Reviews
Michelle was excellent.
Michelle was excellent. However, Service Dept. took over 3 hours to do simple work; oil change, tire rotation, & recall. Should not have taken that long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Kia Manassas
Great experience, and I will highly recommend the group.
Great experience, and I will highly recommend the group. Michelle was very attentive to my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas
Provided me Transportation back home.
Provided me Transportation back home. Customer service and mechanics were very Professional and Friendly. Thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Team at Safford Brown Kia Manassas
They always park our car at the front when finished.
They always park our car at the front when finished. They hid our car from us this time. Had three different people drive it. Never will I go back. Must be under new management.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for allowing me to speak with you during your service visit.I am sorry we didn’t stick with our prior process of pulling your car up front but we will make sure to do so next time!Thanks for your business.Keith Dennis, General Manager
Sam was very helpful and great to work with.
Sam was very helpful and great to work with. We would recommend anyone working with him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that Sam could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas
Julio was friendly and knowledgeable.
Julio was friendly and knowledgeable. It is always a great experience when getting my car serviced!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Drew, it’s great to know that Julio provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Team at Safford Brown Kia Manassas
Pleasant, polite, honest, reasonably priced, efficient,
Pleasant, polite, honest, reasonably priced, efficient, no pushy sales pitch. I am a returning customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Norristo, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Team at Safford Brown Kia Manassas
Purchased a brand new car that I was told I could get it
Purchased a brand new car that I was told I could get it that day but I didn’t get it till next day… they even asked me to come next day to pick it up like if I have the time to waste, remind you I waited 5hrs waiting for sales rep to get my info on the system, because she never finished computer class …. at the end I was told to come next day to pick it up…I refused and after going back and forth they finally agree to deliver the car to me…however, next day the sales rep delivered the car driving it to my home…not even towed and without insurance…and gave me only 1 key … also there was a scratch in the passenger door handle. I have the pic and told her to take a pic as well after she tried to clean it many time without luck , she said a polish will help. Now I’m probably gonna be asked to go back to the dealer, which is 1 hr away , just to get my key because this dealer it’s just too tired to help. Remind you this dealer gave 0 discount on the msrp and was told I should b grateful to them because they removed their xx shinning coat and strip that was like $5k .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great dealership!
Great dealership!! Listened to our family needs and made the car buying process super easy!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Duane, thank you, and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car-buying experience should be. We are sincerely grateful for your business! Sincerely, The Team at Safford Brown Kia Manassas
Michele was so helpful and kind!
Michele was so helpful and kind! Can’t thank her enough for all she did for us!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Safford Brown Kia Manassas