Reviews
Was very good, easy, simple and was met with great
Was very good, easy, simple and was met with great customer service and car for me and my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Mazda Alexandria.
Dametrius was amazing and made sure I had everything I
Dametrius was amazing and made sure I had everything I needed, service was completed very promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, David! We're thrilled to hear that Dametrius provided you with exceptional service and that everything was completed promptly. At Safford Brown Mazda Alexandria, we strive to ensure our customers have a great experience. We look forward to seeing you again soon! Sincerely, The Team at Safford Brown Mazda Alexandria
Deborah was great to work with.
Deborah was great to work with. The car purchase was easy and seamless. We will purchase from Safford Brown again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We’re thrilled to hear that you had a great experience with us and found the car purchase to be easy and seamless. We look forward to assisting you again at Safford Brown Mazda Alexandria in the future! Sincerely, The Team at Safford Brown Mazda Alexandria
It was a pleasure working with Travis my financial
It was a pleasure working with Travis my financial advisor and Rob the sales manager. Both were courteous and fair with the pricing of my trade and new car. I am now the proud owner of madza Cx5 s select and couldn't be happier. This is my 4th madza at this dealership. The best customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Scott was great, friendly and professional!
Scott was great, friendly and professional!. He communicated throughout the service and I ended up not having to spend more than I anticipated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Safford Brown Mazda Alexandria. We appreciate your business and hope to see you again soon!
Service has always been top rate.
Service has always been top rate. I appreciate the professionalism and clear updates throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I had a scheduled appointment and it took almost 3 hours
I had a scheduled appointment and it took almost 3 hours to complete an oil change. I inquired after an hour as to why my car had not been serviced yet and they stated they could not find the assigned technician
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Paula. We appreciate you taking the time to share your experience with us. Our team understands how important your time is, and we strive to provide timely service at Safford Brown Mazda Alexandria. Your comments regarding the delay and communication are important, and we will address them internally. If you have any further concerns, please don’t hesitate to reach out to us directly. We hope to serve you better in the future. Sincerely, The Team at Safford Brown Mazda Alexandria
My advisor Dametrius was really helpful.
My advisor Dametrius was really helpful. He gave all the right information, and made sure my car was serviced and washed and vacuumed in a timely manner. I had no issue at all with my service here. I highly recommend coming to see Dametrius for your Mazda service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Able to do emergency repairs.
Able to do emergency repairs. Problem appears to be fixed. Good shuttle service, good communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Mazda Alexandria. We look forward to having you as one of our valued customers for many more years to come!
Routine service was completed promptly and thoroughly as
Routine service was completed promptly and thoroughly as scheduled. Sandra is an excellent sercice manager.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.