want to make things right for you. Please contact me so we can discuss this together. Best, Thomas Campbell - Service Manager - 678-424-2084
Keisha was very helpful when we came in.
Keisha was very helpful when we came in. We already had an idea of what we wanted to get, and she answered all of our questions without any distractions or unwanted upsells. The whole process was very smooth
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know that Keisha was able to assist you effectively and make your visit a smooth one at Steve Rayman Chevrolet. Thanks for the positive feedback!
Happy to see the improvement at Steve Rayman.
Happy to see the improvement at Steve Rayman. There’s more staff and resources available for the customers.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you've noticed the improvements at Steve Rayman Chevrolet! Our aim is always to provide our customers with top-notch service. Thanks for sharing your feedback!
Incompetent.
Incompetent. Lost my order multiple times and sat there for 5+ hours for a chip recall. Was told an hour when I actually sat there for 3 more.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your experience with the chip recall service. It's clear we fell short in meeting your expectations and for that, I apologize. We take this feedback seriously and would like to discuss it further so we can improve our services moving forward. Please feel free to reach out at any time convenient for you. Thank you, Thomas Campbell - Service Manager - 678-424-2084
Tony was a great car salesman.
Tony was a great car salesman. Ray took me for a ride and we I ended up getting the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to hear that Tony and Ray made your purchasing experience excellent. Thank you for choosing Steve Rayman Chevrolet!
Loan agreement was changed after the fact and they will
Loan agreement was changed after the fact and they will not send me the new paperwork. I've tried to contact them for 3 months and not even a reply. Will never buy from this dealer again. I've even told them my C.P.A. needs it for my taxes, no reply.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Mike, I'm sorry to learn about your experience with the loan agreement and lack of communication. This is not how we strive to make business, and I apologize for any inconvenience caused. Your CPA needing this information makes it even more urgent, so let's get this sorted out right away. Please reach out at your earliest convenience so we can assist you further. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com
Mark Martinez is absolutely the best!
Mark Martinez is absolutely the best! He goes above and beyond to meet the customers needs. He’s is definitely a model employee. I have recommended the dealership to others just off the service he provided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that Mark provided exceptional service during your visit at Steve Rayman Chevrolet. Your recommendation means a lot to us! We look forward to serving you again in the future.
This service center is top notch.
This service center is top notch. Got my vehicle serviced fast and I felt comfortable with the people working on my Corvette.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James, we're glad to know you had a top-notch experience at our service center. The Steve Rayman Chevrolet team is always here for your Corvette's needs!
Our fleet truck was there for over 4 months.
Our fleet truck was there for over 4 months. Zero communication to us regarding progress. The only updates that we received came from me calling.. We were given a loaner truck, but when we called them to let them know the loaner truck was due for an oil change, we were told to bring it in and get another. This time we were told that trucks were not an option for loaners. We then had to go rent one until the repairs were finally made. Not at all satisfied with the service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Andy, I'm truly sorry to learn about your experience with our service department. We aim for clear communication and timely repairs, so it's disappointing to read that we didn't meet those expectations in this case. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss the matter further or have any other concerns, please don't hesitate to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084