Steve Rayman Chevrolet

MY EXPERIENCE WAS REALLY BAD……………………. The attention from the man who attended to me was super unpleasant.

Very welcoming upon arrival. Chantz was a pleasure to work with. I love my new car and am getting many compliments.

My chevy malibu had an side mirror repair that needed to be scheduled I was given the run around for about two weeks (2024/04/15) on how this part supposed to be ordered (this is after talking to two different advisors and the head of parts department.) I was informed after calling back (2024/04/22) that I need to pay for the part for it to be ordered(I was not previously told this by the above mentioned individuals.) The part came in (2024/04/25) and my car was repaired (2024/04/26) after the repair my passenger door (the door with the mirror repair) does not open or close from the inside or outside, This car has 17k miles and did not previously have this new problem till after the repair.

Very alarming experience from the beginning disorganized and unprofessional. I arrived 4/1/24 just to be told I didn’t have an appointment shortly after my husband received a call that it was a miscommunication it was accidentally scheduled for the next day I was still taken but while waiting to speak with service advisor staff was speaking about reprimanding another staff member for a error while taking customers on a busy day as if thats not alarming to hear as a new customer. Over a week later while my vehicle was being looked at the senior mechanic quit due to treatment in work place. I never felt professionally advised on what steps to take or that the vehicle was serviced or repaired adequately. After A gruesome several weeks, my car was finally returned, but not in the same condition as it was bought in due to me having an electrical issue repaired somehow my display screen was no longer working ! After dealing with these stressful several weeks ,we honestly just felt as if we just wanted our car returned and to never ever come back to this dealership again or recommend any family friends or colleagues to ever use this dealership either . I still haven’t driven my car due to me being with child and I am honestly scared to operate the vehicle so my husband has been using the vehicle in the meantime . I hope this is taking into consideration and adjusted moving forward but I will never return to any Steve Rayman dealership .

Accommodating, accessible, willing to meet my needs, easy to work with…I am a 4th time return customer in only 2 years and 3 months. Mr. Randall is the epitome of professionalism…understanding…courteousness… thoroughness…seeks to please the customer…and honesty coupled with fairness. He is DEFINITELY a pleasure to work with!

Poor communication- had to go to dealership twice in person to get update on vehicle

I came in for my Oil change with Reggie as he promised I would not be there all day it was very fast and efficient. He kept his promise with great service and always positive attitude. I’m glad Reggie is back with us providing the Best customer service experience we ALL deserve.. Thank you Reggie

World class service. Highly recommend this dealership for all your needs. Customer service is on point.

Chantz was very helpful and he answered every question I asked. I also felt heard .

Had the car for 3 weeks. Supposed to check with warranty company 2 weeks ago about coverage for touchscreen...since I haven't heard anything since talking with Thomas Campbell 1 week ago, I called warranty company and found out that they have not been contacted on the matter AT ALL.