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Private Collection Chicago

(50 reviews)

Reviews

(50 reviews)

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Buyers, be careful!

Buyers, be careful!!! My experience with this dealership was very disappointing. They raised and lowered the price multiple times of the vehicle I inquired about. When I questioned them, the owner became defensive and elusive. After doing additional research about this dealer, I realized this is not the type of business to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Tried to sell me an absolute lemon of a car.

Tried to sell me an absolute lemon of a car. stay away unless you know a lot of about cars. Even then, most likely isnt worth your time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Then sent me the wrong address when I asked for it.

Then sent me the wrong address when I asked for it. Then they kept saying if you would have called we would have gave you the right address. Then they keep harassing me on text that I'm wrong. These guys are nuts stay away from this dealer unless you want problems. It's like you're dealing with a 10 year old!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience!

Great experience! They listened to what I was looking for, and helped me to get it! The test drive was perfect, we must have driven it for 30 minutes for me to make sure it was what I liked. Easy transaction after I decided to pull the trigger. Trade in was easy, and was never "pushed" into buying anything. I think we were all done in a matter of 3 hours, which I've never had that experience at a car dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DISHONEST DEALERSHIP!

DISHONEST DEALERSHIP! Save your time & money and do not buy a vehicle from here. They lied about the vehicle and the work done to the engine, stating it was in great shape... come to find out the car can't even make it 2 miles down the road without stalling and its misfiring & spewing fuel from the tailpipe. Needs a bunch of engine work / probably just needs a new engine. We should've known it was a xxx when he sped off the lot after handing us the keys. When we tried to call, he conveniently was unavailable for our call and of course the person who answered the phone couldn't help. You all should be ashamed of doing business in this manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I saw a car online and was able to have it inspected by a

I saw a car online and was able to have it inspected by a local shop and felt reassured. They were able to help me ship it back home I’ve enjoyed the process as it allowed me to not have to book a trip and fly out and drive the car back my time is very important as I am a CEO of a fortune 100 company these guys understood my time is valuable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

if you must buy here have it inspected first.

if you must buy here have it inspected first. And see it in person. Buyer Beware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great staff.

Great staff. Very honest and upfront. Explained things diligently. Didn’t waste time. Kept it simple. I wired funds and they shipped the car to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst dealership ever.

Worst dealership ever. I bought a 2014 Audi q7 tdi from them and luckily I recorded all the conversation I had with them especially when they said the car was a really nice car and there was nothing wrong with it. When I received the car the dash lit up like a Christmas tree and couldn’t pass emissions cause of a nod sensor and particulate deterion was bad. The car even had 4 different tires and one not even the right size. I will be filing a complaint epa commission and attorney general. Worst experience and such shady dishonest people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutely STAY AWAY from this dealer !

Absolutely STAY AWAY from this dealer !!! SCAM ARTIST - Takes pictures of a certain car then SENT ME A TOTALLY DIFFERENT CAR IN HORRIBLE CONDITION .... spray painted over rust !!! When i called he told me tough luck and to talk to his lawyer ... Crazy. STAY AWAY !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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