Safford Hyundai Manassas

My car has been in and out of that shop six times in the past nine months they always say it’s one thing and then it’s back within a week or two with something else that’s way major I can never get a rental car and it takes forever to be reimbursed when we pay for our own rental car. And they never called an update me and let me know what’s going on with my vehicle I have to constantly car and leave messages after messages have my husband call and leave a message after message and they called to give a quick update that it should be ready on this day and then they never called me that day. This is the worst service center I have ever dealt with

The advisor I worked with was extremely helpful and made me feel like I was valued. This is the first time I wasn't made to feel like I'm a burden. Ken. Can't remember his last name

Ken was extremely helpful and very professional making my experiences exceptional. I highly recommend Manassas Hyundai.

This service went smooth and my service person was very professional. I will try to always do Sat services

Not satisfied with the outcome from my visit, no one ever answers the phone until you call a million times, I was suggested to do something that may or may not fix the problem even though they knew the code that was being pulled. I was suggested to do a tune up when the code that was being pulled was an ignition coil code. Ken told me that the tune up was $400 and that it MAY fix the problem. If it didn’t fix the problem then we would need to spend another $600 on the ignition coils. Just very unsatisfied with the service and will not be bringing it back to the dealership.

Carroll, Rochelle, and Peter were immensely helpful through the process of finding and purchasing my vehicle. They were patient with me and not pushy. I was willing to drive further and would have paid more to work with them, but Carroll found the car at a fair price. I’m thankful for their help and ease of communication.

My Hyundai Accent was running poorly and then wouldn't start. The technician at Safford Brown Hyundai found and fixed the problem quickly. My Service Advisor, Ken Orr, kept me informed about the progress on my car and he answered all my questions. My car now runs like a new car.

I was provided an excellent quick turnaround service. I was in and out about 40 minutes for a state inspection.

Safford Brown no longer honors promises made with regards to the purchase of an extended warranty. I was told I would receive a free complimentary car wash after every service appointment. Safford now wants to charge $9.95 for the car wash. When I questioned this charge I was told it was because Safford bought the dealership and they no longer honor that perk. I can understand no longer offering this perk to new customers but I feel that it’s unfair to remove it from an existing customers plan. This should be grandfathered in. I am very disappointed in this decision and will be taking my car purchasing dollars to another dealership when the time comes.

Kudo's to my sales team (Arkeem Dennis and Kerri Estrada) who made my lease experience believe it or not pleasurable! They have served me well when leasing two other Hyundai vehicles, and were exceptional this time as when.