Reviews
Outstanding - exemplary
We were looking for a Mazda CX-5 and found several outstanding options., After considering options for each possibility, Baz Mohammad and Mustafa Sadeqi were very helpful and highly professional in assisting us in an informed manner without high pressure. We we were very pleased with the experience, purchased a vehicle with only 6K miles and are very satisfied with the experience at Brown's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Baz and Mustafa were very helpful and highly professional during your visit and that you are satisfied with your purchase. If you have any questions, please don't hesitate to reach out to us again. Best, Trey Rodgers – GM - trey.rodgers@brownscar.com
Great service
I pirchased my SUV from Browns Mazda 3 years ago. I could not have purchased from a more professional and friending dealership. My service adviser Janette is extremely friendly and courteous (as well as all their staff I encountered recently). I am considering a new car and was thinking about trying a different brand elsewhere but I keep thinking about my experience at Browns. So, I might just stick with them!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scam artists!
Never go to this dealership! They will scam you! I was interested in trading in my car towards the purchase of a new or used car. The manager took over 45 minutes to try and tell me my trade and then when I was ready to leave he asked if I even liked the car I test drove and I said not really but I'm open to others. His response was then why are we even talking. I then quickly left the dealership only to realize that he stole my registration out of my glove box!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I got the car I wanted at a fair price
The people here are great! Everyone is very friendly and willing to work with you to get the car that you want.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review. We're glad to hear that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Trey Rodgers GM - trey.rodgers@brownscar.com
Great Price, Great Service, Great Experience
Bought a used car (Subaru Outback XT) I'd been shopping for nation wide for 3 months...the listed the car for $2,000 below bluebook when most are asking $2,000 above! The car was as good as presented, or better. They took the time to really clean the car up and make sure it was ready to drive. Would most definitely buy from them again...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Best, Trey Rodgers GM - trey.rodgers@brownscar.com
Fast, Friendly and Efficient!
The front associate were warm and inviting, especially the young lady in the front(Jennifer, I think). She constantly checked up on me to give me an update on my car and discuss any questions I had! There was a tall gentleman with short hair and who seemed to be a supervisor), who was very friendly and made me feel like I had been going there for years. All around a fun and lively staff!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Car Buying Experience
We recently purchased a Mazda 3 from Brown’s Fairfax Mazda and found buying a car can be a surprisingly pleasant experience. Our sales person, Ron Pattison had extensive knowledge of all Mazda vehicles and other brands in the industry. He wanted to know exactly what we were looking for in a car so he could find the best option for us. He was a delight to work with; we never felt pushed to purchase a vehicle. Ron clearly cares about long-term customer satisfaction and not just a quick sale. The whole experience at Brown’s Fairfax Mazda was easy and pleasant. The finance department and service center were very professional, efficient and personable. We want to thank the great team at Brown’s for making car buying fun again. Couldn't ask for a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highly recommended dealership
Our product specialist, Ron Pattison, was extremely helpful, knowledgeable and personable. He assisted us in reaching a very favorable arrangement to trade in two cars for a CX-5, which we love. The manager and rest of the staff at the dealership were friendly and went out of their way to help us. This is our second time purchasing from this dealership, and we were very satisfied with the overall experience both times. We have already recommended this Brown's to friends and will do so again in the future. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katherine, it was a pleasure to read about your second car-buying experience at Brown's Fairfax Mazda. Congratulations on your CX-5! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way.It's delightful to know Ron and the rest of our staff provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Trey Rodgers GM - trey.rodgers@brownscar.com
ExcellentMazda
Quality, professionalism and friendliness. Extremely pleased with your service. Every time I show up it is a pleasurable experience. My first Mazda was a Protege 1994
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ernest, we appreciate your kind words about the entire service team. Thank you for choosing Brown's Fairfax Mazda for your vehicle needs and we hope we have the opportunity to assist you again in the future. Best, Trey Rodgers GM - trey.rodgers@brownscar.com
Easy Service
Just easy to schedule online, drop off etc. Communication is exemplary on status of services, etc. Leasing my car from there was even easier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with our team. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Best, Trey Rodgers GM - trey.rodgers@brownscar.com
