Reviews
Do not purchase here!
I wish I could give 0 starts. I’ve worked in customer service for many years so I value businesses that provide quality customer service. I wish I could say this for browns Mazda. I purchased a 2020 used vehicle December 18. During my experience I worked with Debbie. Not the most professional sales agent. She made a comment on my salary during our deal stating “wow I guess teachers finally make money” first 🚩 and very unprofessional for her to comment on salary. After purchasing this vehicle. The transmission blew out 10 days later on I-95. I was so furious. I called the dealership multiple times and Debbie and Stan gave me the run around for days! It took them 7 days just to come row my car to a dealership to get looked at. Nothing but he/she say. No one cares about helping me get a loaner and getting a appointment to get the car fixed under warranty. They have very poor communication and I had to call multiple times just to get a answer. Left many messages no return calls. Stan told me one thing then it didn’t fall through and I never received communication unless I called asking what’s going on with get a loaner, car towed and my car serviced. Unless you want to buy a car from a dealership that doesn’t run thorough inspections and provide horrible customer service. DO NOT BUY FROM THIS DEALERSHIP!!!!!
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My most sincere apologies for the unprofessionalism of my team and for the issues you are having with your newly purchased pre-owned vehicle. Due to the fact that your vehicle is not a Mazda, we have had challenges in coordinating a timely diagnosis and repair of the transmission. We now have the corporate and service management teams from the appropriate manufacturer involved to remedy. Additionally, we have delivered a loaner for your use until the transmission can be replaced. Additionally, I have spoken at length with both Debbie and Stan regarding your unacceptable experience both during and after the sale. Should anything arise in the interim, either myself or my finance director Shireen will be in contact. Trey Rodgers, General Manager
Excellent dealership
Professional and friendly staff who respect your time. No hassle buying experience. My 5th purchase from them over 10 years and I’ll be back for #6.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Trey Rodgers - GM - trey.rodgers@brownscar.com
Extremely helpful and knowledgeable
From the initial purchase of my car to this last scheduled service I couldn’t be more impressed with the attention to detail and the friendly assistance with my questions or concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Quick, easy, convenient. Very helpful staff.
Quick, easy and convenient. Very helpful staff. Don't feel like I'm being overcharged or having unnecessary services added. Agents communicate status frequently and clearly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Amazing remote buying experience
Nenad was absolutely stellar throughout the whole process! Being from out of town we were completely comfortable based on his communication from beginning to end—answering questions, ensuring we had all the information prior to committing, and having all documentation completed prior to arriving. This has been the single best experience at a dealership we’ve ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Trey Rodgers - GM - trey.rodgers@brownscar.com
Greet Service
I really liked getting a courtesy car and the efficiency of the staff The courtesy car wash was great too!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randi, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Brown's Fairfax Mazda team went above and beyond to help out with your vehicle needs. Thank you again for your business. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Brown's Fairfax Mazda is the best!
Brown's Fairfax Mazda is the best! I have two Mazdas and I wouldn't get them serviced anywhere else. They are fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Excellent Service, as usual
Easy to schedule.Olivia was up front about what to expect. It was quite clear what work would actually be done. The work was done promptly, and I have no complaints.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service
Getting an appointment was easy and they took my car in to service as soon as I arrived. The work was thoroughly completed and the car was clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Trey Rodgers - GM - trey.rodgers@brownscar.com
Service
Chris could accommodate my last minute change in schedule and get the work done during the time specified and he even had the car washed for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We are pleased to hear that Chris was able to provide an efficient and overall positive experience. If there is anything else we can do for you, please feel free to give us a call. Trey Rodgers - GM - trey.rodgers@brownscar.com