Reviews
My “Pro Woman” Experience at Brown’s Manassas Kia
Being a female, it’s an ongoing stigma that women get taken advantage of in dealerships. I had an experience like that at the last dealership I was at. At Brown’s, I actually felt comfortable, so much to the point that I didn’t feel like I needed my husband with me. There was no aggressive sales tactics and I felt like I was free to go at any time if I didn’t like the deal. Feeling pressured is a big source of anxiety when buying a car and I didn’t have that at all. At each step of the process, through negotiations and financing, were calm, and composed. My salesman, Angel let me look in as many cars as I wanted. He asked if I wanted him to go on test drive with me, instead of insisting on it, and when it came to negotiating the value of my trade in, he didn’t go grab a manager to come discuss with me how they are “giving me a better than great deal” or “losing money on this purchase, but have to move cars off the lot”. (These are the things my husband dealt with the day prior at a different dealership). I am a person that knows exactly which car I’m going for before even stepping foot on a lot, so the energy of the employees there is what is most important to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great sales specialist!
Our sales specialists, Mr. Duval Cassell. He provided excellent customer service. He was extremely helpful and made the transaction very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great experience
Quick and easy. Would return again . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback, Steven. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with the rest of our team. Please let us know if we can ever help you in the future. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
GREAT SERVICE!!!!
The sales staff and manager and finance were amazing, super professional and very respectful. Great job, made the sale super easy!! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Brown's Manassas Kia was able to provide you with an unforgettable experience! Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Excellent customer service
Excellent customer service from the sales person and staff. They have nice selection of new cars and the store is nice and clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
To say thank you is not enough, Yolanda! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Brown's Manassas Kia again! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great car buying exp
Pedro DeLeo is a great rep and guided me through the Kia sales process without making me feel pressured. He made me quite comfortable and I never felt like he was just trying to make another sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review for our team, Mark! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and pressure-free visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Good selection of cars. Friendly staff
A good selection of cars inventory. Friendly and helpful staff to find a car that fit our needs and budget. However, finance department made some errors in processing our loan.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
No-needed
The no-appointment policy for service which is nice. Very friendly staff and the work was done in less than the estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ammar and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Brown's Manassas Kia. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Fantastic Buying Experience
Youstin M. was wonderful. He had the car ready to test drive when we arrived and stayed attentive through the entire buying process. This is the second vehicle we bought from him and will recommend him to our friends and relatives.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Nancy. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006
Great customer service
Staff was friendly and very accommodating. I came into Kia a first time buyer and was well taken care of and helped along the journey
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dalton and thanks for your kind words! We appreciate our team here at Brown's Manassas Kia and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, George Henderson | General Manager | Brown's Manassas KIA, george.henderson@brownscar.com, Cell: (703)596-9006