Reviews
Excellent customer service as always!
Excellent customer service as always!!!! Jonathan is very professional, knowledgeable and thoughtful. We appreciate Browns KIA.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, Safford Brown's Manassas Kia
New car process
Listened to what I was looking for and was accommodating. Was even able to get a decent price for a new car even though there are still supply chain issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vanessa, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Safford Brown's Manassas Kia
Great service
I liked that everyone at browns Kia was / were helpful , polite , and it shows that they are very knowledgeable in what they all of them worked as a team . I want to thank Mr. John Sasso with brown’s Manassas kia who was very helpful ,he explained every detail thoroughly , He was patient . Mr. Sasso has an excellent communication skill.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maria, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
The dealership is nice and the people selling are fine.
The dealership is nice and the people selling are fine. However, I’ve had to come back 3 times for service and every time I vow to never come back. First was the free oil change, second was a check engine light, and third was an oil change since Kia has. It released parts for an oil change to jiffy lube/auto store. The service takes forever. We are talking 2 hours (not including a 30-min drive) for an oil change and tire rotation! They way underestimate the wait time every single time and it is just horrendous. If there was another service option I would go for it but this is the only one. Next time I’ll pay a neighbor to do my oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great Service
Great service and excellent car wash. Vehicle was serviced quickly and effectively. However, they did forget to notify me when the vehicle was ready for pickup so I had to show up before closing time hoping my car was ready.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Zaid, we are glad to hear you enjoyed your recent visit to our service department. At Brown's Manassas Kia we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Kia motors
Profesional staff, good facilities, and good location very convenient. I will recommend the dealer to friends, family, and co workers
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service
Mike was very helpful through the whole process from start to finish, I will definitely recommend Brown's Manassas Kia to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We cannot thank you enough for your wonderful review of Brown's Manassas Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Outstanding Service
I had an outstanding experience. The sales person Jimmy and the manger Mr. Safi did an excellent job accommodating a very easy and smooth process of purchasing the car I needed for my family. It was such a pleasure doing business with them. I highly recommend Brown's Manassas KIA for anyone who is looking for car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us! I am happy to hear that Jimmy was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Excellent Service
I had an outstanding experience. The sales person Jimmy and the manger Mr. Safi did an excellent job accommodating a very easy and smooth process of purchasing the car I needed for my family. It was such a pleasure doing business with them. I highly recommend Brown's Manassas KIA for anyone who is looking for car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elyas , we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Brown's Manassas Kia's Service Department. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great service!
Pedro was very helpful, knowledgeable, and completed everything as quickly as possible. He was very friendly as soon as we walked in and had a positive attitude for our entire visit. He was very personable, reliable, and made sure it was an easy process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006