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Safford Brown Mazda Alexandria

(722 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (703) 740-4758 (703) 740-4758
Used (703) 740-4756 (703) 740-4756
Service (703) 740-4755 (703) 740-4755

Reviews

(722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Brown Mazda Alexandria from DealerRater.

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Chas was very attentive to my needs of service.

Chas was very attentive to my needs of service. Got it done professionally I will return to this dealership and have Chas as my service advisor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

The service staff is helpful and friendly, and the video

The service staff is helpful and friendly, and the video from the repair shop shows the problems that need correcting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Mazda Alexandria.

As always, my experience with Mazda Alexandria is

As always, my experience with Mazda Alexandria is awesome, the staff is kind, knowledgeable and helpful, I am a customer since 2015 and don’t plan to change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Mazda Alexandria. We look forward to having you as one of our valued customers for many more years to come!

They tried to charge me $700 for a $25 part that would

They tried to charge me $700 for a $25 part that would take ten minutes. That’s not including the cost of labor, which they claimed would take three hours. Thankfully, I had a mechanic friend who is able to save me from these snakes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Emily, we're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Hopefully, we can get to the bottom of this.

Consumer response

The only feedback I can give would be not to xxxxing scalp your customers. Thank god I’m lucky enough to have a master mechanic friend. I won’t be coming back for anything. Not an oil change, not upgrades I plan on making, not a single thing. Demitrius, the sales person who helped me was very kind and professional, he was clearly only doing his job. My biggest problem is with the tech - whose name was not given to me - and his/your pricing & lies about how long this fix would cost and take.

Great, friendly service.

Great, friendly service. My only note would be that the time they say it’ll take should be more accurate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Providing a 5-star experience is our top priority, and we're sorry that we fell short here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

The staff is friendly and the waiting area comfortable.

The staff is friendly and the waiting area comfortable. My daughter loves the hot chocolate machine and I enjoy the video showing the work done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you and your daughter enjoyed your time at Safford Brown Mazda Alexandria. It's great to know that our friendly staff and comfortable waiting area, along with the hot chocolate and informative videos, made your visit enjoyable. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Mazda Alexandria

Lorenzo was great!

Lorenzo was great! Had an issue with my appt time, but he got me in and out quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Efficient experience with well-communicated fixes!

Efficient experience with well-communicated fixes! Dametrius was nice, patient, and kept me informed throughout the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Mazda Alexandria. We look forward to having you as one of our valued customers for many more years to come!

Nice environment with accommodations.

Nice environment with accommodations. Chase was great, he was very friendly and made sure I was comfortable while waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

As always Great service from Sandra and Demarius!

As always Great service from Sandra and Demarius! Very helpful and attentive with the customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Safford Brown Mazda Alexandria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!