Reviews
Chas was attentive and got me in and out of the
Chas was attentive and got me in and out of the dealership quickly. He was very pleasant to talk to.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Good communication about car services being performed.
Good communication about car services being performed. Normally longer wait times than I have planned for and seems to potentially be slightly more expensive than other places.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Mazda Alexandria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Safford Brown Mazda has a really well run service center.
Safford Brown Mazda has a really well run service center. I’ve had several of their service advisors, most recently Lorenzo, and they are all fantastic. The coffee machine and the service video they text your phone are the highlights for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Mazda Alexandria. We appreciate your business and hope to see you again soon!
Jayno, Rob and the main manger were amazing.
Jayno, Rob and the main manger were amazing. They were so patient and helpful with everything. This is my second car in the dealership for the service they offer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Jackie! We're thrilled to hear that Jayno, Rob, and our management team provided you with exceptional service during your visit to Safford Brown Mazda Alexandria. It's great to know that you chose us for your second car purchase, and we truly appreciate your continued trust in our dealership. We look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria
The maintenance service is great.
The maintenance service is great. The only concern is the waiting time after. I already saw my car parked outside after maintenance and wash but i needed to wait for 40mins. I followed up 3x
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Alexandra, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
The staff is polite and efficient and the communication
The staff is polite and efficient and the communication is great. What I don’t like is the high markup on the parts.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Safford Brown Mazda Alexandria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Great service, customer service and great price and
Great service, customer service and great price and specials with a great lounge area with good coffee
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
easy scheduling, Dametrius communicated well, and the
easy scheduling, Dametrius communicated well, and the work was completed quickly Dametrius also let me know that my keyfob battery was depleted-I had forgotten about that
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Safford Brown Mazda Alexandria. We appreciate your business and hope to see you again soon!
It's always such a pleasure to come in there.
It's always such a pleasure to come in there. I am in and out very fast and the customer service is impeccable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The service area is always nice when waiting for service
The service area is always nice when waiting for service and it has been done with a quick time frame
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Mazda Alexandria.